Troubleshooting; Chapter 21 Troubleshooting; Problems Starting Up The Switch; Problems Accessing The Switch - ZyXEL Communications ES-1528 User Manual

C
H A P T E R
This chapter covers potential problems and possible remedies.

21.1 Problems Starting Up the Switch

Table 68 Troubleshooting the Start-Up of Your Switch

PROBLEM
None of the LEDs
turn on when you
turn on the switch.

21.2 Problems Accessing the Switch

Table 69 Troubleshooting Accessing the Switch

PROBLEM
I cannot
access the
web
configurator.

21.2.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
ES-1528 User's Guide

Troubleshooting

CORRECTIVE ACTION
Check the power connection and make sure the power source is turned on.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
CORRECTIVE ACTION
The administrator username is "admin". The default administrator password is
"admin". The username and password are case-sensitive. Make sure that you enter
the correct password and username using the proper casing. If you have changed the
password and have now forgotten it, you will need to reset the switch to its factory
defaults. Press the RESET button on the front panel of the switch for one second and
the switch automatically reloads its default configuration file. The IP address of the
switch reverts to "192.168.1.1".
Your computer's and the switch's IP addresses must be on the same subnet.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
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