Arris Touchstone DG950 User Manual

Data gateway

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Touchstone

DG950

Data Gateway

User's Guide

Get ready to experience the Internet's express lane! Whether you're checking out

streaming media, downloading new software, or checking your email, the Touch-

stone DG950 Data Gateway brings it all to you faster and more reliably with both

wired and wireless connectivity.

The Touchstone Data Gateway provides four Ethernet connections for use as the

hub of your home/ofﬁce Local Area Network (LAN). The Touchstone Data Gateway

also provides 802.11a/b/g/n wireless connectivity for enhanced mobility and ver-

satility.

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Data Gateway

Conﬁguring Your Ethernet Connection

Using the Data Gateway

Troubleshooting

Glossary

Table of Contents

Summary of Contents for Arris Touchstone DG950

Page 1 ® Touchstone DG950 Data Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touch- stone DG950 Data Gateway brings it all to you faster and more reliably with both wired and wireless connectivity.
Page 2: Export Regulations
Users must take full responsi- bility for their applications of any products speciﬁed in this document. The information in this document is proprietary to ARRIS.
Page 3: Safety Requirements
Conﬁguration Usage Troubleshooting Glossary Safety Requirements ARRIS Data Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualiﬁed personnel only!
Page 4 • Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the unit, its power supply, or other accessories. Touchstone DG950 Data Gateway User’s Guide...
Page 5: Fcc Part
Consult the dealer or an experienced radio/TV technician for help. Changes or modiﬁcations to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone DG950 Data Gateway User’s Guide...
Page 6: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
Page 7 8.0 W (idle) 11.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device. Turning the switch OFF is recommended only during vacations or similar extended absences.
Page 8: Getting Started
Troubleshooting Glossary Getting Started About Your New Data Gateway The Touchstone DG950 Data Gateway is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 com- pliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.
Page 9: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- tions. Touchstone DG950 Data Gateway User’s Guide...
Page 10: Getting Service
Do you have any special system requirements or ﬁles that I need to down- load after I am connected? • When can I start using my Data Gateway? • Do I need a user ID or password to access the Internet or my e-mail? Touchstone DG950 Data Gateway User’s Guide...
Page 11: System Requirements
MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone DG950 Data Gateway User’s Guide...
Page 12: About This Manual
Troubleshooting Glossary About this Manual This manual covers the Touchstone DG950 Data Gateway. The model number is on the label afﬁxed to the Data Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a...
Page 13: Ethernet Or Wireless
If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect ﬁve or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone DG950 Data Gateway User’s Guide...
Page 14: Installing And Connecting Your Data Gateway
If you have ordered service, your cable company should conﬁgure the Data Gate- way automatically. You need only follow the instructions in this section to install and connect the Data Gateway. Touchstone DG950 Data Gateway User’s Guide...
Page 15: Front Panel
LAN: indicates Ethernet connectivity between the Data Gateway and com- puters. D Online: indicates internet data transmission status. DG950 US: indicates upstream connectivity. DS: indicates downstream connectivity. G Power: indicates whether AC power is available to the unit. Touchstone DG950 Data Gateway User’s Guide...
Page 16: Rear Panel
D Cable: connector for the coaxial cable. Cable Ethernet Reset 10/100/1000 Power: connector for the power cord. Power Switch: (DG950S only): power On/Off switch. DG950S Reset Cable Ethernet 10/100/1000 Touchstone DG950 Data Gateway User’s Guide...
Page 17: Selecting An Installation Location
Blocking the vents may cause over- heating. • How close are your wireless devices? The Data Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Touchstone DG950 Data Gateway User’s Guide...
Page 18 ﬁcial, as long as the decreased range is sufﬁcient for your needs. By lim- iting your network’s range, you reduce interference with other networks and make it harder for unwanted users to ﬁnd and connect to your net- work. Touchstone DG950 Data Gateway User’s Guide...
Page 19 Always position the Data Gateway: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone DG950 Data Gateway User’s Guide...
Page 20 • it will not fall to the ﬂoor if bumped or moved • the ventilation holes on the side of the unit are not blocked. Proceed to Connecting the Data Gateway. Touchstone DG950 Data Gateway User’s Guide...
Page 21: Connecting The Data Gateway
Data Gateway, (D) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Data Gateway package. DG950S Ethernet Reset Cable 10/100/1000 Touchstone DG950 Data Gateway User’s Guide...
Page 22: Configuring Wireless Connection
Note: The default user name is “admin”. The default password is “pass- word”, in lower case letters. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone DG950 Data Gateway User’s Guide...
Page 23: Setting Parental Controls
Accessing the Conﬁguration Interface. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone DG950 Data Gateway User’s Guide...
Page 24 (0:00 until 0:00 indicates all day, or just click the All Day check- box.) d) Click the Add Keyword Filter or Add Web Site Filter button respec- tively. Then click the Apply button. Touchstone DG950 Data Gateway User’s Guide...
Page 25: Configuring Your Ethernet Connection
Ethernet connection on your operating system. • TCP/IP Conﬁguration for Windows XP • TCP/IP Conﬁguration for Windows 7 • TCP/IP Conﬁguration for MacOS X Note: For Windows Vista, use the Windows 7 procedure. They are very simi- lar. Touchstone DG950 Data Gateway User’s Guide...
Page 26: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone DG950 Data Gateway User’s Guide...
Page 27 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone DG950 Data Gateway User’s Guide...
Page 28 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone DG950 Data Gateway User’s Guide...
Page 29: Tcp/Ip Configuration For Windows 7
Installation Conﬁguration Usage Troubleshooting Glossary TCP/IP Conﬁguration for Windows 7 Follow these steps to conﬁgure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone DG950 Data Gateway User’s Guide...
Page 30 Getting Ethernet Safety Started Installation Conﬁguration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone DG950 Data Gateway User’s Guide...
Page 31 Getting Ethernet Safety Started Installation Conﬁguration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Properties TCP/IPv6 Properties Touchstone DG950 Data Gateway User’s Guide...
Page 32 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone DG950 Data Gateway User’s Guide...
Page 33: Tcp/Ip Configuration For Macos
Follow these steps to conﬁgure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone DG950 Data Gateway User’s Guide...
Page 34 Getting Ethernet Safety Started Installation Conﬁguration Usage Troubleshooting Glossary Click the Network icon. Touchstone DG950 Data Gateway User’s Guide...
Page 35 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Conﬁgure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 conﬁguration is completed. Touchstone DG950 Data Gateway User’s Guide...
Page 36 Troubleshooting Glossary If you are using TCP/IPv6, click Conﬁgure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Conﬁgure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone DG950 Data Gateway User’s Guide...
Page 37: Using The Data Gateway
Using the Reset Button Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone DG950 Data Gateway User’s Guide...
Page 38 On = Computer On = WiFi Connected Enabled Off = Computer Off = WiFi AC Power not connected Disabled Flash = Com- Flash puter Activity Computer Activity No AC Power Firmware Upgrade (normal operation) (normal operation) Touchstone DG950 Data Gateway User’s Guide...
Page 39 Note 1: Your cable company may conﬁgure the Data Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone DG950 Data Gateway User’s Guide...
Page 40 Ready for service Note: The DS and US indicators ﬂash yellow during startup, and turn green if the Data Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone DG950 Data Gateway User’s Guide...
Page 41: Using The Reset Button
Data Gateway for more than ﬁfteen seconds. This restores the wireless setup conﬁguration and router conﬁguration parameters to the factory defaults. You may need to do this if a misconﬁguration has locked out all access. Cable Ethernet Reset 10/100/1000 DG950S Touchstone DG950 Data Gateway User’s Guide...
Page 42: Troubleshooting
Data Gateway and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone DG950 Data Gateway User’s Guide...
Page 43 If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connec- tion speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Touchstone DG950 Data Gateway User’s Guide...
Page 44 Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone DG950 Data Gateway User’s Guide...
Page 45 The “central ofﬁce” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone DG950 Data Gateway User’s Guide...
Page 46 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone DG950 Data Gateway User’s Guide...
Page 47 The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Touchstone DG950 Data Gateway User’s Guide...
Page 48 Getting Ethernet Safety Started Installation Conﬁguration Usage Troubleshooting Glossary Wi-ﬁ Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone DG950 Data Gateway User’s Guide...
Page 49 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trade- marks and registered trademarks are the property of their respective holders.

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