Inter-Tel SoftPhone 8601 User Manual: Troubleshooting

Softphone for pocket pc.
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T
ROUBLESHOOTING
The following table lists some possible problems that you may encounter when using
the Model 8601.
Problem
The Model 8601 does not
start.
The status remains "Con-
necting..."
A register error message
is displayed.
The Model 8601 does not
recover from fault condi-
tion
Audio quality is bad.
Audio is choppy.
You cannot answer calls.
A call gets dropped sud-
denly while on a call.
®
Inter-Tel
Model 8601 SoftPhone for Pocket PC User Guide
Probable Cause
The PDA is not getting a signal
from the wireless access point.
The network connection is not
active.
The network settings are not
properly programmed.
The PDA is not responding.
You may not be using a head-
set.
The Pocket PC microphone
picks up background noise and
sends it to the telephone sys-
tem.
The Handsfree On/Off station
flag is not disabled in Inter-Tel's
database programming.
The PDA goes into stand-by
mode and loses its network
connection.
Solution
Move closer to the access point.
Verify that you have access to the
Internet.
Consult your system administrator.
Restart the PDA, as described
below:
1. Select Memory in the Start\Set-
tings\System.
2. Tap the Running Programs
tab.
3. Stop all existing applications,
including the Model 8601, then
tap OK.
4. Press the Reset button. The
PDA should automatically be
rebooted.
If the problem still exists, consult
your system administrator.
Use a headset.
Try using a headset. If the pro-
gram still exists, consult your sys-
tem administrator.
Consult your system administrator.
Disable the stand-by mode on the
PDA.
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