Allworx 9224 User Manual
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Allworx 9224 User Manual

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Allworx
Phone Model 9224 User Guide
Updated October 20, 2016

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Summary of Contents for Allworx 9224

  • Page 1 ® Allworx Phone Model 9224 User Guide Updated October 20, 2016...
  • Page 3 Allworx® Phone Model 9224 User Guide...
  • Page 4 The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors. Page ii +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 5: Table Of Contents

    2.4 - Wall Mounting (Optional) ..........................5 2.4.1 - Wall Mounting Plate ..........................5 2.4.2 - Handset Retainer Clip ......................... 6 2.5 - Allworx TX 92/24 Telephone Expander ....................6 Chapter 3 - Overview ....................7 3.2 - Function Buttons ............................. 8 3.2.1 - Messages ..............................
  • Page 6 Chapter 6 - Phone Configuration ................39 6.1 - Personal Speed Dial ............................. 39 6.2 - Preferences ..............................40 6.3 - Reboot the Phone ............................41 6.4 - Hot Desk Login .............................. 42 Page iv +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...
  • Page 7 6.5 - Clear Call History ............................42 6.6 - Refresh Directory ............................43 6.7 - Network Profiles ............................43 Chapter 7 - Regulatory Notices .................45 Appendix A - Abbreviations ..................47 +1 866 ALLWORX * +1 585 421 3850 Page v www.allworx.com Revised: 10/20/16...
  • Page 8 Allworx Phone Model 9224 User Guide Page vi +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...

  • Page 9: Chapter 1 Introduction

    Angle” on page 4 for more information. • Handset with cord: attach the cord to the jack on the back of the Allworx phone. • Phone Functions Reference Card: slide the quick operating guide between the base and back of phone.
  • Page 10 Allworx Phone Model 9224 User Guide Page 2 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...

  • Page 11: Chapter 2 - Setup

    Allworx Phone Model 9224 User Guide Chapter 2 Setup Connect the Phone Do not connect the phone to an analog phone line. This may cause damage to the Allworx Caution: phone, which voids the warranty. To connect the phone: Connect the cables to the jacks on the back of the phone.

  • Page 12: Adjust The Phone Angle

    Add text on the label in the space corresponding to the desired PFK. There is a blank label Microsoft Word™ template on the Allworx.com website. Navigate to www.Allworx.com. Click the Support button, and then click Resources. Scroll to the Documentation section and locate the IP Phones section of the table, the specific phone model section, and then the template.

  • Page 13: Volume Adjustment

    2.4.1 Wall Mounting Plate Mounting the Allworx phone on a wall requires a mounting plate that meets the TIA-570-B, Section standard and is available from a local telephone company or local retailer. The mounting plate has +1 866 ALLWORX * +1 585 421 3850 Page 5 www.allworx.com...

  • Page 14: Handset Retainer Clip

    Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection.

  • Page 15: Chapter 3 Overview

    Key System mode of operation. This affects the functionality of each programmable button on the phone. For Allworx Server Software Release 7.5 and later, the phone LCD screen backlight turns off after 2 minutes of inactivity. To turn it on, lift the handset off the hook or press a button.

  • Page 16: Function Buttons

    Audio Message Center: Plays a welcome message and indicates the number of new voicemail messages. Follow the prompts to manage the voicemail messages. The Allworx Server Administrator may change the function of the MESSAGES button so pressing Note: it immediately calls the Audio Message Center making the Visual Message Center unavailable 3.2.2...

  • Page 17: Conference

    To deny an incoming Intercom request, press the IGNORE soft key. 3.2.3 Conference The Allworx phone provides the ability to set up conferences between three parties (3-way conferences). The PFK flashes green while making conference call connections and is solid green during the conference call If using the Call Assistant recording feature, the PFKs flash red and green.
  • Page 18 Allworx Server Software 7.3 or Lower To do an Unannounced (Blind) transfer : The Allworx Server Administrator may configure this method for server 7.4 and greater based on Note: the phone configuration. Press the TRANSFER button. This places the current call on hold.
  • Page 19 Verify the INTERCOM button or an appearance PFK is free. Note: To do a one-step transfer: The Allworx Server Administrator enables the one-step transfer Note: On an active call, the user must have a BLF or Speed Dial PFK for the recipient of the transfer.

  • Page 20: Release

    To use this feature: Press the INFO button. Press any of the other buttons on the phone. The screen displays a brief description of the selected button. Page 12 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...

  • Page 21: Speaker

    MUTE/DND button. Press the MUTE/DND button to de-activate the Do Not Disturb feature. 3.2.10 Hold If the Allworx Server Administrator enables the Music on Hold feature for the call appearance, callers on hold will hear music. Press the Hold button to manage the call. The table below explains the Hold button settings and behaviors.

  • Page 22: My Allworx Manager

    My Allworx Manager provides access to the business directory, conference scheduling page, company phone list, distribution lists, phone features chart, and shared folders. Enter the My Allworx Manager address into a web browser (e.g. Internet Explorer). For more information, visit http://www.allworx.com/...

  • Page 23: Chapter 4 Operation

    Call Monitor • Call Queue • ACD Appearance 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator. +1 866 ALLWORX * +1 585 421 3850 Page 15 www.allworx.com...

  • Page 24: End A Call

    Headset Press the SPEAKER button to activate the headset, and then press the SPEAKER button again to disconnect the call. The Allworx Server Administrator can create a PFK to activate the headset instead of using the Note: SPEAKER button. Directory Dialing Press the UP / DOWN scroll soft keys to view a list of all User Extensions, System Extensions, and Speed Dial numbers by Name or Description.

  • Page 25: Presence

    SILENCE: stops the audible ringing, the phone screen displays the incoming call information, and the PFK continues to flash until the user answers the call or the caller hangs up. 4.10 Programmable Function Keys (PFK) The Programmable Function Key is a line short cut. The Allworx Server Administrator configures the PFKs. Feature...
  • Page 26 Emergency Alert Receive audible and visual alerts whenever making an emergency call from any local or remote handset on the system. Page 18 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...
  • Page 27 Automatically monitors the status of the designated user’s Message Center voicemail inbox and when pressed, automatically accesses the inbox. The PFK LED turns red when a new message is in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK.
  • Page 28 PFK to monitor all local park orbits and a single indicator for any call placed in a parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment. Available in Allworx server software version 7.5 or later.

  • Page 29: Chapter 5 Features

    Connect to another user’s voicemail and leave a message. If the Allworx server is running software release 7.4 or higher, users can transfer a call to a user’s voicemail using a soft key. See “Allworx Server Software 7.4 or Higher” on page 11.
  • Page 30 To monitor Call Queues with Programmable Function Keys: With the Queue Alarm Programmable Function Key (PFK), any Allworx 92xx IP phone can display the alerts of queue activity levels. The Queue Alarm PFK monitors threshold values for longest wait time and/or number of calls in the queues.

  • Page 31: Automatic Call Distribution (Acd) Queuing

    Agents log in to ACD queues using an ACD Appearance Programmable Function Key (PFK) configured on Allworx IP phones. The ACD queues do not use the Queue Appearance PFKs described above. However, ACD agent phones can use Queue Appearance PFKs to indicate calls in the queue. Use the PFK only to retrieve calls still in the queue, before distributing to the agents.
  • Page 32 Enter the assigned Allworx PIN. Use the dial pad and soft key buttons to enter and edit the PIN. The ACD Appearance PFK LED turns off when the logged in agent is ready to receive calls. The PFK is amber when the queue is idle and the logged in agent is the only available agent.
  • Page 33 My Allworx Manager page to determine what feature extensions to use. If the agent does not answer the call within the maximum number of rings, the Allworx system automatically sets the agent to unavailable (No Answer) and does not receive any additional calls.

  • Page 34: Shared Call Appearance

    Allworx Phone Model 9224 User Guide table describes exceptions to the ACD queue log out procedure: If the only logged-in agent in a queue fails to answer an ACD call, the Allworx system Last Agent Logged Out logs out the agent automatically. In addition, if the queue is set to force callers to leave...

  • Page 35: Call Routes

    Shared Call Appearances support three distinct types of hold behavior: • Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold. The Allworx server software does not support including a call on a shared hold in phone-hosted Note: conferences.

  • Page 36: Inbound Calls

    LED.  All other phones in the Shared Call Appearance have a solid red LED for the Shared Call Appearance line. If the user does not pick up the call, the phone receives a notification per the phone HOLD reminder settings. Page 28 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...

  • Page 37: Bridged Hold

    When a new voicemail message is available, the Allworx phone Messages button lights. If the handset has a programmed PFK to monitor another mailbox and a message is available in that mailbox, the Allworx handset PFK lights.
  • Page 38 Enter the phone extension and press the phone OK soft key. Enter the Allworx user PIN using the numeric keypad and press the phone OK soft key. A list of voicemail messages displays on the LED screen. Contact the Allworx administrator for the PIN information.
  • Page 39 Send a message. • Enter the extension or alias to forward the message. The Allworx system plays the selected user’s number and name, and then prompts for another extension. • Select one of the options: • Outgoing message is playing The Allworx system places the call immediately.
  • Page 40 Log in to the Audio Message Center and play the message. Select an option from the table below to manage the voicemail. Options 1 and 9 are only available if an Allworx user left the voicemail message. The Allworx system automatically saves the voicemail messages unless the user specifically chooses to delete the message.
  • Page 41 + extension - Note: digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx administrator. Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult Note: the Allworx administrator.
  • Page 42 Presence function button. The Presence menu displays. Scroll to the presence setting, and then press the Select button. Change the recording of your name The Allworx system plays the current name recording for review. Select one of the following options: Key Option Key Option...
  • Page 43 Pause for 3 seconds, and end the greeting. Change your PIN • Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center, ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact, and the Allworx Admin page.
  • Page 44 For <alternate language>* To return to the previous menu To listen to these choices again * Changes the language heard for the prompts. Follow the prompts to continue changing the Allworx system recordings. Page 36 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 45: Park

    Allworx Phone Model 9224 User Guide Park Press the PARK button to park a call. The Allworx Server Administrator defines the maximum wait time of parked call and the subsequent routing. 5.8.1 Park a Call on a Line Appearance PFK Parking a call on a Line Appearance PFK resembles a system-wide hold.

  • Page 46: Press The Park Button, If There Are No Active Calls On The Handset.ring Groups

    • Park Monitor PFK - (only available on Allworx System Software Version 8.1 or lower) if available, monitors a single or multiple parking orbit(s). Press to display a list of parked calls. Use the up/ down arrow keys and Select button to connect to the parked call.

  • Page 47: Chapter 6 - Phone Configuration

    * Only available to the Allworx Server Administrator. ** Only available with Allworx server software release 7.3 or higher. *** Only available to the Allworx Server Administrator and with Allworx server software release 7.4 or higher. Check with the Allworx Administrator before making changes.

  • Page 48: Preferences

    Place the current call on hold automatically when • Enabled answering an incoming call. • Disabled Auto Retrieve Calls Retrieve the on hold call automatically when taking • Enabled handset off call. • Disabled Page 40 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...

  • Page 49: Reboot The Phone

    Press the EXIT soft key twice. Press the YES soft key to save the changes or NO to cancel the changes. Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server +1 866 ALLWORX * +1 585 421 3850 Page 41 www.allworx.com...

  • Page 50: Hot Desk Login

    Allworx Phone Model 9224 User Guide Administrator makes changes to the phone configuration. Do not reboot the phone unless instructed to do so by the Allworx Server Administrator. Note: Press the CONFIG soft key. Use the UP / DOWN scroll soft keys to highlight the Reboot Phone option.

  • Page 51: Refresh Directory

    Users can select a Network Profiles for use during different situations. Usage examples include connecting to a second Allworx server for disaster recovery purposes or temporarily connecting to the Allworx server from home. This avoids the need to manually change settings on the phone.
  • Page 52 Allworx Phone Model 9224 User Guide Page 44 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...

  • Page 53: Chapter 7 Regulatory Notices

    Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique +1 866 ALLWORX * +1 585 421 3850 Page 45 www.allworx.com...
  • Page 54 A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.

  • Page 55: Appendix A - Abbreviations

    Appendix A Abbreviations Abbreviation Definition Automated Call Distribution Busy Lamp Field Do Not Disturb Private Branch Exchange Programmable Function Key Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 Page 47 www.allworx.com Revised: 10/20/16...
  • Page 56 Allworx Phone Model 9224 User Guide Page 48 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 10/20/16...
  • Page 58 Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.com Revised: October 20, 2016...

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