Allworx 9224 User Manual
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Allworx 9224 User Manual

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Allworx
Phone Model 9224 User Guide
Version: L Revised October 11, 2018

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  • Page 1 ® Allworx Phone Model 9224 User Guide Version: L Revised October 11, 2018...
  • Page 3 Allworx® Phone Model 9224 User Guide...
  • Page 4 The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors. Warranty...
  • Page 5 Updated Overview > Function Buttons > Hold section. 21-OCT-2016 Rename Interact CLID to TSP Driver Caller ID. My Allworx Manager - added reference to My Allworx Manager User Guide. Added Audio Message Center navigation tables. +1 866 ALLWORX * +1 585 421 3850 Page iii www.allworx.com...
  • Page 6 Added note to Overview > Programmable Function Keys > Contact 06-JUL-2017 Clarified definition of Redial throughout document. 26-JUL-2017 Updated Allworx Message Center > Access Audio Message Center 5-JAN-2018 Updated Settings > Phone Preferences > TSP Driver Caller ID 2-OCT-2018 Removed legacy System Software features.

  • Page 7: Table Of Contents

    2.4 - Wall Mounting (Optional) ..........................5 2.4.1 - Wall Mounting Plate 6 2.4.2 - Handset Retainer Clip ......................... 6 2.5 - Allworx TX 92/24 Telephone Expander ....................6 Chapter 3 - Overview ....................7 3.1 - Buttons ................................8 3.2 - Function Buttons .............................
  • Page 8 5.9 - Ring Groups ..............................39 Chapter 6 - Phone Configuration ................41 6.1 - Personal Speed Dial ............................. 41 6.2 - Preferences ..............................42 Page vi +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...
  • Page 9 6.5 - Clear Call History ............................45 6.6 - Refresh Directory ............................45 6.7 - Network Profiles ............................45 Chapter 7 - Regulatory Notices .................47 Appendix A - Abbreviations ..................49 +1 866 ALLWORX * +1 585 421 3850 Page vii www.allworx.com Version: L Revised: October 11, 2018...
  • Page 10 Allworx Phone Model 9224 User Guide Page viii +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...

  • Page 11: Chapter 1 Introduction

    Chapter 1 Introduction The Allworx 9224 IP phone consists of a backlit graphic LCD screen, four soft keys, ten function buttons, and 24 programmable function keys (PFKs) for users to manage phone calls. Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect for missing items.

  • Page 12: Equipment Requirements

    This guide is available at: www.allworx.com. User Guide Allworx Reach for The guide is specific to the Allworx Reach for iOS smart phone app and describes the features iOS User Guide within the application. This guide is available at: www.allworx.com.

  • Page 13: Chapter 2 - Setup

    Allworx Phone Model 9224 User Guide Chapter 2 Setup Connect the Phone Do not connect the phone to an analog phone line. This may cause damage to the Allworx phone, which Caution: voids the warranty. To connect the phone: Connect the cables to the jacks on the back of the phone.

  • Page 14: Adjust The Phone Angle

    Add text on the label in the space corresponding to the desired PFK. There is a blank label Microsoft Word™ template on the Allworx.com website. Navigate to www.Allworx.com. Click the Support button, and then click Resources. Scroll to the Documentation section and locate the IP Phones section of the table, the specific phone model section, and then the template.

  • Page 15: Volume Adjustment

    If using a standard telephone wall mount plate, DO NOT connect to the RJ-11 jack. This Caution: connection is for analog phones and may cause damage to the Allworx phone, which voids the warranty. +1 866 ALLWORX * +1 585 421 3850 Page 5 www.allworx.com...

  • Page 16: Wall Mounting Plate

    Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection.

  • Page 17: Chapter 3 Overview

    The phone LCD screen backlight turns off after 2 minutes of inactivity. To turn it on, lift the handset off the hook or press a button. In addition to English, the Allworx phone supports Canadian French and Castilian Spanish on the phone display. Contact the Allworx Server Administrator to configure the phone to display the preferred language;...

  • Page 18: Buttons

    SPEAKER Provides hands-free use of the phone. The SPEAKER button changes to solid green while in use. Allworx users can toggle between the speaker and the handset. NOTE: The speaker phone does not work while using a headset. See “Headset ” on page 15.

  • Page 19: Programmable Function Keys (Pfk)

    Allworx Phone Model 9224 User Guide Programmable Function Keys (PFK) The Programmable Function Key is a short cut to a specific 9224 IP phone feature. The Allworx Server Administrator configures the PFKs. Feature Description ACD Appearance Service calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues.
  • Page 20 PFK. See “Contacts” on page 23 for more information. NOTE: The Contact PFK for Allworx users does not provide user status or presence status on 91xx/92xx phones. To monitor the phone status, use a BLF PFK instead. Emergency Alert Receive audible and visual alerts whenever making an emergency call from any local or remote handset on the system.
  • Page 21 Monitor calls assigned to a single parking orbit or multiple parking orbits. The Park Monitor programmable button LED lights if there is a call waiting in one of the parking orbits. The Allworx Server Administrator defines the parking orbit numbers to monitor as well as the reminder to ring the phone if the call has been parked longer than the specified time limit.

  • Page 22: My Allworx Manager

    My Allworx Manager provides access to the business directory, conference scheduling page, company phone list, distribution lists, phone features chart, and shared folders. Enter the My Allworx Manager address into a web browser (e.g. Internet Explorer). For more information, visit http://www.allworx.com/...

  • Page 23: Chapter 4 Operation

    Chapter 4 Operation The 9224 IP phone users can manage active calls as well as the Presence and DND settings. Audio Path Options Users can place or answer a call using one of the options below. After selecting an option, the Call Appearance (default line in use) lights green.

  • Page 24: Place A Call

    Dial the extension or phone number to automatically activate the speaker phone or headset. • BLF PFK: automatically dials the assigned programmed phone. • Contact PFK: automatically dials the Allworx User, System, or Public number programmed by the Allworx Server Administrator. For more information about Contacts, see “Contacts” on page 23 for more information.

  • Page 25: End A Call

    SPEAKER button. Directory Dialing Press the UP / DOWN scroll keys to view a list of all Allworx User, System, and Public Contact numbers by Name and phone number. While the handset is off the hook, the rightmost soft key changes to the directory listing option: PHONEBK.

  • Page 26: Mute A Call Or Dnd The Phone

    Temporarily place the call in a waiting state by pressing the HOLD function button. The Appearance PFK LED flashes green to indicate a held call. If the Allworx Server Administrator enables the Music on Hold feature, callers on hold hear music.

  • Page 27: Park

    Users may select a call from the list to retrieve the parked call.If there are no active calls on the handset, the LCD screen displays No Calls Parked. The Allworx Server Administrator defines the maximum wait time of parked calls and the subsequent routing. If the Allworx Server Administrator enables the Music on Hold feature, callers on hold hear music.

  • Page 28: Transfer

    To retrieve a parked call from a line appearance: When on an active call using the Line Appearance PFK and placing the call in Park, only Allworx Users with the same Line Appearance PFK can retrieve the call by pressing the blinking Line Appearance PFK.
  • Page 29 Contact - sends the call to the associated Allworx phone number. To do an Unannounced (Blind) transfer : Note: The Allworx Server Administrator may configure this method based on the phone configuration. Press the TRANSFER button. This places the current call on hold. •...

  • Page 30: Conference

    Hang up, press the TRANSFER button, or press the XFER softkey. 4.14 Conference The 9224 IP phone provides the ability to set up conferences between three parties (3-way conferences). The PFK flashes green while making conference call connections and is solid green...

  • Page 31: Missed Calls

    The Presence setting changes, the default LCD screen displays, and all inbound calls follows the call route for this presence state. The MUTE/DND button flashes amber to indicate a presence setting other than “In Office”. +1 866 ALLWORX * +1 585 421 3850 Page 21 www.allworx.com...
  • Page 32 Allworx Phone Model 9224 User Guide Page 22 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...

  • Page 33: Chapter 5 Features

    Busy Lamp Field (BLF) The BLF PFK monitors the status of a specific phone assigned to another Allworx user. The Allworx User can press the PFK to dial or transfer a call to the extension automatically.

  • Page 34: User / Resource Extensions

    For sites that use Ring All Queuing, the phone automatically logs into the Queue after power up or users can log in to and out of queues. If the Allworx Server Administrator enables Music on Hold for the queue, queued callers hear music.
  • Page 35 My Allworx Manager page to determine what feature extensions to use. To monitor Call Queues with Programmable Function Keys: With the Queue Alarm Programmable Function Key (PFK), the 9224 IP phone displays the alerts of queue activity levels. The Queue Alarm PFK monitors threshold values for longest wait time and/or number of calls in the queues.

  • Page 36: Automatic Call Distribution (Acd) Queuing

    Agents log in to ACD queues using an ACD Appearance Programmable Function Key (PFK) configured on Allworx IP phones. The ACD queues do not use the Queue Appearance PFKs described above. However, ACD agent phones can use Queue Appearance PFKs to indicate calls in the queue. Use the PFK only to retrieve calls still in the queue, before distributing to the agents.
  • Page 37 Enter the assigned Allworx PIN. Use the dial pad and soft key buttons to enter and edit the PIN. The ACD Appearance PFK LED turns off when the logged in agent is ready to receive calls. The PFK is amber when the queue is idle and the logged in agent is the only available agent.
  • Page 38 My Allworx Manager page to determine what feature extensions to use. If the agent does not answer the call within the maximum number of rings, the Allworx system automatically sets the agent to unavailable (No Answer) and does not receive any additional calls.

  • Page 39: Shared Call Appearance

    Shared Call Appearances support three distinct types of hold behavior: • Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold. The Allworx server software does not support including a call on a shared hold in phone-hosted Note: conferences.

  • Page 40: Phone Led Indicators

    Shared Call Appearance, i.e., a non-Shared Call Appearance phone picks up a call and places it on hold, it is a “normal” hold and not one of the Shared Call Appearance hold types. Page 30 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...

  • Page 41: Active Calls

    Users can press the Parking Orbit PFK (if available) to monitor any accessible parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment. +1 866 ALLWORX * +1 585 421 3850 Page 31 www.allworx.com...

  • Page 42: Allworx Message Center

    OK soft key. Enter the Allworx user PIN using the keypad and press the phone OK soft key. A list of voicemail messages displays on the LED screen. Contact the Allworx administrator for the PIN information.
  • Page 43 Send a message. • Enter the extension or alias to forward the message. The Allworx system plays the selected user’s number and name, and then prompts for another extension. • Select one of the options: • Outgoing message is playing The Allworx system places the call immediately.
  • Page 44 Log in to the Audio Message Center and play the message. Select an option from the table below to manage the voicemail. Options 1 and 9 are only available if an Allworx user left the voicemail message. The Allworx system automatically saves the voicemail messages unless the user specifically chooses to delete the message.
  • Page 45 + extension - Note: digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx administrator. Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult Note: the Allworx administrator.
  • Page 46 Presence function button. The Presence menu displays. Scroll to the presence setting, and then press the Select button. Change the recording of your name The Allworx system plays the current name recording for review. Select one of the following options: Key Option Key Option...
  • Page 47 Pause for 3 seconds, and end the greeting. Change your PIN • Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center, ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact, and the Allworx Admin page.
  • Page 48 For <alternate language>* To return to the previous menu To listen to these choices again * Changes the language heard for the prompts. Follow the prompts to continue changing the Allworx system recordings. Page 38 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 49: Ring Groups

    Allworx Phone Model 9224 User Guide Ring Groups The Allworx Server Administrator creates and programs the Ring Groups and defines the PFKs on each Allworx phone for one or more Ring Groups. Call Monitor PFK State Off (not lit) Call Monitor is idle, no incoming call.
  • Page 50 Allworx Phone Model 9224 User Guide Page 40 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...

  • Page 51: Chapter 6 Phone Configuration

    The Personal Speed Dial Number enables Allworx users to dial a number directly (i.e. dial a phone number) or on an active call (i.e. enter a verification code). Allworx users can create up to 10 Personal Speed Dial numbers on the 92xx IP phone series as dialing short cuts to frequently used numbers.

  • Page 52: Preferences

    • Enabled incoming call. • Disabled Auto Retrieve Calls Retrieve the on hold call automatically when taking handset off • Enabled call. • Disabled Page 42 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...
  • Page 53 • Calling Party Info using the Allworx TSP driver. • DNIS Information TSP Driver Caller ID Controls the Caller ID display in the Allworx TSP driver. • Calling Party Info • DNIS Information Messages Button Set the MESSAGE button function.

  • Page 54: Reboot The Phone

    Allworx Phone Model 9224 User Guide Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Administrator makes changes to the phone configuration. Do not reboot the phone unless instructed to do so by the Allworx Server Administrator.

  • Page 55: Clear Call History

    Select the YES soft key to clear call history or NO to cancel the changes. Refresh Directory If new users or extensions have been set up on the Allworx server, the on-phone directory automatically updates after some delay. To update the directory immediately: Press the CONFIG soft key, and use the UP / DOWN scroll keys to highlight the Refresh Directory option.
  • Page 56 Allworx Phone Model 9224 User Guide Page 46 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...

  • Page 57: Chapter 7 Regulatory Notices

    Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique +1 866 ALLWORX * +1 585 421 3850 Page 47 www.allworx.com...
  • Page 58 A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.

  • Page 59: Appendix A - Abbreviations

    Automated Call Distribution Busy Lamp Field Do Not Disturb Private Branch Exchange Programmable Function Key Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 Page 49 www.allworx.com Version: L Revised: October 11, 2018...
  • Page 60 Allworx Phone Model 9224 User Guide Page 50 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...
  • Page 62 Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.com Version: L Revised: October 11, 2018...

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