Troubleshooting - YOYOMOTION YOYOCam G3 User Manual

Troubleshooting

Problem: YOYOCam cannot register a Master
Possible Causes: YOYOCare has already a registered Master
Possible Solution: Master Reset your YOYOCare and then register again
Problem: Master is not recognized
Possible Cause: The master number was presented to YOYOCam in national format when set up and
now the number is being presented in International format, or vice versa. YOYOCam treats national
and international format numbers as different.
Problem: Service Registration fails
Possible Causes: Temporary network problem
Possible Solution: Make sure your GSM subscription supports GPRS and that you have the right
network specific parameters.
Problem: Cannot receive SMS from YOYOCam
Possible Causes: Subscription can be out of credit, or there is a temporary network problem.
Possible Solution: Make sure your GSM subscription has sufficient credit. Wait for the network to
recover or contact your network service provider for assistance.
Problem: YOYOCam rejects my phone call
Possible Causes: The caller's phone-number is not recognised as the Master or a User.
Possible Solution: Check and make sure you are calling from the correct phone number and that your
phone is sending the number (Calling Line Identification), and your phone number is added to
YOYOCare. Master can check the user list by sending SMS command "UL".
Problem: Cannot receive MMS from YOYOCam
Possible Causes: The MMS service is not activated. The MMS profile has incorrect parameters.
There is a temporary network problem.
Possible Solution: Test the SIM in a regular cell phone to verify the MMS service is activated and that
correct MMS settings are used. Check the MMS settings in YOYOCare by sending the SMS
command #55#. MMS messages take normally longer time to deliver compared to SMS messages.
Problem: SIM Card requires a PIN
Possible Solution: Insert the SIM in to another Mobile Phone and access the Settings to disable the
SIM PIN.
Problem: Cannot dial in and listen
Possible Cause: The number was set up in national format and when the Master or User dials in, the
mobile network presents the number in International format or vice versa. YOYOCam treats national
and international format of the same number as two different numbers.
Possible Solution: Set up User number in national or international format and re-test. Set twice in both
formats.
YOYOCam G3 User Guide v0.2 Page 53