Record A Calling Party Number; Trace A Malicious Call - Avaya 2033 User Manual

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While on an active call

Record a Calling Party Number

Use the Calling Party Number feature to record a caller's number, or to

charge a call to an account number, during an established call.

To record a caller's number for accounting purposes:

Use the Malicious Call Trace feature to trace nuisance calls within your

system.

Note: Malicious Call Trace is not a default feature. Contact your

system administrator to configure this feature on your telephone.

3. Dial the DN where you parked the call.

Note: If a parked call is not retrieved

within a specified time period, it rings

back to your telephone or the attendant.

1. Press the

Call Party (CParty)

caller is placed on hold.

2. Dial a charge account number or the

caller's number.

Note: For information on using the

Charge

key, see "Charge a call or

charge a forced call" on page 63.

3. Press the

Call Party (CParty)

return to the call.

key. The

key to

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