Related Manuals for Arris DCX3635
Summary of Contents for Arris DCX3635
- Page 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Revision 1 October 2015...
- Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
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Page 3: Table Of Contents
Management Interfaces ..................15 Standards Compliance ..................... 15 DOCSIS Specifications ..................... 15 PacketCable Specifications ..................16 ARRIS® Media Gateway/Media Player Video Architecture and Data Flow ..... 16 ARRIS Headend Server (AHS) .................. 16 ARRIS Services Portal ....................17 Video Pre-Provisioning (Warehousing) ..............23 General Configuration ..................... - Page 4 Installing the MS4000 Media Streamer ..............43 Installation Overview ....................43 Verifying MS4000 Media Streamer Status.............. 43 LED Sequences – Factory-default State ..............44 ARRIS Contacts ...................... 45 Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
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Page 5: Overview
Chapter 1 Overview The ARRIS® Media Gateway / Media Player provides high-speed data, up to two lines of telephony service, and digital video service to subscribers over the HFC network. The optional ARRIS MS4000™ Media Steamer provides streaming of live or recorded TV programming, sporting events and premium content to SlingPlayer-enabled wireless mobile devices inside and outside the home. - Page 6 One HDMI 1.4 connector (supporting up to 1080p: 24/30/50/60 Hz) One IR RC-6 compatible remote control interface input RF remote support Reset switch Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
- Page 7 Rear panel USB 2.0 port Open GL ES 2.0—advanced 3D graphic acceleration HDMI and Composite Video (RCA) video outputs Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
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Page 8: Audio & Video Input Over Ethernet
Front Panel Indicators (Power, Network/STB Link, Streaming) Rear Panel 10/100/1000 Ethernet Interface Reset Pinhole Button Power Connector 12 Volt/1 Amp DC Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. -
Page 9: Media Gateway
Chapter 1: Overview Media Gateway The ARRIS Media Gateway (MG5225) is a single CPE device enabling TV, DVR, telephony, and high speed data service in the home. These services are sent through local cable providers’ HFC network using DOCSIS and MPEG RF interface standards. -
Page 10: Dcx3635 Media Gateway
DCX3635 Media Gateway The ARRIS DCX3635 Media Gateway is a “headed gateway” that combines the video gateway and data gateway into one device (no telephony). It supports QAM/IP video services and high speed Internet access through an integrated modem and wireless router. The DCX3635 delivers video content to connected devices via MoCA 2.0, Ethernet, and Wi-Fi. -
Page 11: Core Functionality
The firmware provides the core functionality described in the following sections. General Functionality The firmware provides the following general functionality. Supports ARRIS® Media Gateways MG5125, MG5225, and DCX3635 and Media Players MP2000, MP2050, 2150 and IP815. Supports MS4000 Media Streamer. -
Page 12: High-Speed Data Functionality
Compliance and Interoperability The firmware provides the following compliance and interoperability features: DOCSIS 3.0, including CableLabs CW53 ECNs PacketCable 1.5 Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. -
Page 13: Hardware Support
Provisioning Functionality The firmware provides a variety of provisioning options and functionality as follows: Full PacketCable provisioning with SNMP3 Network Management capabilities. Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. -
Page 14: Management And Troubleshooting Functionality
Chapter 1: Overview ARRIS Enhanced Firmware Downloading feature (patent pending) that allows customers to match different firmware loads to multiple Media Gateway/Media Player hardware products in a single configuration file. Firmware downloads are not applied until all lines are on-hook. See Using Enhanced Firmware Loading. -
Page 15: Subscriber Interfaces
DOCSIS 1.1 Baseline Privacy Plus Interface Specification, SP-BPI+-I12-050812 DOCSIS 1.1 Cable Modem to Customer Premise Equipment Interface Specification, SP- CMCIv3-I01-080320 eDOCSIS Specification, CM-SP-eDOCSIS-I13-070803 Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. -
Page 16: Packetcable Specifications
ARRIS Services Portal The following diagram shows the general architecture. ARRIS Headend Server (AHS) The ARRIS Headend Server is installed in the MSO headend. The AHS performs several functions: Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide... -
Page 17: Arris Services Portal
AHS for PPV services. ARRIS Services Portal The ARRIS Services Portal has many functions that are integral to the ARRIS Media Gateway/Media Player. The most common functions of the portal are: Collecting and processing program guide data from national providers, and formatting it ... - Page 18 ARRIS mapped VOD genres. The Installer Tool is a client-hosted tool that communicates with the ARRIS Services Portal to access device diagnostics and configure headend and channel map parameters. ARRIS uses the Software Release Targets Tool to deploy software versions to a warehouse, market, or device.
- Page 19 Initializations Authentication Switched digital video (SDV) information The Media Gateway uses the DOCSIS path to interact with the AHS and the ARRIS Portal to obtain: TV electronic program information (EPG) Software updates Account information updates ...
- Page 20 Media Gateway ECM/EMTA. The eSTB software for the Media Gateway and the Media Player are loaded from the Portal through the AHS. New versions of software are stored at the ARRIS Services Portal and once reviewed, tested, and accepted by the customer, can be distributed to the Media Gateways and Media Players using the Software Targeting Tool at the ARRIS Services Portal.
- Page 21 All log data is usually smaller than 100K bytes. Use the CSR tool to access the logs or request logs from the ARRIS NOC. For headends with the ARRIS ConvergeMedia Manager and a DNCS, the AHS proxies requests from the Media Gateways to the CMM for PPV events.
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Page 23: Video Pre-Provisioning (Warehousing)
Pre-provisioning helps to avoid potential hardware or firmware issues that could lengthen installation time or require a second truck roll to correct problems. Revision 1 Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. -
Page 24: General Configuration
CNR or BACC infrastructure Access to the ARRIS Services Portal and headend caching server are required if the Portal is used for firmware download. Firmware Update Method The warehousing process supports the Portal method for updating firmware onARRIS® Media Gateway/Media Player devices: For Portal-based updates, the devices need Internet access to the Portal. -
Page 25: Media Gateway Warehousing Process
Media Gateway Warehousing Process Media Gateway warehousing takes place in two stages, Cable Modem and Video warehousing. Warehousing Process Overview The warehousing process covers devices received in any of the following ways: A newly manufactured device received at the MSO warehouse direct from the manufacturer or ... -
Page 26: Preparing A Subscriber-Returned Media Gateway Device
3. Connect the device to the HFC network and poll for any unbilled PPV events. 4. Disconnect the device and proceed to the Media Gateway pre-provisioning procedure. Media Gateway Warehousing Requirements ARRIS AHS (ARRIS Headend Server) ARRIS Portal warehouse configuration and software targets defined USB drives CableCARDS. - Page 27 CONFIG_CONTEXT=context string * CONFIG_WAIT_FOR_CM_UPDATE=1 *Replace context string with the context string value defined within the ARRIS portal MSO Infrastructure tool for the warehouse defined. Contact your ARRIS Deployment Engineer for the correct context string.
- Page 28 The red Record light then begins to flash, indicating that the warehousing process has started. The DCX3635 does not have cable modem LEDs but the yellow High Speed Data light becoming solid indicates that the cable modem is online. The red Record light then begins to flash,...
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Page 29: Media Gateway Video Warehousing
During the cable modem firmware upgrade on the MG5225, both the downstream and upstream LEDs begin to slowly flash on and off in unison. The DCX3635 does not have any cable modem LEDs so no LED pattern showing cable modem firmware download status displays. -
Page 30: Media Player Warehousing Process
When the RED record light changes to the fast blink pattern, the upgrade is complete. If you are using a Cisco CableCARD, Media Gateway Warehousing is complete. If you are using an ARRIS DAC Cable CARD, perform the following steps to stage the CableCARD. -
Page 31: Process Overview
Note: Media Player pre-provisioning is optional. Process Overview The warehousing process covers devices received in any of the following ways: A newly manufactured device received at the MSO warehouse direct from the manufacturer or RMA center. A device removed from a subscriber’s home and delivered to the MSO warehouse by a technician. ... -
Page 32: Preparing A Subscriber-Returned Device
The file needs to contain two lines as follows: CONFIG_CONTEXT=context string * CONFIG_WAIT_FOR_CM_UPDATE=1 *Replace context string with the context string value defined within the ARRIS portal MSO Infrastructure tool for the warehouse defined. Contact your ARRIS Deployment Engineer for the correct context string. - Page 33 2. Connect Ethernet and power into the back of the Media Player 3. Insert the USB Drive into the USB port.
- Page 34 MP2000 has a USB port on the front and back and the MP2050, MP2150, and IP815 have one on the rear only. Any USB port can be used for loading the trigger file.
- Page 35 4. The Media Player contacts the ARRIS Portal, downloads the warehouse context settings that redirect the Media Player to the AHS (ARRIS Headend Server), and downloads the warehouse target software version. This process also deletes any previous customer settings and then reboots and downloads a second copy of the warehouse target software version.
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Page 36: Ms4000 Media Streamer Warehousing Process
No special process is required to warehouse (pre-provision) this device. This device has a factory reset button in the back, but it is not necessary to reset the device during warehousing. The software version is targeted using configuration from the ARRIS Services Portal. - Page 37 When the MS4000 Media Streamer is plugged into the Ethernet port of the Media Gateway, it will automatically upgrade to the targeted software version after update account is executed and the Media Gateway is rebooted as part of the installation process.
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Page 39: Installing Whole Home Solution Devices
Chapter 3 Installing Whole Home Solution Devices ARRIS Media Gateways include both "headless" (MG5xxx) and "headed" (DCX3635) gateways. Headless gateways require at least one media player in order to play video while headed gateways can connect directly to TVs without requiring a media player. -
Page 40: Dcx3635 Installation
DCX3635 Installation Tips If installing a DCX3635 as a standalone device in the home, you should still install a MoCA filter at ... -
Page 41: Installation Overview
The DCX3635 does not support telephony. Installation Overview The installation process includes the following steps: 1. Call in to add devices to billing and provisioning tools. Verify the Media Gateway is provisioned. 2. Install a reflective MoCA filter at the house entrance. -
Page 42: Installation Dashboard Options
Installation Dashboard Options If a headend location and channel map have not been set on the customer account, the Installation Dashboard menu includes the following options: Location: Selects a Headend. Channel Map: After selecting a Headend, displays the Channel Map options. Confirm Changes: Saves changes made to the Location and Channel Map options. -
Page 43: Finishing Video Installation
Finishing Video Installation At this point, the Media Player and Portal automatically complete the installation. Verify the following actions and use the Diagnostics Tool if necessary to correct any problems. Note: Be sure to tune all Media Players to high bit rate channels to confirm that the installation is successful. -
Page 44: Led Sequences - Factory-Default State
Stream IDs LED Sequences – Factory-default State If the MS4000 Media Streamer is in a factory-default state, it may need to download the latest software based on the hardware version and target specified by the Sling Portal. Below are the LED sequences that display when firmware updated is needed. -
Page 45: Arris Contacts
Chapter 4 ARRIS Contacts Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone The Technical Assistance Center can be reached at: 1-888-944-HELP (4357) On the Web The Ask ARRIS web site gives you web access to service and support tools. - Page 46 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...