Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for Arris Touchstone DG3270
Summary of Contents for Arris Touchstone DG3270
- Page 1 Touchstone DG3270 Data Gateway User Guide, STANDARD Revision 1.1...
-
Page 2: Arris Legal Statements
ARRIS International plc and/or its affiliates (“ARRIS”). ARRIS reserves the right to revise or change this content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. -
Page 3: Table Of Contents
Factors that affect wireless range..............17 Connect the Data Gateway..................18 Configure your wireless connection................19 Access the configuration interface..............19 Set parental controls....................20 Find the MAC address of a computer..............20 Set up your parental controls................20 Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... - Page 4 I'm not getting on the Internet (Ethernet)..............30 I'm not getting on the Internet (wireless)..............31 My wireless Internet connection stops working sometimes........31 I can get on the Internet, but everything is slow............31 Appendix A: Glossary................32 Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
-
Page 5: Chapter 1: Safety Requirements
Chapter 1 Safety requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Risk of shock. Mains voltages inside this unit. No user serviceable parts inside. Refer service to... -
Page 6: Fcc Part 15
Canadian compliance This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 7: Rf Exposure
The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 8: Chapter 2: Get Started
Touchstone DG3270 Data Gateway brings it all to you faster and more reliably. The Touchstone DG3270 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG3270 also provides 802.11a/ b/g/n/ac wireless connectivity for enhanced mobility and versatility. -
Page 9: About Your New Data Gateway
Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 10: Contact Your Service Provider
■ Do you have any special system requirements or files that I need to download after I am connected? ■ When can I start using my Data Gateway? ■ Do I need a user ID or password to access the Internet or my e-mail? Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 11: System Requirements
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone DG3270 Data Gateway. The model number is on the label affixed to the Data Gateway. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 12: What About Security
■ Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 13: Ethernet Or Wireless
Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more computers to access the DG3270 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 14: Both
To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. -
Page 15: Chapter 3: Install And Connect Your Data Gateway
Data Gateway. Front panel The front of the Data Gateway has the following indicators. 1. Power: Indicates whether power is available to the device. 2. US/DS: Indicates upstream and downstream connectivity. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 16: Rear Panel
2. Ethernet (1 - 4): Connectors for use with a computer LAN port. 3. Cable: Connector for the coaxial cable. 4. Power: Connector for the power cord. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 17: Choose An Installation Location
Low to decrease the range proportionately. Note: You may decide to decrease the range of your wireless network, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 18: Connect The Data Gateway
Gateway (2), and the other end to the Ethernet port on a computer, Ethernet hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Data Gateway package. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 19: Configure Your Wireless Connection
LAN using its network name (SSID), as shown on the security label. 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the DG3270. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 20: Set Parental Controls
2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... - Page 21 Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Figure 1: Add Keyword Filter Dialog Box Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
- Page 22 7. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) 8. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
-
Page 23: Chapter 4: Configure Your Ethernet Connection
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 24: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... - Page 25 Chapter 4: Configure your Ethernet connection 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
-
Page 26: Chapter 5: Operate The Data Gateway
Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the DG3270 The Data Gateway has LED indicator lights to assist in troubleshooting. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 27: Patterns: Normal Operation (Lan)
1Gbps port connected and MoCA network Flash = Computer device attached Amber LED On = Computer activity with 100 Mbps/10Mbps Flash = MoCA network Off = Wi-Fi disabled port connected device activity/traffic Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 28: Patterns: Normal Operation (Wan)
On (until upstream Downstream acquisition completed acquisition starts) Fast flash (3/second) Upstream acquisition in progress Slow flash (during Upstream acquisition acquisition) completed, ready for service On (when modem IP address obtained) Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 29: Use The Reset Button
Data Gateway for more than 15 seconds. This restores the configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 30: Chapter 6: Troubleshooting
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Press the Reset button on the back of the Data Gateway. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 31: I'm Not Getting On The Internet (Wireless)
If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down the connection. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... -
Page 32: Appendix A: Glossary
Some older cable documentation may refer to this as the forward path. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1... - Page 33 MAC address A number that uniquely identifies any device connected to a network. Your service provider uses your Data Gateway's MAC address to authorize access to the Internet. The MAC Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
- Page 34 Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
- Page 35 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone DG3270 Data Gateway User Guide STANDARD Revision 1.1...
- Page 36 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...
Need help?
Do you have a question about the Touchstone DG3270 and is the answer not in the manual?
Questions and answers