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5
Phone Operation
5.1 Placing a Call
•
Outbound calls can be placed by pressing the following PFKs:
o Call Appearance: can be used to place extension-to-extension calls or to obtain an outside line
(must dial 9 first).
o Line Appearance: seizes the outside line without dialing 9 first.
o Speed Dial: automatically dials the programmed number
5.2 Receiving a Call
•
Inbound calls can be answered with the following PFKs (when flashing):
o Call Appearance: can receive either an extension-to-extension call or an outside line directed to
an extension assigned to the phone.
o Line Appearance: can receive inbound calls from the outside line.
o Call Monitor
o Queue Appearance
o ACD (Automated Call Distribution) Appearance
Note: Unless configured otherwise, incoming calls to your phone will ring the audible indicator and flash one
of the Call Appearance PFKs.
5.3 Ending a Call
Release a call by using one of the following:
•
Place receiver back on hook. If using the speakerphone or headset press the SPEAKER button.
•
Press another PFK.
o If a second call is coming in on another PFK, pressing that PFK will end the current call and
answer the incoming call (unless auto on hold is enabled).
•
Press the RELEASE button to end a call and start a new call.
5.4 Headset
The 9204 supports 4-pin modular jack plug type headsets. This includes wireless headsets without the use of a
handset lifter.
1. Plug the cable for the headset into the headset jack on the back side of the phone.
See icon on back of phone:
2. Press the SPEAKER button. (You cannot use the speakerphone and headset at the same time).
3. When finished with the call, press the SPEAKER button to disconnect.
A Headset PFK can be created to activate the headset instead of using the SPEAKER button. The PFK must
to be set up by the System Administrator.
5.5 Directory Dialing
1. Press the Up / Down navigation arrows to view a list of all User Extensions, System Extensions, and
Speed Dial numbers by Name or Description. Additionally, when the phone is "off-hook", the rightmost
soft key changes to the directory listing option: PHONEBK. Press the PHONEBK soft key to initiate the
directory listing.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
Phone Guide – 9204
registered trademarks of their respective owners
Revised: September 1, 2010
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