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NTI RACKMUX-VS17-T RACKMOUNT LCD MONITOR WITH SUN KEYBOARD AND TRACKBALL MOUSE
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise.
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070 worldwide.
We will be happy to assist in any way we can.
Problem/Message
"OUT OF FREQUENCY"
"POWER SAVER MODE"
"NO SIGNAL"
"AUTO CONFIGURATION"
Keyboard/trackball not
functioning
Front panel USB port is not
working
Keys pressed on the keyboard
do not yield the expected result
LCD is not displaying image
INDEX
accessory, 5
Features and Functions, 2
Fn key, 11, 13
Function key, 11
Keyboard LEDs, 11
Number Pad, 12
numeric keypad, 14
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
Cause
Input signal is outside the supported
range
The input signal is not present. This
message will disappear after 5 seconds.
The input signal is not present
•
immediately after power ON.
(DVI monitors only) monitor is in
•
wrong mode
The LCD monitor is configuring itself for
proper communication with the CPU.
USB cable is not properly connected
USB cable is not properly connected
"Fn" function is locked ON.
Image out of range
•
LCD Auto-Shut OFF button is
•
depressed
LCD is powered OFF
•
Solution
Lower video frequency to be within specified range
Check all cable connections- verify that they are
secure
Check all cable connections- verify that they are
•
secure
If monitor is DVI- input source may be set to "PC"
•
(VGA) mode. Press Up Arrow on monitor to
toggle mode to "Digital" (DVI) input source. (see
also page 7)
No action is necessary.
Check USB cable connection between the RACKMUX
and the computer. Make sure it is connected to a
working USB port at the CPU.
Check USB cable connection between the RACKMUX
and the computer. Make sure it is connected to a
working USB port at the CPU.
Check to see if the Fn LED is illuminated. If so, press
the "Fn" key twice quickly to unlock the function.
Lower the resolution
•
Make sure nothing is resting on the button
•
Turn power to LCD ON
•
Options, 1
OSD control buttons, 7
OSD Menu-DVI, 9
OSD Menu-VGA, 7
Power Key- SUN, 13
specifications, 16
Telco mount, 4
18
If the
http://www.networktechinc.com
MAN083
Rev. 2/25/08
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