Troubleshooting; Index; Warranty Information - NTI RACKMUX Series Installation And Operation Manual

NTI RACKMUX-4K17 RACKMOUNT 4K LCD MONITOR WITH KEYBOARD AND MOUSE

TROUBLESHOOTING

Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise.
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070 worldwide. We will be happy to assist in any way we can.
Problem/Message
"OUT OF FREQUENCY"
"POWER SAVER MODE"
"NO SIGNAL"
"AUTO CONFIGURATION"
Keyboard/touchpad and front
panel USB port not functioning
LCD is not displaying image

INDEX

accessory USB port, 7
Display functions, 9
Materials included, 1
numeric keypad, 15

WARRANTY INFORMATION

The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
Cause
Input signal is outside the supported
range
The input signal is not present. This
message will disappear after 5 seconds.
The input signal is not present
immediately after power ON.
The LCD monitor is configuring itself for
proper communication with the CPU.
USB Cable are not properly connected

Image out of range

LCD Auto-Shut OFF button is
depressed

LCD is powered OFF
Solution
Lower video frequency to be within specified range
Check all cable connections- verify that they are
secure
Check all cable connections- verify that they are
secure
No action necessary
Check USB cable connection between the RACKMUX
and the computer. Make sure it is connected to a
working USB port at the CPU.

Lower the resolution

Make sure nothing is resting on the button

Turn power to LCD ON
OSD Controls, 9
Power up sequence, 8
Telco mount, 6
USB port, 7
19
If the
http://www.networktechinc.com
MAN338 Rev. 1/8/20