Allworx 9212 Phone Manual
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Allworx 9212 Phone Manual

Allworx 9212: user guide
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Allworx
Phone Guide
9212

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Summary of Contents for Allworx 9212

  • Page 1 Allworx Phone Guide 9212...
  • Page 2 Allworx. © 2008 Allworx, a wholly owned subsidiary of PAETEC. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered trademarks of their respective...

  • Page 3: Table Of Contents

    ISTURB ...14 UEUES 6.10 ...15 ORWARDING 6.11 ...15 AGING ONES 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Table of Contents ...1 DJUSTING THE NGLE OF THE ROGRAMMABLE ...11 ...11 ...12 ...13 XTENSIONS ...13...
  • Page 4 7.11 ESET THE HONE TO ADDITIONAL INFORMATION ...25 WALL MOUNTING (OPTIONAL) ...25 REGULATORY NOTICES ...26 ABBREVIATIONS ...26 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com ...15 ...15 ENTER SING ANOTHER ANDSET ...18 ...18...

  • Page 5: Getting Started

    5. If you are not using PoE, connect the power cable into the phone, and then plug the other end into an outlet. It’s a good idea to use a surge protector. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com ®...
  • Page 6 If the phone does not follow this sequence or displays an error, contact your System Administrator. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008...

  • Page 7: Adjusting Your Phone

    2.1 Base Assembly and Adjusting the Angle of the Phone You can adjust the Allworx 9212 phone on its base so that it is easy to use and easy to read the screen. 1. Lay the phone face down on a soft surface with top of the phone pointed away from you.

  • Page 8: Introduction To Your Allworx Phone

    Phone Guide – 9212 Introduction to your Allworx Phone Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each programmable button on the phone will function differently depending on the mode of the phone.

  • Page 9: Button Operation

    Navigation None 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Use the keypad to dial numbers in order to place a call. Access the Message Center. Use the phone as an intercom.

  • Page 10: Messages

    CONFERENCE, then select the flashing Call Appearance PFK. The three- way conference is then re-established. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Use the buttons below the display to select a soft key.

  • Page 11: Transfer

    The INFO button is used to get information regarding the other buttons on your phone. For example, you can use the INFO button to determine the numbers that have been programmed for each speed-dial button. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved...

  • Page 12: Speaker

    To take the call off hold: 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com press the SPEAKER button and then place the handset on hook. Take © 2008 Allworx. All rights reserved...
  • Page 13 If you have a call on hold and a new call comes in, the new call will be answered when the handset is lifted. If Music on Hold is enabled for your company’s system, callers on hold will hear music. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved...

  • Page 14: Phone Operation

    A PFK can be created to activate the headset instead of using the SPEAKER button. The PFK has to be setup by the System Administrator. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved...

  • Page 15: Directory Dialing

    5.9 Ignore and Silence Soft Keys • While a call is ringing, the SILENCE and IGNORE soft key options appear. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com to dial the number. to call the number.

  • Page 16: Programmable Function Keys

    Line Appearance • Parking Orbit • Queue Appearance • Speed Dial • Messages 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008 Page 12...

  • Page 17: System Features

    Dialing extension 421 disables Do Not Disturb on the phone. Note: The MUTE/DND button will not be lit. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved...

  • Page 18: Call Queues

    Dial extension 441# (# representing Queues 0 through 9). • The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one or more Call Queues: The Queue PFK may be in one of several states: o Red means you are currently logged out of the Queue.

  • Page 19: Call Forwarding

    Paging Zone, which is set up by the System Administrator. 6.12 Conference Center The Conference Center is an optional feature. Note: it is not available for the Allworx 10x. There are four Conferences Bridges on the 24x and one Conference Bridge on the 6x that support up to 8 callers.

  • Page 20: Answer Ringing Phone Using Another Handset

    Retrieving a Parked Call Your System Administrator can define one of the PFKs on your Allworx phone as a Parking Orbit PFK for one or more of the parking extensions. Your System Administrator can also set a reminder to ring the handset when the call has been parked beyond a specified period of time.

  • Page 21: Call Monitors

    The BLF PFK will flash red when the user has an incoming call and it will be solid red when the user is on the phone. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved...

  • Page 22: Advanced Topics

    2. Press the SPDIAL soft key. 3. Choose the desired speed dial number on the keypad. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008...

  • Page 23: Preferences

    On Hook Dialing – Speaker mode will be enabled when a number on the keypad is pressed. Allows numbers to be dialed without pressing the SPEAKER button first. i. Enabled (Default) 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008...
  • Page 24 Phone Guide – 9212 ii. Disabled Visual Ringing – The Allworx visual ring indicator for the Allworx 9212 phone will flash red with an incoming call. i. Enabled (Default) ii. Disabled k. Paging Enable Mode – If the phone is to allow pages to be received.

  • Page 25: Reboot The Phone

    5. Select the YES soft key on the confirmation prompt to reboot. 7.5 Clear Call History The Allworx phone retains the history of your calls up to 99 calls. You can clear your call history by using the following steps: 1.

  • Page 26: Check The Network Settings

    5. Select the YES soft key to save any changes OR select NO to cancel changes made. 7.8 Current Status / Info 1. Select the CONFIG soft key. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008...

  • Page 27: Check Statistics

    - Max Jitter • SIP Call Stats - Incoming OK - Outgoing OK 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008 Page 23...

  • Page 28: Save Changes To Your Settings

    4. Select the YES soft key to restore the factory defaults OR select NO to keep the Configuration as is. 5. Phone automatically reboots. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved...

  • Page 29: Additional Information

    Wall Mounting (Optional) The Allworx 9212 can be mounted on a wall. This requires a wall mounting plate. Mounting plates should meet the requirements of standard TIA-570-B, Section 5. The mounting plates are available from your local telephone company or your local retailer.

  • Page 30: Regulatory Notices

    PFK – Programmable Function Key DND – Do Not Disturb BLF – Busy Lamp Field 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved Revised: May 28, 2008...

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