Avaya 4600 Series Administrator's Manual page 152

Troubleshooting Guidelines
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message
During Registration
Bad Router
Connecting...
Extension error
Extension in use
Failed to set phone IP
Address
152 4600 Series IP Telephone LAN Administrator Guide
Cause/Resolution
CAUSE: The telephone cannot find a router based on the
information in the DHCP file for GIPADD.
RESOLUTION: Change administration on DHCP, as
indicated in DHCP in
CAUSE: The telephone and the H.323 call server have
agreed to carry out the Time-to-Service (TTS) feature, and
the user has indicated a need to communicate with the call
server (e.g., by going off-hook or by pressing a feature
button) when the telephone does not have a TCP
connection to the call server. This typically occurs during a
brief interval after completion of registration, or as a result
of a network outage that caused an existing TCP
connection to be lost; the message indicates the telephone
acknowledges the user intent and is attempting to
re-establish the TCP connection.
RESOLUTION: The telephone will automatically attempt
to re-establish the TCP link for an administrable period
(75 seconds is the default), after which the telephone will
attempt to register with the next gatekeeper on its list. If
the network outage continues, appropriate analysis of the
outage should be conducted.
CAUSE: An invalid Avaya Media Server Registration
extension has been entered.
RESOLUTION: Reenter the extension if entered
incorrectly. If appropriate, verify proper extension with
respect to switch administration.
CAUSE: The specified extension is already in use,
according to the Avaya Media Server.
RESOLUTION: You will be told if the telephone using the
same extension is on a call or not. Regardless, you can
proceed to take over the extension or to login using a
different extension. Telephones with large displays, such
as the 4610SW or 4625SW, and Release 2.7 software
provide detailed messages and specially labeled softkeys
to guide you through either alternative. If the telephone
has a two-line display, or does not support Release 2.7,
you can either press the # key twice to take over the
extension and log the other telephone off or you can press
#, then * to enter a different extension.
CAUSE: The 4600 Series Telephone was originally
installed on one switch with Static Addressing, and has
subsequently been installed on another switch with an
active DHCP server assigning dynamic IP Addresses.
RESOLUTION: Reset the telephone.
Chapter 4: Server Administration.
3 of 7