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Alcatel IP1020P Administrator's Manual

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Alcatel IP1020P
ADMINISTRATOR'S GUIDE
Alcatel IP1020P is a best-in-class SIP DECT system specially conceived for the business
environment. Features such as a highly intuitive user interface, wide interoperability
with IP PBX and VoIP providers, HD sound, hands free, improved security functions like
encrypted voice and secured provisioning and the possibility to connect up to 6
handsets, perform up to 4 concurrent wideband calls and use 8 different sip accounts
make IP1020P the ideal system for your business.
Please read carefully the administrator guide for a better knowledge of available
functionalities and configuration possibilities you have access to with this terminal and
thus be granted with an entire satisfaction.
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Alcatel IP1020 Administrator Guide
ed1.0

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  Summary of Contents for Alcatel IP1020P

  • Page 1 Alcatel IP1020P ADMINISTRATOR’S GUIDE Alcatel IP1020P is a best-in-class SIP DECT system specially conceived for the business environment. Features such as a highly intuitive user interface, wide interoperability with IP PBX and VoIP providers, HD sound, hands free, improved security functions like...
  • Page 2 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. 2/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 3: Table Of Contents

    3.2.2 Ring Tones ................ - 22 - 3.2.3 Operation Tones ..............- 23 - 3.2.4 Codec Selection ..............- 23 - 3.2.5 General Preferences ............- 24 - Contacts Management .............. - 25 - 3/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 4 Accessing Accepted and Dialed Calls list........ - 46 - 4.3.4 Redial List ................. - 46 - 4.3.5 Call list entries management ..........- 46 - During an Active Call ..............- 47 - 4.4.1 Mute ................- 47 - 4/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 5 Voicemail ................- 53 - 4.4.8.1 Voicemail settings ................... - 53 - 4.4.8.2 Retrieving your Voicemail messages ............... - 55 - 4.4.9 PCAP Trace Export .............. - 56 - Trouble Shooting ........- 57 - 5/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 6: Getting Started

    1 Getting Started 1.1 Packing List The following components are included in your package: Alcatel IP1020P base station Base power supply unit IP20 handset, battery door and belt clip 2xAA batteries IP20 charging cradle IP20 power supply unit Ethernet cable Quick Start Guide and Connection Sheet 1.2 Assembling your system...
  • Page 7: Configuration And Registration

    The default administrator’s login name and password are admin/0000. Note: Please locate your PC in the same network segment of your Alcatel IP1020P (192.168.1.X as per the example above) to be able to access the web configuration page.
  • Page 8 The base unit attempts to register to the SIP server using the account data provided by automatic or manual initialization. Go to System->SIP Account Management, and select one account among the 8 possible accounts by pressing “Edit”. 8/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 9 Account Name The name showing on the LCD of your handset for this account. Hostname/IP SIP server address provided by your ISP. Address User Name User account information, provided by your VoIP Service Provider 9/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 10: Basic Configuration Using Ip20 Handset Keypad

    “Save” softkey. Please note the system will reboot to make the changes effective. Note: Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. Please contact your network administrator. 10/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 11 You can refer to “Basic configuration via web page” chapter above for parameter details. If you need to make any changes, please use the web interface as explained in previous chapter. 11/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 12: Overview

    2 Overview 2.1 Keypad 12/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 13: Leds

    Flashing blue Sw upgrade 2.3 Icons The table below summarizes the icons Alcatel IP20 displays on its LCD. 2.4 User Interface There are two ways to customize specific options on your phone: using keypad and display on the handset, or through the web user interface (WUI) you can access with an internet browser from your PC.
  • Page 14: Ip20 Handset Menu

    2.4.2 Web User Interface (WUI) Alcatel IP1020P features an embedded web server to help administrators and users configure, manage and use their system in an intuitive and simple manner. The system web server can be accessed with any web browser.
  • Page 15 You can also use a network sniffer to find out your system’s IP address. Note: Please locate your PC in the same network segment of your Alcatel IP1020P (192.168.1.X as per the example above) to be able to access the web configuration page.
  • Page 16: Customizing Your System

    Active: connected to the base with active calls  Out of range: a handset previously connected to the base which is currently not available (powered off, for example)  Not registered: a handset has not been connected to the base yet 16/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 17: Call Routes

    If you are only using one handset and one sip account you can skip it since the system can work with the default settings. You can come back when you expand your system with more accounts or more handsets. 17/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 18: Call Routes Setting

    Default line setting can also be performed using the phone interface. Go to MenuSettingsTelephony. Scroll down to Default line and use right/left arrows to choose among accounts assigned to your handset. Then press Save softkey to store the setting. 18/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 19: Master Handset Setting

    You can do so using the WUI, SystemSIP Account Management 3.1.3 Language The default handset interface language is English. Alcatel IP20 handset also supports Spanish, French, German, Italian, Portuguese, and Dutch. You can change the language using the phone keypad. Note: All languages may not be available for selection.
  • Page 20: Time And Date

    Press Back soft key to return to the previous screen. 3.1.4 Time and Date Time and date are displayed on Alcatel IP20 handset screen. By default the phone will try to obtain them from a preconfigured SNTP server, but you can set them manually if needed.
  • Page 21: Audio Settings

    Press Save softkey to store your settings, and Back to return to previous screen. adjust volume when active call, when either 21/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 22: Ring Tones

    Select which type you want to configure, and use right/left navigator keys to browse through available melodies. You can also adjust volume in this submenu, as explained in the previous Volume section. Press Save to store your settings, or Back to return to the previous screen. 22/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 23: Operation Tones

    Then press Save or Back to store or discard your changes. 3.2.4 Codec Selection Alcatel IP1020 supports the following voice codecs: G722, G711-PCMU, G711-PCMA, G729, G726, ILBC, and ILBC-20. You can change codec configuration via WUI. Available settings allow to enable/disable and set priorities for the codecs, independently for each account.
  • Page 24: General Preferences

    3.2.5 General Preferences Section SystemGeneral Preferences allows you to configure some parameters related with voice management using the Web interface. 24/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 25: Contacts Management

    To set Jitter Buffer Min Delay, Max Delay and Normal Delay parameters. Press Save to store your changes. 3.3 Contacts Management Alcatel IP1020 features a rich and comprehensive contact management scheme including: 10 speed dial keys Private phonebook (100 entries)
  • Page 26: Private And Shared Phonebooks

    To call a Speed Dial entry, just press and hold the key number on which you stored the contact. 3.3.2 Private and Shared Phonebooks Each Alcatel IP20 handset has a built in private directory which can store up to 100 entries. Each Alcatel IP1020 base also has a directory that is shared among all handsets subscribed to this base, and can store up to 300 entries.
  • Page 27 To search a contact via Phone interface: Press Contacts key (Left navigation key) or go to Menu (OK key)Contacts Select Private Phonebook (or Shared Phonebook) Type contact last name’s first letters, and press Search softkey. 27/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 28: Using The Wui To Manage Your Shared Phonebook

    The imported contact lists will be showed in the Shared Phonebook list. Click the Export button to export your contacts. Note: You can export your contact list to get a template you will later use to import. 28/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 29: Network Phonebook

    To search the XML Phonebook from you IP20 handset: Press Contacts key (Left navigation key) or go to Menu (OK key)Contacts Select XML Phonebook Type contact last name’s first letters, and press Search softkey. 29/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 30: Ldap

    Click Save button to store your changes. Note: ask your technical support for more details on how to set your LDAP server parameters. 30/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 31: Black Lists

    Save to store your changes or Back to return to the previous menu. To set Black List using the WUI, go to PhonebookBlack List. Press Add button, enter phone number and account and then click on Save button to confirm. 31/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 32 32/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 33: Basic Call Functions

    4 Basic Call Functions Alcatel IP1020 features a highly intuitive user interface specially conceived for the business environment and allows you to perform 4 concurrent wideband calls using up to 8 different lines (sip accounts) and 6 handsets. In this chapter we will review procedures and configurations related with call related features.
  • Page 34: Line Selection

    Dial softkey to launch the call. 4.1.4 Intercom calls Alcatel IP1020 supports internal calls among different handsets subscribed to the base. To place an internal call, press INT (Down navigation key). The display of your IP20 will list the handsets subscribed to the base.
  • Page 35 To set the anonymous call service via Web interface, you can login either as an administrator, or as the user of a particular handset. Choose System Handset Management. If you logged in as an admin, choose the handset you wish to configure by pressing the Edit button. 35/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 36 Select the account (line) for which you want to set the Anonymous calls options and click on View Details button. Fill in Anonymous section. Then click Save button to save the changes. 36/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 37: Dial Plan

    Dial plans can be used for least cost routing, dialing convenience or to prevent users from calling specific numbers or groups of numbers. Alcatel IP1020 supports various types of elements related to dial plan: replace rules , area code management and forbidden numbers. All of them require admin.
  • Page 38: Area Code

    United States and Canada, the "area code" does not correlate to a particular geographic area. To add the area code via the Web interface: Choose SystemDial PlanArea Code. 38/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 39 Click on Edit button for the account you want to modify. Enter the Code, set the Min Length and the Max Length options, and then click the Save button to confirm your changes. 39/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 40: Forbidden Numbers (Block Out)

    Edit to modify or Delete to erase the record. Once a number is included in the Forbidden Numbers list, it will not be possible to dial out that number. 40/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 41: Incoming Calls

    You can set here also the DND On and DND Off Codes. These codes will be sent to the server each time the user enables or disables the service. In these cases it will be the 41/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 42: Call Forward

    To configure Call Forward via Web interface: Choose SystemHandset Management , select the handset and account for which you wish to make the configuration, and press Save button to store your settings. 42/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 43: Auto Answer

    When Auto Answer is enabled, you can release a call by simply putting the handset back on its charging cradle. A short time is elapsed between the moment you lift the handset off the cradle (or put it back) and call set up (or release) 43/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 44: Call Log

    4.3 Call Log Alcatel IP1020P can store up to 100 calls in its centralized Call Log. There are 4 different lists: Missed Calls All calls Outgoing Calls Accepted Calls They are all accessible using the web interface or the IP20 handset interface.
  • Page 45: Accessing Missed Calls List

    The list of calls stored in the system will be displayed, with the most recent call on top, and all of them marked with the corresponding icon depending on call type. Source and destination numbers as well as time/date are displayed for each call. 45/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 46: Accessing Accepted And Dialed Calls List

    Note: if you dial out a highlighted call list entry by pressing Off hook key, default line will be used. If you wish to choose a different line, please use the long press procedure explained earlier in this chapter. 46/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 47: During An Active Call

    This call feature allows your system to accept additional incoming calls when there is already one active call. Alcatel IP1020 handles this feature on a handset basis, i.e, each user can decide whether his handset will accept a second call while he is in conversation or not, independently of the sip account used for that call.
  • Page 48: Call Waiting Configuration

    Use the navigation keys to select the desired status and press Save softkey to store your changes or Back to return. To enable/disable Call Waiting via Web interface: Choose SystemHandset Management. Select the handset and tick or untick the Call Waiting box. Press Save to store. 48/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 49: Call Hold

    If you choose to make an external call, then select the line to be used for this call and dial the number. Please note you can use your contact list or call logs as well to select 49/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 50: Call Swap

    Call with 980332 is on hold Call with Bill is active Call swap allows you to exchange roles between active and held calls. To swap calls, just press Switch softkey. You will see color scheme change on the screen. 50/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 51: Call Transfer

    Please note these calls can be either external (another number) or internal (another DECT extension via intercom). Once the two calls are set up simply use up/down navigation keys to select Transfer option from the in-call menu and press OK key. 51/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 52: 3-Way Conference

    Make sure that the SIP server you have registered to supports this function. 4.4.7 3-way Conference Alcatel IP1020 is able to establish a three-party conference by mixing locally the audio signals of your two correspondents. To establish a conference using your IP20 handset: During an active call, set up a second call either by initiating it (See Consultation Call chapter) or by answering an incoming call (See Call Waiting chapter).
  • Page 53: Voicemail Settings

    IP20 interface MenuServicesVoicemail. Use the navigation keys to select the line (account) for which you want to perform the setting. Then enter your Voicemail access number and press Save softkey to store your changes. 53/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 54 Go to SystemSip Account Management and set Voicemail access number If needed scroll down in the same page and set Subscribe for MWI and MWI Subscription period. Then press Save button to store your settings. 54/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 55: Retrieving Your Voicemail Messages

    Call soft key. Your Voicemail access number for that line will be dialed out and you will be able to retrieve your messages. You can press button to directly call the voicemail corresponding to your default 55/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 56: Pcap Trace Export

    To export the PCAP Trace via Web Interface: Choose Upgrade->Advanced to enter, select PCAP Trace option, click Start button to begin Wireshark capture, and click Stop to finish capture. Then click Export to download the file to your local computer. 56/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 57: Trouble Shooting

    Select the time zone or enter the time information manually on the webpage or the phone. How to answer incoming calls during an active call? If a call comes in when you are in a conversation, press the Answer hot key to answer the call. 57/58 Alcatel IP1020 Administrator Guide ed1.0...
  • Page 58 ALCATEL, TEMPORIS and ATLINKS are registered trademarks. The Alcatel logo and Alcatel name are trademarks of Alcatel and used under license by ATLINKS. You can download the latest administrator guide from our website: http://www.alcatel-business.com...