Arris DCX3600-M User Manual
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Arris DCX3600-M User Manual

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USER GUIDE
DCX3600-M
VIDEO GATEWAY

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Summary of Contents for Arris DCX3600-M

  • Page 1 USER GUIDE DCX3600-M VIDEO GATEWAY...
  • Page 2 ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Safety And Regulatory

    Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the • terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 4 Connect the equipment into an outlet on a circuit different from that to which the set-top is connected. Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the user’ s authority to operate the equipment.
  • Page 5 The symbol may also appear on schematics. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 6: Table Of Contents

    Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video ............. 20 Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio ............ 21 Connecting a Standard-Definition TV ........................22 RF4CE ....................................23 Operational Check for the Remote Control ....................... 24 Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 7 Table 2 – Rear Panel Ports & Connectors ........................5 Table 3 - Approximate DVR Recording Capacities ..................... 7 Table 4 – DCX3600-M Video Outputs ......................... 17 Table 5 – DCX3600-M Audio Outputs ......................... 17 Table 6 – Remote Control Test ............................. 24 Table 7 - User Settings Menu Fields ..........................

  • Page 8: Introduction

    This manual also provides instructions for connecting devices to the DCX3600-M over the home network. Please note that advanced DCX3600-M features such as content transcoding and streaming to other devices in the home require specific software to be installed on the DCX3600-M. In addition, the devices intended to receive transcoded and streamed content from the DCX3600-M may also require specific software updates to enable this functionality.

  • Page 9: Figure 1 - Dcx3600-M Networking Overview

    Introduction Figure 1 – DCX3600-M Networking Overview Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...

  • Page 10: Support

    Customers in North American should call the TAC at 888-944-HELP (888-944-4357). • Customers outside North America should call the TAC at 215-323-2345. • For Spanish language support, call 215-323-2346. Contact the TAC by e-mail at Tac.Helpdesk@arrisi.com Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...

  • Page 11: Product Overview

    Product Overview Product Overview Front Panel The DCX3600-M includes a backlit, mechanical Power/Standby button and a Clock/Channel display with integrated status LEDS. Figure 2 – DCX3600-M Front View Table 1 – Top & Front Panel Controls Feature Description Power Button Turns ON/OFF power to the DCX3600-M.

  • Page 12: Rear Panel

    Product Overview Rear Panel The DCX3600-M rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support. Figure 3 – DCX3600-M Rear View Table 2 – Rear Panel Ports & Connectors...

  • Page 13: Standard Features

    Whole Home DVR Functionality • Integrated MoCA 2.0 supports content streaming and two-way connectivity to multiple IP clients • DVR functionality integrated with the interactive guide application enables connected clients to do the following: Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...

  • Page 14: M-Card Tm

    1 TB 350 to 600 90 to 150 Note: ARRIS cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the encoding format used. M-Card The M-Card is required to view television programs, previously recorded programs on the DVR, or interactive on-demand programs.

  • Page 15: Networking Overview

    Category 5 (or better) Ethernet cable. Note that the ability to share content with devices other than ARRIS IP set-top boxes via MoCA or Ethernet connection depends upon the home network configuration, software support on the DCX3600-M, and software support on the intended playback device(s).

  • Page 16: Moca Networking Connection

    MoCA functionality. In this case, the DCX3600-M is automatically connected to the MoCA-equipped wireless router via the network of interconnected coaxial cables within the home. At the time of the initial launch of the DCX3600-M, however, a limited number of MoCA- enabled wireless routers are available for installation within the home.

  • Page 17: Wi-Fi Networking Connection

    DCX3600-M is available with an optional 802.11n Wi- To achieve a transfer speed of 300 Mbps between the DCX3600-M and the wireless router, the router must support the following 802.11n features: support for at least two spatial streams, 5 GHz radio operation, 40 MHz channels, 64-QAM modulation, and short (400 ns) guard intervals.
  • Page 18 The transcoded programming content provided has a data rate such that it can be easily streamed across an 802.11g wireless network. In this case, other devices are considered to be devices that are not ARRIS IP set-top boxes with integrated MoCA functionality.

  • Page 19: Figure 6 - A Typical Ieee 802.11G Wifi Home Network

    GHz frequency band, and newer 802.11n devices that can operate in the 5 GHz band. Therefore a dual band 802.11n wireless router enables newer devices that support 5 GHz operation to operate at faster speeds while still maintaining backward compatibility with legacy devices. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...

  • Page 20: Figure 7 - A Typical Dual Band Ieee 802.11N Wifi Home Network

    When encoded using MPEG-2 video compression, a typical high definition program may have a peak data rate as high as 20 Mbps. By comparison, transcoded programming content intended for display on wireless handheld devices may only have a peak data rate as high as 4 Mbps. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...

  • Page 21: Transcoding

    (with a cable set-top box such as the DCX3600-M) into formats that can be easily streamed across the in-home wireless (WiFi) network for playback...

  • Page 22: Dcx3600-M Authorization

    To enable the integrated transcoder and stream broadcast television services to handheld video devices within the home, the DCX3600-M must have software which can turn on the transcoding functionality and stream transcoded broadcast television content to the in-home wireless router so that it can be viewed on handheld video devices.

  • Page 23: Handheld Device Software

    DCX3600-M. Handheld Device Software The wireless video device(s) must have the appropriate software to discover the DCX3600-M on the home network and request broadcast television content from it. The device may require an upgrade to an appropriate OS (such as Android or iOS) version. In addition, it will also likely require the download and installation of a specific application as required by the cable service provider from the appropriate application marketplace for the device.

  • Page 24: Installation

    Use the following guidelines to determine the best video connection for the subscriber’s home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCX3600-M series offers the following video outputs: Table 4 – DCX3600-M Video Outputs Connection type...

  • Page 25: Connecting A High-Definition Tv (Hdtv) For Video

    1. If the TV has an HDMI input, connect it to the HDMI output on the DCX3600-M. 2. If the TV has a DVI input, connect it to the HDMI output on the DCX3600-M using an HDMI-to-DVI converter cable or adapter.

  • Page 26: Connecting A High-Definition Tv (Hdtv) For Audio

    Installation Connecting a High-Definition TV (HDTV) for Audio Figure 9 – High-Definition TV (HDTV) for Audio Connection Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...

  • Page 27: Connecting A High-Definition Tv (Hdtv) And An A/V Receiver For Video

    Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video Note: If the A/V receiver includes an HDMI input and output, the DCX3600-M’s HDMI output can be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV.

  • Page 28: Connecting A High-Definition Tv (Hdtv) And An A/V Receiver For Audio

    Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio Note: If the A/V receiver includes an HDMI input and output, the DCX3600-M’s HDMI output can be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV.

  • Page 29: Connecting A Standard-Definition Tv

    Installation Connecting a Standard-Definition TV Connect the stereo audio cable to the audio L or R connector on the DCX3600-M • and the audio left and audio right connectors on the SDTV. Make the video connection between the DCX3600-M and the television using the •...

  • Page 30: Rf4Ce

    (RF) remote control. While an infrared remote control unit (RCU) requires a clear line of sight between the RCU and the front panel of the DCX3600-M, an RF RCU can transmit commands to the DCX3600-M even if there are obstacles (such as a wall or furniture) between it and the DCX3600-M.

  • Page 31: Operational Check For The Remote Control

    Feature Testing Procedure Power ON Press Power on the remote control to turn ON the DCX3600-M. Channel Selection Scan through the channels using the Channel Up or Down keys. Tune to several channels by entering the channel number using the numeric keys.

  • Page 32: Configuring The User Settings

    1. Ensure the DCX3600-M is installed properly. 2. With the set-top in stand-by mode, press the MENU key on the remote control. 3. If the TV is on, the on-screen User Settings menu lists the DCX3600-M settings that can be adjusted.

  • Page 33: Table 7 - User Settings Menu Fields

    Sets the preferred audio dynamic range when the input audio is decoded by the STB. Range Three options are allowed Narrow (default) – Enables minimum dynamic range and is most appropriate when the • TV is connected to the STB over the RF output. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 34 Sharpness setting affects all of the video outputs. By default, the sharpness level of 3 is selected. The DCX3600-M supports five distinct levels of video picture sharpness. A value of 1 corresponds to a "softer" picture while a value of 5 corresponds to a "sharper"...

  • Page 35: Troubleshooting

    Try again in a few minutes. power ON Verify that the AC power cord is connected to the DCX3600-M set-top and an AC outlet. • Unplug the DCX3600-M set-top from the AC outlet, plug it back in, and then press the POWER button.
  • Page 36 • audio when pressed. Press MUTE on the remote control to restore sound. viewing cable If the DCX3600-M audio output is connected to the TV, verify that the mute button on • channels the TV has not been pressed. •...

  • Page 37: Common Bootloader Oss Attribution Text

    Attribution Text Common Bootloader Open Source Software Attribution Text ### Summary Listing of OSS Component Licenses, by Family ### openssl_license openssl-0.9.8l BSD_license parseX509Cert ZLIB license Zlib-1.1.3 Broadcom CFE license Broadcom CFE Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 38 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 39 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 40 The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files ftp://ds.internic.net/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format). Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 41 GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Set-Top Entertainment Hub DCX3600-M • User Guide 365-095-25659 x.1...
  • Page 42 ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024 www.arrisi.com 365-095-25659 x.1 04/14...

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