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Arris Touchstone DG3260 User Manual

Data gateway
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Touchstone DG3260 Data
Gateway
User Guide
Release 32 STANDARD 1.0
March 2015

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Summary of Contents for Arris Touchstone DG3260

  • Page 1 Touchstone DG3260 Data Gateway User Guide Release 32 STANDARD 1.0 March 2015...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Making Your Parental Control Settings ............23 Chapter 5. Configuring Your Ethernet Connection ........26 Requirements ..................... 26 How to use this Chapter ................26 Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 3 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 4 My wireless Internet connection stops working sometimes ........35 I can get on the Internet, but everything is slow ..........35 Chapter 8. Glossary ................36 Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 4 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 5: Chapter 1. Overview

    Touchstone DG3260 Data Gateway brings it all to you faster and more reliably. The Touchstone DG3260 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG3260 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.

  • Page 6: Getting Support

    Chapter 1: Overview Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumer. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 6 Copyright ARRIS Enterprises, Inc.

  • Page 7: Chapter 2. Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! Do not use product near water (i.e.

  • Page 8: Fcc Part 15

    7.9 inches (20cm) between the radiator and your body. This transmitter must not be co- located or operating in conjunction with any other antenna or transmitter. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 8 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 9: Industry Canada Compliance

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 9 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 10: Chapter 3. Getting Started

    Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG3260 Data Gateway is DOCSIS compliant with the following features: Speed: up to thirty two times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can ...

  • Page 11: Getting Service

    Data Gateway serial number and cable MAC addresses of the unit (printed on the  Data Gateway) the model number of the Data Gateway (printed on the Data Gateway)  Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 11 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 12: System Requirements

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 12 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 13: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone DG3260 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 14: Ethernet Or Wireless

    Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more computers to access the DG3260 Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 14 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 15 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 15 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 16: Chapter 4. Installing And Connecting Your Data Gateway

    If you have ordered service, your cable company should configure the Data Gateway automatically. You need only follow the instructions in this section to install and connect the Data Gateway. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 16 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 17: Front Panel

    7. WPS Button: begins associating the Data Gateway with a wireless device. 8. USB: USB host connector - future support for external USB devices. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 17 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 18: Rear Panel

    2. Ethernet (1 - 4): connectors for use with a computer LAN port. 3. Cable: connector for the coaxial cable. 4. Power: connector for the power cord. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 18 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 19: Selecting An Installation Location

    Data Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave  ovens, or other wireless networks) Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 19 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 20: Connecting The Data Gateway

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Connecting the Data Gateway Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 20 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 21: Configuring Your Wireless Connection

    The DG3260 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 21 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 22: Accessing The Configuration Interface

    3. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 22 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 23: Setting Parental Controls

    Parental Controls 2. Click the tab and then click in the side menu to display the Parental Controls screen. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 23 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 24 To delete a keyword or web site from the list, first Delete click its check box and then click the button. Add Keyword Filter Dialog Box Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 24 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 25 0:00 indicates all day, or just click the All Day checkbox.) Add Keyword Filter Add Web Site Filter Apply d. Click the button respectively. Then click the button. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 25 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 26: Chapter 5. Configuring Your Ethernet Connection

    Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 26 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 27: Tcp/Ip Configuration For Windows Vista

    , unless instructed otherwise by your cable provider. 7. Click to accept the new settings and close the Properties window. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 27 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 28: Tcp/Ip Configuration For Windows 7 Or Windows 8

    9. Choose Automatically from the Configure IPv6 drop-down menu and click 10. Close the System Properties application. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 28 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 29: Chapter 6. Using The Data Gateway

    Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 29 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 30: Indicator Lights For The Dg3260

    Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet and wireless LANs during normal operation. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 30 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 31: Patterns: Normal Operation (Wan)

    Flash = Not Off = Internet not connected to the available Internet No AC Power Flash Firmware Upgrade Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 31 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 32: Cable Modem Startup Sequence

    Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 32 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 33: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 33 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 34: Chapter 7. Troubleshooting

    A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 33). Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 34 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 35: I'm Not Getting On The Internet (Wireless)

    Other communications on the LAN, or interference with wireless connections, may slow down the connection. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 35 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 36: Chapter 8. Glossary

    Data Gateway. Domain Name Service (Server). An IP service that associates a domain name Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 36 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 37 A standard 8-conductor modular (such as a building) to communicate with connector, commonly used on Ethernet one another. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 37 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 38 The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. Release 32 STANDARD 1.0 March 2015 Touchstone DG3260 Data Gateway User Guide 38 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 39 Touchstone DG3260 User Guide Data Gateway Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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