Incoming Calls - AT&T Syn248 SB35031 User Manual

Syn248 SB35031 Deskset User's Guide

Incoming Calls

Your Deskset does not receive incoming calls.
Probable Cause
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
Deskset does not ring.
Probable Cause
Your system administrator
has set your Deskset to
ignore incoming calls on
selected lines. If your Deskset
has one or more lines
configured this way, your
Deskset automatically
ignores incoming calls on
those lines.
The ringer volume is too low.
External caller cannot find your extension in the Auto Attendant Directory.
Probable Cause
You have not recorded a
Personal Name.
Your system administrator has
not entered your first and last
name into the Extension list.
The external caller may not
be waiting long enough for
the search.
Deskset does not Auto Answer Intercom calls.
Probable Cause
The Deskset is in DND mode.
Troubleshooting
Corrective Action
Verify that Do Not Disturb is off. Make sure that

is not in the top right corner of the
DND ON
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.
Incoming calls on the line are being forwarded to

a CFNA destination and the Seconds before
Forwarding setting is 0 Seconds.
Corrective Action
None. Your Deskset will not ring for incoming

calls on those lines, but it will display an incoming
call screen. If you see the incoming call screen,
you can answer the call by pressing
the flashing Line key.
Press the VOL+ key to increase ringer volume.

Corrective Action
Record a name at the Deskset. See

Recording" on page
Consult your system administrator.

Tell callers that after spelling the name, they can

press the pound (#) sign to start the search.
Corrective Action
Deactivate DND. On the Idle screen, press

.
DND
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