Troubleshooting The 4601 Ip Telephone - Avaya 4600 Series Administrator's Manual

Troubleshooting Guidelines
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message
Current options and
Speed Dial entries have
not yet been backed up
The FTP Server Name is
not known. Please check
the FTP Server IP
Address
The FTP Server has not
yet responded, so backup
has not yet succeeded
Table 17: Possible Error Messages During 4610SW, 4620/4620SW, 4621SW, 4622SW,
4625SW, and 4630/4630SW Backup/Restore
Error Message
The FTP Server has
denied access
Please check FTP
Setup parameters
The FTP Server was
unable to store the
backup file

Troubleshooting the 4601 IP Telephone

This section describes specific problems that can occur during 4601 IP Telephone installation,
administration or normal operation, and possible ways of resolving these problems.
In Table 18, the Error Messages shown in the first column correspond to the equivalent
conditions described in "Chapter 4" of the 4600 Series IP Telephone Installation Guide and
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
156 4600 Series IP Telephone LAN Administrator Guide
Cause/Resolution
CAUSE: An attempt to save the current options and Speed
Dial entries on the FTP server has not yet been made or is
in progress.
RESOLUTION: Wait for a message stating that backup
was successful.
CAUSE: Invalid or missing server name.
RESOLUTION: Verify the FTPSRVR address is the file
server to which backup data should be saved. Verify that
the FTPDIR value is the correct directory path for that file
server.
CAUSE: The FTP server has not responded to the attempt
to backup/restore.
RESOLUTION: Try again, verify the FTP server address,
verify the FTP server is online, and/or verify the network
connectivity.
Cause/Resolution
CAUSE: The FTP server has reported that it did not store data.
RESOLUTION: Verify the FTP server setup parameters, as
indicated on the FTP Setup Parameters screen. See "FTP Setup"
in Chapter 8 of the 4630/4630SW IP Telephone User Guide, or
see "Backup/Restore Options" in Chapter 6 of the appropriate
User Guide for the telephone type.
CAUSE: The FTP server has reported that it could not store the
data.
RESOLUTION: Verify administration and available capacity/
filespace on the FTP server.
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