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Using Advanced Phone Features
Using the Cisco SPA501G Interactive Voice Response Menu
Using the Cisco SPA501G Interactive Voice Response Menu
STEP 1
STEP 2
Advanced Procedures for Technical Support
STEP 1
STEP 2
Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
The Cisco SPA501G provides an interactive voice response (IVR) menu. You can
enter options and receive information about the phone and its operation.
To access the IVR:
Press the Setup button.
Enter the IVR option by dialing the number number code for the specific option,
then press #. Some typical options that you might use are:
Option Number
110
140
150
Technical support personnel might need to view information about your phone or
phone activities. Follow these procedures if instructed to do so by the technical
support person assisting you.
Status Information and Statistics
To view status information and statistics:
Press the Setup button.
Scroll to Settings and press Select.
Action
The IP address of the phone.
The MAC address (hardware address) of the phone.
The version of the firmware on the phone.
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