Basic Digital Phone - Inter-Tel Associate Display Phone User Manual

Remote Messaging 46
Requesting a Callback 12
Requesting a Reminder Message 36
Requesting Agent Help 62
Responding to a Waiting Call 15
Responding to Agent Help 62
Retrieving Messages 26
Returning Feature Keys to Default 52
Returning Phone to Default 40
Returning to a Call 16
Reverse Transfer 18
Ring Intercom Always 11
Ring Types 38
S
Saving Last Number Dialed 21
Saving Volume Levels 38
Screening Calls 56
Search Order 45
Searching Directories 57
Secondary Extension Keys 53
Secondary Language 40
Selecting a Message Order 26
Selecting a Ring Tone 38
Sending Calls to Voice Mail 18
Sending Messages 31
Setting Account Codes 55
Setting Preferences 38
Setting Remote Messaging 46
SMDR (Station Message Detail Recording) 55
Speaker 24
Speed Dialing 48
Standard account codes 55
Standard Display Phone 3
Station Speed Dial 48
Switching Keymaps 39
System Administrator 68
System Hold 16
System Speed Dial 49
T
Terminating ACD Agent Calls 65
Timers 12, 65
To Pick Up (Reverse Transfer) a Call 18
Transferring Calls 18
78
U
Undeleting Messages 30
Using
account codes 55
defaults 10, 14, 33, 35
directories 56
do-not-disturb mode 33
feature keys 52
group listen 24
headset 23
message key 25
mute key 24
off-hook voice announce 12
record-a-call 50
reminder messages 35
secondary extension keys 53
speaker and microphone 24
voice mail directory 58
Using Voice Mail Messages 28
V
Viewing Speed-Dial Numbers 49
Voice Mail Directory 58
Voice Mail Messages 28
canceling unheard messages 32
listening to messages 28
sending Messages 31
undeleting Messages 30
Voice Mail Options 41
Volume Levels 38
W
Waiting Calls 15
What the Administrators Can Do for You 68
What You See and Hear 8
Working in Hunt Groups 63
Wrap-Up Timer 65
Z
Zones, Page 51
Eclipse Associate Display and Basic Digital Phone User Guide