Troubleshooting For Kvm Drawer; Index; Warranty Information - NTI RACKMUX Series Installation Manual

NTI RACKMUX-D17HR-N-SUSBHD4 RACKMOUNT DRAWER WITH QUAD SCREEN MULTIVIEWER

TROUBLESHOOTING FOR KVM DRAWER

Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise If the answer
is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
562-7070 and we will be happy to assist in any way we can.
Problem/Message
"OUT OF FREQUENCY"
"POWER SAVER MODE"
"NO SIGNAL"
"AUTO CONFIGURATION"
Keyboard/touchpad not
functioning
LCD is not displaying image

INDEX

accessory USB port, 7
Command Mode, 9
Display functions, 13
Drawer installation, 2
Ethernet, 7

WARRANTY INFORMATION

The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
or please call us directly at (800) 742-8324 (800-RGB-TECH) or (330)
Cause
Input signal is outside the supported
range
The input signal is not present. This
message will disappear after 5 seconds.
The input signal is not present
immediately after power ON.
The LCD monitor is configuring itself for
proper communication with the CPU.

Keyboard is in the incorrect mode

Cables are not properly connected

Image out of range

LCD Auto-Shut OFF button is
depressed

LCD is powered OFF
Solution
Lower or raise video frequency to be within specified
range
Check all cable connections- verify that they are
secure and that video is available
Check all cable connections- verify that they are
secure
No action necessary

Toggle the keyboard mode from PS/2 to USB.
(Press <Ctrl> + <T> keys for 8 seconds)

Check all cable connections between the
RACKMUX and the computer.

Lower the resolution

Make sure nothing is resting on the button

Turn power to LCD ON
features, 8
numeric keypad, 16
OSD Controls, 13
terminal, 7
USB port, 7
20
http://www.networktechinc.com
MAN264 Rev.8/10/18