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Solving Common Computer Problems
Solving Infrared Problems (Available on Select Models Only)
Problem
Cannot transmit data
Infrared port does not work
Possible Cause
There is interference from other
wireless devices.
A physical obstruction is in the way.
One of the devices was moved during
data transmission.
The orientation of the units is
incorrect.
The distance between the devices is
too great.
Direct sunlight, fluorescent light, or
flashing incandescent light is close to
the infrared connection.
There is interference from other
wireless devices.
Solution
Keep remote control devices such as
wireless headphones and other audio
devices away from the infrared
connections.
Do not place objects that will interfere
with a line-of-sight data transmission
between the two devices.
Do not move either device during data
transmission.
Adjust the devices so that they point
directly at each other.
Verify that devices are not more than
1.5 feet (0.5 meters) apart.
Remove the interfering light source(s).
Keep remote control devices such as
wireless headphones and other audio
devices away from the infrared
connections.
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