Table Of Contents - Vodavi Station User Manual

Station User Guide
About This User Guide .......................................................... 1
911 Alert...................................................................................... 2
Account Codes ......................................................................... 3
Using Account Codes...................................................... 3
Verified Account Codes.................................................. 3
Account Codes - Traveling COS (Verified) ............... 4
ACD/UCD.................................................................................... 5
ACD Call Factor ................................................................. 5
ACD Call Qualifier............................................................. 5
ACD Help ............................................................................. 6
ACD Member Status........................................................ 8
ACD Overflow Available/Unavailable ....................... 8
ACD Login/Logout........................................................... 9
ACD Supervisor Display ................................................. 10
ACD Supervisor Login/Logout .................................... 11
Supervisor Monitor with Barge-In.............................. 12
ACD/UCD Available/Unavailable................................ 14
ACD Calls In Queue Status Display............................. 14
ACD/UCD Wrapup End................................................... 15
UCD Calls In Queue Display.......................................... 16
UCD Overflow Station Forward................................... 16
Answering Machine Emulation .......................................... 17
Notification Methods ...................................................... 17
Attendant Features................................................................. 19
Attendant Clear Alarm.................................................... 19
Attendant CO Line External (Off-Net) Forward ..... 19
Attendant Custom Message......................................... 20
Attendant Day/Night/Special ...................................... 21
Attendant Directory List Programming ................... 22
Attendant Disable Outgoing CO Line....................... 25
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