Getting Service - Arris Touchstone DG860 User Manual

Getting
Safety Started
Ethernet
Installation Configuration
• Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.

Getting Service

Before trying to use your new Data Gateway, contact your local cable company to
establish an Internet account. When you call, have the following information ready:
• the Data Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Data Gateway)
• the model number of the Data Gateway
If the Data Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Data Gateway?
• Do I need a user ID or password to access the Internet or my e-mail?
Touchstone DG860 Data Gateway User's Guide
Usage Troubleshooting Glossary
10