Allworx 9224 User Manual
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Allworx 9224 User Manual

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Allworx
Phone Model 9224 User Guide
Updated January 8, 2014

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Summary of Contents for Allworx 9224

  • Page 1 ® Allworx Phone Model 9224 User Guide Updated January 8, 2014...
  • Page 3 Allworx® Phone Model 9224 User Guide...
  • Page 4 Allworx Corp. Software in this product is Copyright 2013 Allworx Corp, a Windstream company, or its vendors. All rights are reserved. The software is protected by United States of America copyright laws and international treaty provisions applicable worldwide.

  • Page 5: Table Of Contents

    My Allworx Manager ..................16 Operation .................... 17 Place a Call ....................17 Receive a Call ....................17 End a Call ..................... 18 Headset ......................18 Directory Dialing .................... 18 +1 866 ALLWORX * +1 585 421 3850 Page iii wwww.allworx.com Revised: 1/8/14...
  • Page 6 Paging Zones ....................29 Conference Center ..................29 Allworx Message Center ................29 Answer a Ringing Phone Using another Handset .........30 Park .......................30 Park a Call on a Line Appearance PFK ...........30 Page iv +1 866 ALLWORX * +1 585 421 3850 wwww.allworx.com Revised: 1/8/14...
  • Page 7 Reboot the Phone ..................36 Hot Desk Login ....................37 Clear Call History ..................38 Refresh Directory ..................38 Network Profiles .................... 38 Regulatory Notices ................41 Abbreviations ..................43 +1 866 ALLWORX * +1 585 421 3850 Page v wwww.allworx.com Revised: 1/8/14...
  • Page 8 Allworx Phone Model 9224 User Guide Page vi +1 866 ALLWORX * +1 585 421 3850 wwww.allworx.com Revised: 1/8/14...

  • Page 9: Introduction

    Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect for missing items. • Allworx phone and base: attach the base to the back of the phone. See “Adjust the Phone Angle” on page 4. for more information. •...
  • Page 10 Allworx Phone Model 9224 User Guide Page 2 +1 866 ALLWORX * +1 585 421 3850 wwww.allworx.com Revised: 1/8/14...

  • Page 11: Setup

    Allworx Phone Model 9224 User Guide 2 Setup Connect the Phone Do not connect the phone to an analog phone line. This may cause damage to the Allworx Caution: phone, which voids the warranty. To connect the phone: Connect the cables to the jacks on the back of the phone.

  • Page 12: Adjust The Phone Angle

    If this occurs, follow the on screen directions. If the phone does not follow this sequence or displays an error, contact the Allworx Server Administrator. To add or change the PFK (Programmable Function Keys) label: Update the PFK labels whenever the PFK configuration changes to avoid misdialing.

  • Page 13: Volume Adjustment

    Pick up the handset or turn on the speaker phone or headset. Locate the phone volume bar. The phone screen displays which audio path is being adjusted. Press the volume bar to – (decrease) or + (increase) the audio level. +1 866 ALLWORX * +1 585 421 3850 Page 5 www.allworx.com...

  • Page 14: Wall Mounting (Optional)

    Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection.

  • Page 15: Allworx Tx 92/24 Telephone Expander

    Note: This option is only applicable to the Allworx 9224 phone. Increase the flexibility of the phone with the Allworx Tx 92/24 Telephone Expander. Each 92/24 Telephone Expander adds 24 Programmable Function Keys (PFKs) to the phone. The Allworx 9224 phone supports up to three telephone expanders, which links up to 96 Programmable Function Keys with one phone.
  • Page 16 Allworx Phone Model 9224 User Guide Page 8 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 1/8/14...

  • Page 17: Overview

    Exchange) or Key System mode of operation. This affects the functionality of each programmable button on the phone. For Allworx Server Software Release 7.5 and later, the phone LCD screen backlight turns off after 2 minutes of inactivity. To turn on the backlight, lift the handset off the hook or press a button.

  • Page 18: Feature Keys

    Audio Message Center: Plays a welcome message and indicates the number of new voicemail messages. Follow the prompts to manage the voicemail messages. The Allworx System Administrator can change the function of the Messages button so that Note: pressing it immediately calls the Audio Message Center. If this occurs, the Visual Message Center operation is not available.

  • Page 19: Conference

    To deny an incoming Intercom request, press the IGNORE soft key. 3.2.3 Conference The Allworx phone provides the ability to set up conferences between three parties (3-way conferences). The PFK flashes green while making conference call connections and is solid green during the conference call Note: If using the Call Assistant recording feature, the PFKs flash red and green.

  • Page 20: Transfer

    Allworx Server Software 7.3 or Lower To do an Unannounced (Blind) transfer: The Allworx Server Administrator may configure this method for server 7.4 and greater based on Note: the phone configuration. Press the TRANSFER button. This places the current call on hold.
  • Page 21 The phone configuration may not enable users to stay on the line to announce the transfer. See Note: “Allworx Server Software 7.3 or Lower” on page 12. for Announced transfers. To do a two-step transfer: For use if a PFK is unavailable for the intended recipient: Press the TRANSFER button.

  • Page 22: Release

    If there are no active calls on the handset, the LCD screen displays No Calls Parked. 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator.

  • Page 23: Info

    Mute a Call During a call, press the MUTE/DND button to turn off the microphone in the handset, speaker phone, or headset. The MUTE/DND button is solid red while in use. +1 866 ALLWORX * +1 585 421 3850 Page 15 www.allworx.com...

  • Page 24: Hold

    If there is a call on hold and a new call comes in, lift the handset to answer the new call. Hang up the handset when finished. If the Allworx Server Administrator enables the Music on Hold feature for the call appearance, callers on hold will hear music.

  • Page 25: Operation

    Call Monitor • Call Queue • ACD Appearance 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator. +1 866 ALLWORX * +1 585 421 3850 Page 17 www.allworx.com...

  • Page 26: End A Call

    Headset Press the SPEAKER button to activate the headset, and then press the SPEAKER button again to disconnect the call. The Allworx Server Administrator can create a PFK to activate the headset instead of using the Note: SPEAKER button. Directory Dialing Press the UP / DOWN scroll soft keys to view a list of all User Extensions, System Extensions, and Speed Dial numbers by Name or Description.

  • Page 27: Missed Calls

    SILENCE: stops the audible ringing, the phone screen displays the incoming call information, and the PFK continues to flash until the user answers the call or the caller hangs up. +1 866 ALLWORX * +1 585 421 3850 Page 19 www.allworx.com...

  • Page 28: Programmable Function Keys (Pfk)

    Allworx Phone Model 9224 User Guide 4.10 Programmable Function Keys (PFK) The Programmable Function Key is a line short cut. The Allworx Server Administrator configures the PFKs. Feature Description Service calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues.
  • Page 29 SIP devices and Digital Lines. Any SIP proxy, SIP gateway, or Digital Line (T1) bearer channel can be made available as Line Appearance selections when enabled on their respective configuration pages. Through this manner, the Allworx system can present a common key system use model to all external voice circuit facilities including VoIP trunks going to an ITSP.
  • Page 30 The PFK LED turns red Messages when a new message is in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK. Not Used No action.

  • Page 31: Features

    Overhead Pages Overhead paging is a third party plug-in. For systems configured and connected to an Overhead 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator. +1 866 ALLWORX * +1 585 421 3850 Page 23 www.allworx.com...

  • Page 32: Activate Door Relay

    For example, an incoming call can ring on all handsets using the appearance, have one user answer the call and place the call on hold, and then another user retrieves the call. 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator.

  • Page 33: Call Routes

    Shared Call Appearances support three distinct types of hold behavior: • Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold. The Allworx server software does not support including a call on a shared hold in phone-hosted Note: conferences. •...

  • Page 34: Outbound Calls

    When using this hold type, the system delivers Hold Reminders to each phone that is a part of the Shared Call Appearance per the individual Page 26 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 1/8/14...

  • Page 35: Privacy Hold

    This also enables users to monitor the local parking orbits of a remote server in a multi-site environment. Note: Using the Call Forwarding option on a phone does not forward Shared Call Appearance calls. +1 866 ALLWORX * +1 585 421 3850 Page 27 www.allworx.com Revised: 1/8/14...

  • Page 36: Automatic Call Distribution (Acd) Queuing

    PFK. 5.11 Call Forwarding Forward incoming calls to another extension by dialing 45 + the extension. Disable Call Forwarding by dialing dial extension 450 Page 28 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 1/8/14...

  • Page 37: Paging Zones

    Guide. 5.14 Allworx Message Center If the Allworx server is running software release 7.2 or lower, press the MESSAGES button to call the Audio Message Center. Users can login and listen to the messages. If the Allworx server is running software release 7.3 or higher, press the MESSAGES button once to access the Visual Message Center or twice to access the Audio Message Center.

  • Page 38: Answer A Ringing Phone Using Another Handset

    Press the PARK button, if there are no active calls on the handset. The Allworx Server Administrator can define a PFK on the Allworx phone as a Parking Orbit PFK for one or more of the parking extensions and set a reminder to ring the handset after...

  • Page 39: Call Monitors

    Any user can pick up the call in the Parking Orbit by pressing the PFK. One or more calls parked in the assigned Parking Orbits. If the Allworx Server Administrator enabled Music on Hold for the call appearance, the parked caller hears music while waiting.
  • Page 40 Allworx Phone Model 9224 User Guide Page 32 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 1/8/14...

  • Page 41: Phone Configuration

    * Indicates the option is only available to the Allworx Server Administrator. ** Indicates the option is only available with Allworx server software release 7.3 or higher. *** Indicates the option is only available to the Allworx Server Administrator and with Allworx server software release 7.4 or higher.

  • Page 42: Preferences

    Hear tones when pressing a key. Options include: Audible Dialing • Enabled • Disabled Display the length of a phone call. Options include: Call Timer Display • Enabled • Disabled Page 34 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 1/8/14...
  • Page 43 Hold Button Operation • Park then Hold • Hold Calls Park Lines Answer incoming calls automatically. Options include: Force Auto Answer • Normal Operation • Auto Answer On +1 866 ALLWORX * +1 585 421 3850 Page 35 www.allworx.com Revised: 1/8/14...

  • Page 44: Reboot The Phone

    Press the YES soft key to save the changes or NO to cancel the changes. Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Page 36 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 45: Hot Desk Login

    Administrator makes changes to the phone configuration, reboot the phone. Note: Do not reboot the phone unless instructed to do so by the Allworx Server Administrator. Press the CONFIG soft key. Use the UP / DOWN scroll soft keys to highlight the Reboot Phone option. Press...

  • Page 46: Clear Call History

    Select the YES soft key to clear call history or NO to cancel the changes. Refresh Directory If new users or extensions have been set up on the Allworx server, the on-phone directory automatically updates after some delay. To update the directory immediately: Press the CONFIG soft key, and use the UP / DOWN scroll soft keys to highlight the Refresh Directory option.
  • Page 47 SELECT Press the EXIT soft key to exit the Refreshing the Directory screen. Reboot the phone. See “Reboot the Phone ” on page 36 for more information. +1 866 ALLWORX * +1 585 421 3850 Page 39 www.allworx.com Revised: 1/8/14...
  • Page 48 Allworx Phone Model 9224 User Guide Page 40 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 1/8/14...

  • Page 49: Regulatory Notices

    Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le +1 866 ALLWORX * +1 585 421 3850 Page 41 www.allworx.com Revised: 1/8/14...
  • Page 50 A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.

  • Page 51: Abbreviations

    8 Abbreviations Abbreviation Definition Automated Call Distribution Busy Lamp Field Do Not Disturb Private Branch Exchange Programmable Function Key Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 Page 43 wwww.allworx.com Revised: 1/8/14...
  • Page 52 Allworx Phone Model 9224 User Guide Page 44 +1 866 ALLWORX * +1 585 421 3850 wwww.allworx.com Revised: 1/8/14...
  • Page 54 Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.com Revised: January 8, 2014...

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