Troubleshooting; Index; Warranty Information - NTI RACKMUX-V15 Installation And Operation Manual

NTI RACKMUX-V 15/17 RACKMOUNT LCD MONITOR WITH KEYBOARD AND MOUSE

TROUBLESHOOTING

Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise.
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070 worldwide. We will be happy to assist in any way we can.
Problem/Message
"OUT OF FREQUENCY"
"POWER SAVER MODE"
"NO SIGNAL"
"AUTO CONFIGURATION"
Keyboard/touchpad not
functioning
Front panel USB port is not
working
Keys pressed on the keyboard
do not yield the expected result
LCD is not displaying image

INDEX

48VDC power option, 14
accessory USB port, 9
D isplay functions, 15
F unction key, 21
J ava Runtime Environment, 12
kvm on IP password, 10, 12
KVM-on-IP, 10
M aterials included, 1
Number Pad, 22
numeric keypad, 24

WARRANTY INFORMATION

The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
Cause
Input signal is outside the supported
range
The input signal is not present. This
message will disappear after 5 seconds.
The input signal is not present
immediately after power ON.
The LCD monitor is configuring itself for
proper communication with the CPU.
•
Keyboard is in the incorrect mode
•
Cables are not properly connected
USB cable is not properly connected
"Fn" function is locked ON.
•
Image out of range
•
LCD Auto-Shut OFF button is
depressed
•
LCD is powered OFF
Solution
Lower video frequency to be within specified range
Check all cable connections- verify that they are
secure
Check all cable connections- verify that they are
secure
No action necessary
•
Toggle the keyboard mode from PS/2 (default) to
USB.
A. If keyboard works in PS/2 mode and not
USB, USB cable is incorrectly connected.
B. If keyboard works in USB mode and not
PS/2, PS/2 cable is incorrectly installed
•
Check all cable connections between the
RACKMUX and the computer.
Check USB cable connection between the RACKMUX
and the computer. Make sure it is connected to a
working USB port at the CPU.
Check to see if the Fn LED is illuminated. If so, press
the "Fn" key twice quickly to unlock the function.
•
Lower the resolution
•
Make sure nothing is resting on the button
•
Turn power to LCD ON
OSD Controls, 15
OSD Menu-DVI, 17
Power up sequence, 14
R ack mounting, 3
Specifications, 28
T elco mount, 7
U SB port, 9
U SB-PS/2 mode, 25
30
If the
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MAN047 Rev. 6/08/15