Toshiba E-Studio 655 Troubleshooting Manual page 83

Multifunctional digital systems
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TopAccess Message
Expired scan documents deleted from share folder.
Expired Sent Fax documents deleted from share folder.
Expired Received Fax documents deleted from share folder.
Scanned documents in shared folder deleted upon user's request. Documents in the "SCAN" folder have been deleted by a user.
Sent Fax documents in shared folder deleted upon user's request. Documents in the "TXFAX" folder have been deleted by a user.
Received Fax documents in shared folder deleted upon user's
request.
Failed to delete file.
Failed to acquire resource.
Document(s) expire(s) in a few days.
Hard Disk space for Electronic Filing nearly full.
Power failure occurred during e-Filing restoring.
SMTP Destination Error has been detected in the received mail.
This mail was deleted.
OffRamp Destination limitation Error has been detected in the
received mail.
Fax Unit Error has been occurred in the received mail.
POP3 Connection Error has been occurred in the received mail.
POP3 Connection Timeout Error has been occurred in the
received mail.
POP3 Login Error has been occurred in the received mail.
POP3 Login Error occurred in the received mail
File I/O Error has been occurred in this mail. The mail could not be
received until File I/O is recovered.
Hard Disk space for File Share nearly full.
Domain - General Failure during Authentication
Domain - Invalid User Name or Password
Domain - Server not present in Network
Domain - User account is disabled on Server
Domain - User account has expired and cannot be used for logon
Domain - User account is locked and cannot be used for logon
Domain - Invalid logon hours for the User
Active Directory Domain - Clock Skew error due to difference in
Time between Server and MFP
Active Directory Domain - Kerberos Ticket has expired and cannot
be used for Authentication
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
Expired documents are deleted automatically from the "SCAN"
folder in the "SHARE_FILE" folder.
Expired documents are deleted automatically from the "TXFAX"
folder in the "SHARE_FILE" folder.
Expired documents are deleted automatically from the "RXFAX"
folder in the "SHARE_FILE" folder.
Documents in the "RXFAX" folder have been deleted by a user.
The file cannot be deleted from the shared folder.
The file cannot be acquired from the shared folder.
There are documents to be deleted in a few days in e-Filing.
The hard disk has little space available. Delete unnecessary
documents to make more space.
The document could not be stored in e-Filing because of the
power failure.
The equipment cannot receive the Email that does not contain the
sender's Email address. Ask the sender to send the Email again
with the sender's Email address.
The equipment cannot perform the Offramp transmission to more
than 40 destinations. Ask the sender to send the Offramp
document separately for each of the 40 destinations.
The equipment cannot perform the Offramp transmission without
the optional Fax Unit.
Make sure that the POP3 server is properly running. Make sure
that the correct IP address of the POP3 server is assigned.
Make sure that the network cable is correctly connected. Make
sure that the POP3 server is properly running.
Make sure that the correct login name and password are
specified.
Make sure that the POP3 login type (Auto, POP3, APOP) is set
correctly.
Turn OFF then ON the power and check whether the equipment
can receive the Internet Fax. If the Internet Fax document cannot
be received, confirm that any files other than TIFF and text files
are attached in the Internet Fax.
The hard disk has little disk space available. Delete unnecessary
documents to make the hard disk space.
Verify the Network Settings again and retry connecting to the
domain controller.
Check the user name and password. Note that they are case-
sensitive.
The server is not on network or it could not be located. Also check
the DNS and DDNS settings on TopAccess.
Check the User attributes on the server. This can be verified in ->
Active Directory Users and Computers.
Change the account expiration date and retry again. The
expiration date can be modified from Active Directory Users and
Computers.
The lockout duration could be specified in account lockout
security policy. If so, retry after the lockout duration.
The administrator has set restrictions on the logon hours. The
logon hours can be modified from Active Directory Users and
Computers.
The clocks need to be synchronized. Please check whether SNTP
is configured correctly on the equipment.
Please confirm the validity period of the ticket set by the Kerberos
server. Please retry again after the fresh ticket is issued.
Error Messages
81

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E-studio 555E-studio 755E-studio 855

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