Intercom; Conference; Transfer - Allworx 9224 Phone Manual

If your Allworx server is running software release 7.3 or higher, pressing the button once will open the Visual
Message Center. Pressing the MESSAGES button twice will access the Audio Message Center. You will use
your phone keys and display to log in. Once logged in, a list of your messages will be displayed on the phone.
You will be able to use soft keys to play and manage your messages.
Note: Your System Administrator may have changed the function of the Messages button so that pressing it
immediately calls the Audio Message Center. If so, the Visual Message Center operation is not available.
4.2

Intercom

1. Press the INTERCOM button and dial the extension of the person you would like to talk to.
2. The call is connected when the LCD screen displays Active Call.
3. Start talking. The person you called will hear you over their speaker.
4. Press the INTERCOM or SPEAKER button to end the call.
5. To deny an incoming Intercom request, press the IGNORE soft key.
4.3

Conference

After connecting to the first person you want on the conference call, follow these steps:
1. Press the CONF button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the CONF button.
4. Press the Call Appearance PFK where the first person is on hold.
5. All three callers are now able to conference. The CONF button will be illuminated solid red.
6. One party may exit the conference by hanging up; the remaining two parties will continue to be
connected.
7. If you desire to have a private conversation with one of the parties, you may split the conference using
the following steps:
a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you
wish to put on hold and then press the HOLD button. (The display will show the two parties
involved in the conference).
b. You may now talk to the remaining party.
c. The Call Appearance PFK for the person on hold will be flashing. To have the person re-join the
conference, press CONF, then select the flashing Call Appearance PFK. The three-way
conference is then re-established.
8. End the conference by hanging up.
4.4

Transfer

Transfer works differently, depending on the software version that is on the Allworx server.
4.4.1 Allworx Server Software 7.3 or Lower
Unannounced (Blind) Transfer
1. Press the TRANSFER button. The current call is placed on hold.
2. If your system is a Key System and you are transferring the call to an external party, press a free Line
Appearance PFK. If your system is not a Key System, skip to the next step
3. At the dial tone, dial the number of the recipient of the transfer.
4. The call will automatically be transferred.
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Phone Guide – 9224
Revised: April 24, 2012
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