Acd/Ucd Available/Unavailable; Acd Calls In Queue Status Display - Vodavi Station User Manual

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ACD/UCD Available/Unavailable

If you are an ACD/UCD Agent, you can place your station in the
Available mode to receive ACD/UCD calls or in the Unavailable
mode to block ACD/UCD calls from ringing to your station.
If the enhanced mode is enabled in administrative database
programming, agents can specify the reason for their
unavailable status. This enhanced feature is used in
conjunction with the
To make a station available/unavailable (normal mode):
Dial the ACD Available/Unavailable feature code [566] on
the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE
button to toggle between being in an available or
unavailable status.
To make a station available/unavailable (enhanced mode):
1. Make a preprogrammed AVAILABLE/UNAVAILABLE button
by pressing [SPEED] + [SPEED] + dial [566] + dial a unique
identifier code (0-9, #, or * that will be sent to the PC ACD
trace for Discovery ACD
2. Press the preprogrammed AVAILABLE/UNAVAILABLE
button to toggle between being in an available or
unavailable status.

ACD Calls In Queue Status Display

There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method -- From an idle key telephone:
1. Dial [567] on the dial pad,
-or-
Press the preprogrammed flexible button.
Discovery ACD
use).
product.
ACD/UCD