Trouble Shooting - Alcatel IP1020P Administrator's Manual

5 Trouble Shooting

I cannot register to the server!
Check your IP address. If you set your WAN port in DHCP mode, please make sure that
your DHCP server is on.
Check your gateway.
Check your DNS server.
Make sure your account information is the same you got from your ISP.
Check whether the SIP server is on.
Check the SIP register port, the default value is 5060.
I can't get an IP address!
Make sure you have plugged the Ethernet cable into the WAN port.
Make sure that the DHCP server is on, and there are available IP addresses in the
server.
Try to set your WAN port to static IP client mode.
During a call, I cannot hear any voice!
Check whether you have muted the conversation or not.
Consult the outbound server and NAT setting details with your ISP.
Have you got a DTMF problem?
Check which kind of DTMF you are using, and whether it is compatible with the server.
Consult the payload value with your ISP.
How to change the time?
Select the time zone or enter the time information manually on the webpage or the
phone.
How to answer incoming calls during an active call?
If a call comes in when you are in a conversation, press the Answer hot key to answer
the call.
57/58
Alcatel IP1020 Administrator Guide ed1.0