Phone Operation; Placing A Call; Receiving A Call; Ending A Call - Allworx 9224 Phone Manual

5

Phone Operation

5.1

Placing a Call

·
Outbound calls can be placed by pressing the following PFKs:
o Call Appearance
(must dial 9
Line Appearance: seizes the outside line without dialing 9
o
Speed Dial : automatically dials the programmed number
o
5.2

Receiving a Call

·
Inbound calls can be answered with the following PFKs (when flashing):
o Call Appearance
an extension assigned to the phone.
Line Appearance
o
Call Monitor
o
Call Queue
o
ACD Appearance
o
Note: Unless configured otherwise, incoming calls to your phone will ring the audible indicator and flash one
of the Call Appearance or Line Appearance PFKs.
5.3

Ending a Call

Release a call by using one of the following:
·
Place receiver back on hook. If using the speakerphone or headset press the SPEAKER button.
·
Press another PFK.
o If a second call is coming in on another PFK, pressing that PFK will end the current call and
answer the incoming call (unless auto on hold is enabled).
·
Press the RELEASE button to end a call and start a new call.
5.4

Headset

1. Plug the cable for the headset into the headset jack on the back side of the phone.
2. Press the SPEAKER button. (You cannot use the speakerphone and headset at the same time).
3. When finished with the call, press the SPEAKER button to disconnect.
A PFK can be created to activate the headset instead of using the SPEAKER button. The PFK has to be setup
by the System Administrator.
5.5

Directory Dialing

1. Press the Up / Down navigation arrows to view a list of all User Extensions, System Extensions, and
Speed Dial numbers by Name or Description. Additionally, when the phone is "off-hook", the rightmost
soft key changes to the directory listing option: PHONEBK. Press the PHONEBK soft key to initiate the
directory listing.
2. Use the Up / Down navigation arrows to highlight the name (or description) and extension. You may
also press an alphabetic key on the keypad to jump to the desired section of the directory.
†
Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with your
Administrator.
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
Phone Guide – 9224
: can be used to place extension-to-extension calls or to obtain an outside line
†
first).
: can receive either an extension-to-extension call or an outside line directed to
: can receive inbound calls from an outside line.
Revised: April 24, 2012
†2
first.
owners.
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