Toshiba E-Studio 655 Troubleshooting Manual page 90

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Offramp security error
3C60-3C62
Power failure
3C70
Destination address error
3D10
Exceeding maximum offramp destinations
3D20
3D30 Fax unit is not installed
POP3 server communication error
3E10
POP3 server communication timeout
3E20
POP3 login error
3E30
POP3 login type error
3E40
3F00, 3F10, File I/O error
3F20, 3F30,
3F40
88 Error Codes
Problem Description Corrective Action
Confirm that the specified fax numbers are registered in the address
book of the equipment. If not, register the fax numbers in the address
book and ask the sender to resend the Email with the correct fax
numbers.
Confirm that the job is recovered or not. If not, ask the sender to resend
the Email.
Ask your administrator whether the DNS and mail server settings are
correctly set. If they are correctly set, ask the sender to confirm that the
destination address is correct.
Ask the sender to specify up to 40 destinations for one offramp gateway
job. The equipment cannot perform the offramp gateway transmission for
more than 40 destinations.
Make sure that the Fax unit is installed, or connected correctly.
Ask your administrator whether the POP3 server address is correctly set,
and whether the POP3 server works properly. If SSL is enabled, make
sure that SSL port number is correctly set.
Ask your administrator whether the POP3 server works properly and the
LAN cable is connected to the server.
Ask your administrator whether the POP3 user name and password are
set correctly.
Ask your administrator whether the POP3 login type (Auto, POP3, APOP)
is set correctly.
Ask the sender to resend the Email. If the error still occurs, contact your
service representative.