Allworx 9212 User Manual
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Allworx 9212 User Manual

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Allworx
Phone Model 9212/9212L User Guide
Version: J March 2, 2017

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Summary of Contents for Allworx 9212

  • Page 1 ® Allworx Phone Model 9212/9212L User Guide Version: J March 2, 2017...
  • Page 3 Allworx® Phone Model 9212/9212L User Guide...

  • Page 4: Environmental Conditions

    The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors. Warranty...

  • Page 5: Revision History

    Updated Overview > Function Buttons > Hold section. Rename Interact CLID to TSP Driver Caller ID. My Allworx Manager - added reference to My Allworx Manager User Guide. Added Audio Message Center navigation tables. +1 866 ALLWORX * +1 585 421 3850 Page iii www.allworx.com...
  • Page 6 • Features > added Contacts section • Features > removed Business Speed Dial section Updated Operation > Park Monitor PFK to include LED indicators. Page iv +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...

  • Page 7: Table Of Contents

    4.8 - Redial a Number ............................15 4.9 - Mute/DND ...............................16 4.9.1 - Mute ................................16 4.9.2 - Do Not Disturb (DND) ........................16 4.10 - Intercom ................................16 +1 866 ALLWORX * +1 585 421 3850 Page v www.allworx.com Version: J Revised: March 2, 2017...
  • Page 8 6.2 - Preferences ..............................42 6.4 - Hot Desk Login .............................. 44 6.5 - Clear Call History ............................44 6.6 - Refresh Directory ............................45 Page vi +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...
  • Page 9 Allworx Phone Model 9212/9212L User Guide 6.7 - Network Profiles ............................45 Chapter 7 - Regulatory Notices .................47 Appendix A - Abbreviations ..................49 +1 866 ALLWORX * +1 585 421 3850 Page vii www.allworx.com Version: J Revised: March 2, 2017...
  • Page 10 Allworx Phone Model 9212/9212L User Guide Page viii +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...

  • Page 11: Chapter 1 Introduction

    Chapter 1 Introduction The Allworx 9212L IP phones consists of a backlit graphic LCD screen; both the 9212 and 9212L IP phones consist of four soft keys, ten function buttons, and 12 programmable function keys (PFKs) for users to manage phone calls.

  • Page 12: Equipment Requirements

    This guide is available at: www.allworx.com. User Guide Allworx Reach for The guide is specific to the Allworx Reach for iOS smart phone app and describes the features iOS User Guide within the application. This guide is available at: www.allworx.com.

  • Page 13: Chapter 2 - Setup

    Allworx Phone Model 9212/9212L User Guide Chapter 2 Setup Connect the Phone Do not connect the phone to an analog phone line. This may cause damage to the Allworx Caution: phone, which voids the warranty. To connect the phone: Allworx 9212L handsets attached to the Allworx servers require using system software version 7.3 Note: or higher.
  • Page 14 Add text on the label in the space corresponding to the desired PFK. There is a blank label Microsoft Word™ template on the Allworx.com website. Navigate to www.Allworx.com. Click the Support button, and then click Resources. Scroll to the Documentation section and locate the IP Phones section of the table, the specific phone model section, and then the template.

  • Page 15: Adjust The Phone Angle

    Pick up the handset or turn on the speaker phone or headset. Locate the phone volume bar. The phone screen displays which audio path is being adjusted. Press the volume bar to – (decrease) or + (increase) the audio level. +1 866 ALLWORX * +1 585 421 3850 Page 5 www.allworx.com...

  • Page 16: Wall Mounting (Optional)

    Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection.

  • Page 17: Chapter 3 Overview

    Key System mode of operation. This affects the functionality of each programmable button on the phone. For Allworx Server Software Release 7.5 and later, the phone LCD screen backlight turns off after 2 minutes of inactivity. To turn it on, lift the handset off the hook or press a button.

  • Page 18: Function Buttons

    SPEAKER Provides hands-free use of the phone. The SPEAKER button changes to solid green while in use. Allworx users can toggle between the speaker and the handset. NOTE: The speaker phone does not work while using a headset. See “Headset ” on page 15.

  • Page 19: Feature Description

    Allworx Phone Model 9212/9212L User Guide Programmable Function Keys (PFK) The Programmable Function Key is a short cut to a specific 9212 or 9212L IP phone feature. The Allworx Server Administrator configures the PFKs. Feature Description ACD Appearance Service calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues.
  • Page 20 Allworx server (only available on Allworx 6x, 6x 12, or 48x servers). Contact Immediately dial or transfer a call to the Allworx User, System, or Public contact number assigned to the PFK. Only available on Allworx servers running System Software 8.2 or higher. See “Contacts”...
  • Page 21 Monitor calls assigned to a single parking orbit or multiple parking orbits. The Park Monitor programmable button LED lights if there is a call waiting in one of the parking orbits. The Allworx Server Administrator defines the parking orbit numbers to monitor as well as the reminder to ring the phone if the call has been parked longer than the specified time limit.

  • Page 22: My Allworx Manager

    Speed Dial Automatically dials an extension. The Allworx Server Administrator specifies the extension when setting up the Speed Dial function for this PFK. Only available on Allworx System Software 8.1 or lower. My Allworx Manager My Allworx Manager provides access to the business directory, conference scheduling page, company phone list, distribution lists, phone features chart, and shared folders.

  • Page 23: Chapter 4 Operation

    Ring Group - enables a call to a configured extension to ring multiple phones. 1. Digits may vary. See My Allworx Manager > Phone Functions tab or contact the Allworx Server Administrator. +1 866 ALLWORX * +1 585 421 3850 Page 13 www.allworx.com...

  • Page 24: Place A Call

    Press the SILENT soft key to stop the audible ringing; the phone screen displays the incoming call information. The PFK continues to flash until the user answers the call or the caller hangs up. 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator.

  • Page 25: End A Call

    Headset Press the SPEAKER button to activate the headset, and then press the SPEAKER button again to disconnect the call. The Allworx Server Administrator can create a PFK to activate the headset instead of using the Note: SPEAKER button. Directory Dialing Press the UP / DOWN scroll keys to view a list of all User Extensions, System Extensions, and Speed Dial numbers by Name or Description.

  • Page 26: Mute/Dnd

    Temporarily place the call in a waiting state by pressing the HOLD function button. The Appearance PFK LED flashes green to indicate a held call. If the Allworx Server Administrator enables the Music on Hold feature, callers on hold hear music.

  • Page 27: Park

    Users may select a call from the list to retrieve the parked call. If there are no active calls on the handset, the LCD screen displays No Calls Parked. The Allworx Server Administrator defines the maximum wait time of parked call and the subsequent routing. If the Allworx Server Administrator enables the Music on Hold feature, callers on hold hear music.
  • Page 28 The PFKs listed below may or may not be available; the Allworx Server Administrator defines the PFKs and assigns the Parking orbit to the PFK on the 9212/9212L IP phone. Additionally, the Allworx Server Administrator can set a reminder to ring the handset after parking the call beyond a specified time.

  • Page 29: Transfer

    To retrieve a parked call from a line appearance: When on an active call using the Line Appearance PFK and placing the call in Park, only Allworx Users with the same Line Appearance PFK can retrieve the call by pressing the blinking Line Appearance PFK.
  • Page 30 Verify the INTERCOM button or an appearance PFK is free. Note: To do a one-step transfer: The Allworx Server Administrator enables the one-step transfer Note: On an active call, the user must have a BLF or Speed Dial PFK for the recipient of the transfer.

  • Page 31: Conference

    Hang up, press the TRANSFER button, or press the XFER softkey. 4.14 Conference The 9212 and 9212L IP phones provides the ability to set up conferences between three parties (3-way conferences). The PFK flashes green while making conference call connections and is solid green during the conference call.

  • Page 32: Missed Calls

    The MUTE/DND button flashes amber to indicate a presence setting other than “In Office”. Page 22 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...

  • Page 33: Chapter 5 Features

    Busy Lamp Field (BLF) The BLF PFK monitors the status of a specific phone assigned to another Allworx user. The Allworx User can press the PFK to dial or transfer a call to the extension automatically.

  • Page 34: User / Resource Extensions

    For sites that use Ring All Queuing, the phone automatically logs into the Queue after power up or users can log in to and out of queues. If the Allworx Server Administrator enables Music on Hold for the queue, queued callers hear music.
  • Page 35 To monitor Call Queues with Programmable Function Keys: With the Queue Alarm Programmable Function Key (PFK), any Allworx 92xx IP phone can display the alerts of queue activity levels. The Queue Alarm PFK monitors threshold values for longest wait time and/or number of calls in the queues.

  • Page 36: Automatic Call Distribution (Acd) Queuing

    Agents log in to ACD queues using an ACD Appearance Programmable Function Key (PFK) configured on Allworx IP phones. The ACD queues do not use the Queue Appearance PFKs described above. However, ACD agent phones can use Queue Appearance PFKs to indicate calls in the queue. Use the PFK only to retrieve calls still in the queue, before distributing to the agents.
  • Page 37 Enter the assigned Allworx PIN. Use the dial pad and soft key buttons to enter and edit the PIN. The ACD Appearance PFK LED turns off when the logged in agent is ready to receive calls. The PFK is amber when the queue is idle and the logged in agent is the only available agent.
  • Page 38 My Allworx Manager page to determine what feature extensions to use. If the agent does not answer the call within the maximum number of rings, the Allworx system automatically sets the agent to unavailable (No Answer) and does not receive any additional calls.

  • Page 39: Shared Call Appearance

    Press and hold the PFK for five seconds. The ACD queue list displays. Use the UP / DOWN and SELECT soft keys to deselect queue(s). To log out, deselect all queues. Enter the Allworx assigned PIN. The ACD Appearance PFK turns to solid red when logging out of all queues.

  • Page 40: Call Routes

    Shared Call Appearances support three distinct types of hold behavior: • Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold. The Allworx server software does not support including a call on a shared hold in phone-hosted Note: conferences.

  • Page 41: Inbound Calls

    A Bridged Hold places a Shared Call Appearance call on hold and is retrievable by a second designated handset that is part of the Shared Call Appearance. Place an intercom call to the handset within the +1 866 ALLWORX * +1 585 421 3850 Page 31 www.allworx.com...

  • Page 42: Park

    The Allworx Message Center provides unified messaging for Allworx users. The Allworx administrator configures the access and management of voicemail messages. When a new voicemail message is available, the 9212 and 9212L IP phone displays the number of new messages on the LCD screen, and the Messages function button lights red.
  • Page 43 Enter the phone extension and press the phone OK soft key. Enter the Allworx user PIN using the numeric keypad and press the phone OK soft key. A list of voicemail messages displays on the LED screen. Contact the Allworx administrator for the PIN information.
  • Page 44 Send a message. • Enter the extension or alias to forward the message. The Allworx system plays the selected user’s number and name, and then prompts for another extension. • Select one of the options: • Outgoing message is playing The Allworx system places the call immediately.
  • Page 45 Log in to the Audio Message Center and play the message. Select an option from the table below to manage the voicemail. Options 1 and 9 are only available if an Allworx user left the voicemail message. The Allworx system automatically saves the voicemail messages unless the user specifically chooses to delete the message.
  • Page 46 + extension - Note: digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx administrator. Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult Note: the Allworx administrator.
  • Page 47 Allworx Phone Model 9212/9212L User Guide Option Change the recording of your name The Allworx system plays the current name recording for review. Select one of the following options: Key Option Key Option Change your name recording Return to previous menu...
  • Page 48 Option Change your PIN • Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center, ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact, and the Allworx Admin page.

  • Page 49: Ring Groups

    For <alternate language>* To return to the previous menu To listen to these choices again * Changes the language heard for the prompts. Follow the prompts to continue changing the Allworx system recordings. Ring Groups The Allworx Server Administrator creates and programs the Ring Groups and defines the PFKs on each Allworx phone for one or more Ring Groups.
  • Page 50 Allworx Phone Model 9212/9212L User Guide Page 40 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...

  • Page 51: Chapter 6 - Phone Configuration

    The Personal Speed Dial Number enables Allworx users to dial a number directly (i.e. dial a phone number) or on an active call (i.e. enter a verification code). Allworx users can create up to 10 Personal Speed Dial numbers on the 92xx IP phone series as dialing short cuts to frequently used numbers.

  • Page 52: Preferences

    • Disabled Auto Retrieve Calls Retrieve the on hold call automatically when taking • Enabled handset off call. • Disabled Page 8 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...
  • Page 53 Press the EXIT soft key twice. Press the YES soft key to save the changes or NO to cancel the changes. +1 866 ALLWORX * +1 585 421 3850 Page 9 www.allworx.com Version: J Revised: March 2, 2017...

  • Page 54: Hot Desk Login

    Allworx Phone Model 9212/9212L User Guide Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Administrator makes changes to the phone configuration. Do not reboot the phone unless instructed to do so by the Allworx Server Administrator.

  • Page 55: Refresh Directory

    Users can select a Network Profiles for use during different situations. Usage examples include connecting to a second Allworx server for disaster recovery purposes or temporarily connecting to the Allworx server from home. This avoids the need to manually change settings on the phone.
  • Page 56 Allworx Phone Model 9212/9212L User Guide Page 12 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...

  • Page 57: Chapter 7 - Regulatory Notices

    Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique +1 866 ALLWORX * +1 585 421 3850 Page 13 www.allworx.com...
  • Page 58 A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.

  • Page 59: Appendix A - Abbreviations

    Automated Call Distribution Busy Lamp Field Do Not Disturb Private Branch Exchange Programmable Function Key Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 Page 15 www.allworx.com Version: J Revised: March 2, 2017...
  • Page 60 Allworx Phone Model 9212/9212L User Guide Page 16 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...
  • Page 62 Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.com Version: J Revised: March 2, 2017...

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