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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED
HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF
THIS MATERIAL.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior
written consent from Compaq Computer Corporation.
© 2000 Compaq Computer Corporation.
Printed in U.S.A., U.K., Singapore, and Taiwan.
COMPAQ, the Compaq logo, Armada, and ROMPaq Registered in
U.S. Patent and Trademark Office.
Microsoft, Windows, and Windows NT are trademarks or registered
trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks, and SpeedStep is a
trademark of Intel Corporation.
Phoenix is a registered trademark and MultiBoot is a trademark of
Phoenix Technologies Ltd.
Imation and SuperDisk are trademarks of Imation Corporation.
CardWare is a registered trademark of Unicore Software, Inc.
All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Software described herein is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
G
S
& T
ETTING
TARTED
ROUBLESHOOTING
Compaq Armada M700 Series of Personal Computers
First Edition (August 2000)
Part Number 168894-001
Compaq Computer Corporation
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Integrity Group Saved date: 05/24/00 11:59 AM
Pages: 1 Words: 221 Template: c:\template\ref\ref-ntc.dot
Part Number: 168894-001 File name: NOTICE.doc
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Table of Contents
Related Manuals for Compaq Armada 1505DM
Summary of Contents for Compaq Armada 1505DM
- Page 1 Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
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Page 2: Table Of Contents
ONTENTS chapter 1 ETTING P THE OMPUTER chapter 2 AKING A OOK AT THE OMPUTER Pointing Device Components...2-1 Top Components ...2-2 Left Side Components...2-3 Right Side Components...2-4 Front Components ...2-5 Rear Panel Components ...2-6 Bottom Components...2-7 Additional Standard Components ...2-8 chapter 3 INDING NFORMATION... - Page 3 Using Compaq Diagnostics ... 4-6 Displaying System Information... 4-6 Running a Diagnostic Test ... 4-6 chapter 5 ROUBLESHOOTING Quick Solutions Checklist ... 5-2 Solving Audio Problems... 5-3 Solving Battery Problems ... 5-5 Solving CD Drive/DVD-ROM Drive Problems... 5-7 Solving Diskette Drive/SuperDisk LS-120 Drive Problems ... 5-8 Solving Hard Drive Problems...
- Page 4 chapter ETTING P THE 1. Record the Product Key number for your operating system. When you start the computer for the first time, you may be prompted to enter this number. You may also need this number to update or troubleshoot your operating system. To locate your Product Key number—...
- Page 5 2. Place the computer on a flat surface near an electrical outlet. WARNING: This is a Class B digital device, pursuant to Part 15 of the FCC Rules. For more Class B information, refer to the Compaq Portable Product Reference Library CD-ROM included with the computer.
- Page 6 To connect a model with a 3-to-2-prong plug adapter (Japan only)— First, plug the AC Adapter cable into the power connector on the rear panel of the computer 1. Second, plug the power cord into the AC Adapter 2. Third, plug the 3-to-2-prong plug adapter into the power cord 3, then into an electrical outlet 4.
- Page 7 5. Turn on the computer by sliding, then releasing the power switch 1. When power is turned on The power/suspend light 2 turns on. The battery pack in the battery bay begins to charge and the battery light 3 turns on. The battery light Remains on while the battery pack is charging.
- Page 8 6. Read the following, then set up the software as prompted. An operating system available during initial setup is enhanced by Compaq. When the operating system is deleted, the enhancements are also deleted. Once you begin software setup, you must complete the entire process.
- Page 9 WARNING: To reduce the risk of personal injury, electric shock, fire, or damage to the equipment: Disconnect power from the equipment by unplugging the power cord from the electrical outlet. Do not place anything on power cords or cables. Arrange them so that no one may accidentally step on or trip over them.
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Page 10: Aking A
chapter AKING A OOK AT THE Pointing Device Components Pointing Device Components Component COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Pages: 9 Words: 1207 Template: c:\template\ref\ref.dot Part Number: 168894-001 File name: cH02.doc OMPUTER Function Taking a Look at the Computer 2-1... -
Page 11: Top Components
Top Components Top Components Component Function 2-2 Taking a Look at the Computer COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc Continued... -
Page 12: Left Side Components
Top Components Continued Component Function < > Left Side Components Left Side Components Component Description Taking a Look at the Computer 2-3 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc... -
Page 13: Right Side Components
Right Side Components Right Side Components Component Description NOTE: NOTE: 2-4 Taking a Look at the Computer COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc... -
Page 14: Front Components
Front Components Front Components Component Description Taking a Look at the Computer 2-5 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc... -
Page 15: Rear Panel Components
Rear Panel Components Rear Panel Components Description Component NOTE: 2-6 Taking a Look at the Computer COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc... -
Page 16: Bottom Components
Bottom Components Bottom Components Component Description Taking a Look at the Computer 2-7 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc... -
Page 17: Additional Standard Components
Additional Standard Components The components included with the computer vary by geographic region and the computer hardware configuration ordered. The following illustration and table identify the standard components included with most computer models. Some components, such as the hard drive and the primary NOTE: battery pack, ship inside computer bays identified in previous sections and are not included in this illustration. - Page 18 Additional Standard Components Component Function < Taking a Look at the Computer 2-9 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM Part Number: 168894-001 File name: cH02.doc...
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Page 19: Finding Information , Updates , And Help
chapter INDING NFORMATION Using the Compaq Portable Product Reference Library CD-ROM The Compaq Portable Product Reference Library CD-ROM and instructions for using the CD-ROM are included with the computer. The CD-ROM contains: The Reference Guide, a comprehensive guide for using the computer. -
Page 20: Updating Your System
Updating Your System Compaq recommends that you install all software IMPORTANT: updates as they become available. However, if your system is connected to a network, you may need to confer with your Information Services department before updating system ROM. Obtaining Update Information and Software Checking the Compaq Website You can obtain the latest available update information and software from the Compaq website at http://www.compaq.com. -
Page 21: Downloading Software Updates
Downloading Software Updates You can obtain download software updates and installation instructions from the Download page at the Compaq website. In addition, each download includes a Readme.txt file that includes installation instructions and other information. Most software at the Compaq website is packaged in a NOTE: compressed file called a SoftPaq. - Page 22 Installing a System ROM The easiest way to install a system ROM is from a diskette. A system ROM cannot be installed directly from any other NOTE: drive medium, including a SuperDisk LS-120 disk. A system ROM can be installed directly from your hard drive only if you start up the computer and perform the installation in MS-DOS.
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Page 23: Restoring Software
Restoring Software If it ever becomes necessary, you can restore any or all of the software for the operating system and language you selected during initial setup. The software and instructions for restoring it are in the QuickRestore package included with the computer. CAUTION: To prevent file corruption and ensure that the correct drivers install:... -
Page 24: Obtaining Technical Support
Obtaining Technical Support Using the Compaq Support Forum Personal technical support is available from the Compaq Support Forum at the Compaq website. You can either browse the postings as a guest, or register as a user and submit your own questions. -
Page 25: Worldwide Telephone Numbers
Worldwide Telephone Numbers To use the following table—Locate your country. If your location is not listed individually, refer to the “Support for the following countries” section at the end of the table. To view addresses and the latest telephone numbers—Go to the Compaq website at http://www.compaq.com, then select Contact Us!Compaq offices worldwide. - Page 26 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Continued 3-8 Finding Information, Updates, and Help COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
- Page 27 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Continued Finding Information, Updates, and Help 3-9 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
- Page 28 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Continued 3-10 Finding Information, Updates, and Help COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
- Page 29 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Continued Finding Information, Updates, and Help 3-11 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
- Page 30 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Continued 3-12 Finding Information, Updates, and Help COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
- Page 31 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Continued Finding Information, Updates, and Help 3-13 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
- Page 32 Worldwide Telephone Numbers Continued Country Location Code Telephone Number 3-14 Finding Information, Updates, and Help COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc...
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Page 33: Computer Setup And Diagnostics Utilities
chapter OMPUTER ETUP AND IAGNOSTICS TILITIES Selecting Computer Setup or Compaq Diagnostics The computer features two Compaq system management utilities: Computer Setup is a system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. -
Page 34: Using Computer Setup
Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the computer. When the blinking cursor appears upper-right on the screen, press To change the language, press To view navigation information, press To return to the Computer Setup menu, press 2. -
Page 35: Selecting From The Security Menu
Selecting from the Security Menu NOTE: For more information about the security features available on the Security menu, refer to Chapter 6 in the Reference Guide on the CD-ROM. Selecting from the Security Menu Select To Do This Setup password Enter, change, or delete a setup password. -
Page 36: Selecting From The Advanced Menu
Selecting from the Advanced Menu Selecting from the Advanced Menu Select To Do This Language (or press Change the Computer Setup language. Boot Options Enable/disable Device Options 4-4 Computer Setup and Diagnostics Utilities COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:02 PM Part Number: 168894-001 File name: cH04.doc QuickBoot, which starts the computer... - Page 37 Selecting from the Advanced Menu Select To Do This Device Options (continued) Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.) Specify how the computer recognizes multiple, identical docking bases that are identically equipped.
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Page 38: Using Compaq Diagnostics
Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components appears on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. - Page 39 4. Select a test type: Quick Test runs a quick, general test on each device in a selected category. Complete Test performs maximum testing on each device in a selected category. Custom Test performs maximum testing on a selected device. To run all tests for your selected device, select the Check All button.
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Page 40: Troubleshooting
chapter ROUBLESHOOTING Problems that occur while using the computer may originate with the computer, the operating system, a software application, or an optional docking base or external device: For problems that may not originate with the computer, refer to your operating system, docking base, software application, or external device documentation. -
Page 41: Quick Solutions Checklist
Quick Solutions Checklist To reset a locked system, press and hold the suspend button NOTE: while sliding the power switch. Is adequate power available to the computer? If the computer is connected to an electrical outlet Are all power connections, including the power cord and any adapters required by your configuration, secure? Is the electrical outlet providing a standard... -
Page 42: Solving Audio Problems
Solving Audio Problems Problem Possible Cause Internal speaker Volume may be turned does not produce off or set too low. sound when an external audio source is connected to the stereo line-in jack. Line input may not be connected properly. Headphones or speakers are connected to the stereo speaker/... - Page 43 Solving Audio Problems Continued Problem Possible Cause No sound from Volume or mixing headphones. controls set incorrectly. Sound source not selected. The headphones are connected to the wrong jack. Volume too low Volume or mixing or too loud. controls set incorrectly. 5-4 Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM...
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Page 44: Solving Battery Problems
Solving Battery Problems Problem Possible Cause Computer is Battery pack charge is beeping and low. battery light is blinking. Computer Volume turned down battery light too low. blinks to indicate low battery condition, but computer does not beep. Battery pack will Battery pack was not charge. - Page 45 Solving Battery Problems Problem Possible Cause Battery charge Battery is exposed to does not last higher temperatures. very long. Battery is exposed to extremely cold temperatures. Battery conservation is disabled or set to drain. An external device is draining the battery. Battery gauge may be inaccurate and require recalibration.
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Page 46: Solving Cd Drive/Dvd-Rom Drive Problems
Solving CD Drive/DVD-ROM Drive Problems Problem Possible Cause Drive cannot Disc is not properly read a disc. seated in the drive. Disc is loaded in the loading tray upside down. Disc has a scratch on its surface. CD drive or Drive is not connected DVD-ROM drive properly. -
Page 47: Solving Diskette Drive/Superdisk Ls-120 Drive Problems
Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Drive cannot Diskette is not formatted. write to a diskette. Diskette is write- protected. Writing to the wrong drive. Not enough space is left on the diskette. Drive is disabled. Disable diskette write ability is turned on. -
Page 48: Solving Hard Drive Problems
Solving Hard Drive Problems Problem Possible Cause Accessing Hard drive entered low information on power state due to the hard drive timeout and is now is much slower exiting from it. than usual. Hard drive is fragmented/not optimized or has errors Hard drive does Hard drive is not seated not work. -
Page 49: Solving Infrared Problems
Solving Infrared Problems Problem Possible Cause Cannot The appropriate software communicate is not running on both with another computers. computer. The other computer does not have an IrDA- compliant infrared port. Your Compaq computer uses the IrDA communications protocol. The pathway between the infrared ports is obstructed, one port is more than 30 degrees... - Page 50 Solving Infrared Problems Continued Problem Possible Cause Cannot transmit Direct sunlight, data. fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. There is a physical obstruction in the way. One of the units was moved during data transmission.
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Page 51: Solving Keyboard/Numeric Keypad Problems
Solving Keyboard/Numeric Keypad Problems Problem Possible Cause Screen is blank A screen timeout has and keyboard is been initiated. working. QuickLock/QuickBlank has been initiated. LCD has been disabled. Embedded Num Lock function is numeric keypad not turned on. keyboard is disabled. - Page 52 Solving Modem Problems Continued Problem Possible Cause Modem not Modem is not set up responding. correctly in system BIOS. Modem does Telephone number is not not dial entered correctly in the correctly. modem’s dialing software. Characters are There is noise in the garbled/transfer telephone line.
- Page 53 Solving Modem Problems Problem Possible Cause No dial tone. Phone service is not connected to the telephone wall jack. The modem is not responding to commands from the computer keyboard. 5-14 Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM Part Number: 168894-001 Continued Solution...
- Page 54 Solving Modem Problems Continued Problem Possible Cause Modem does Line conditions in your not connect at area or in the area you highest speed. are calling may not support the highest connect speeds. Another device on your telephone line may be causing interference.
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Page 55: Solving Pc Card Problems
Solving PC Card Problems Problem Possible Causes Computer does PC Card is not inserted not beep when properly. a PC Card is inserted. Speakers are turned off or volume is turned down. PC Card or card driver is not PCMCIA compliant. Computer The computer beeps beeps only once... - Page 56 Solving PC Card Problems Continued Problem Possible Cause Storage PC SRAM and flash memory Card does not PC Cards require the work. memory card driver to be loaded. You are trying to access the storage PC Card using the wrong drive letter.
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Page 57: Solving Power Problems
Solving Power Problems Problem Possible Cause Computer will Battery is discharged and not turn on. computer is not connected to a power source. Battery is discharged and cables to the external power source are unplugged. Computer Computer initiated turned off Hibernation because of a while it was left critical low battery... -
Page 58: Solving Display Problems
Solving Display Problems Problem Possible Cause Computer is in direct Characters on light. computer display are dim. The brightness control is not set properly. You may have a screen saver or screen blanking utility installed. Screen timeout was initiated. System initiated Suspend after a user-defined timeout expired. -
Page 59: Solving Usb Problems
Solving USB Problems Problem Possible Cause External device The operating system connected to a limits external devices USB connector connected by USB to two does not work. tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. -
Page 60: Index
NDEX AC Adapter, 1-2, 2-6, 2-9 AC power connector, 1-2, 2-6 acoustic vent, 2-4 adapter AC, 1-2, 2-9 country-specific modem, 2-9 three-to-2-prong plug, 1-3, 2-9 Y-, (optional) for keyboard/mouse connector, 2-6 addresses, obtaining, for Compaq service providers, 3-6 Aircraft Power Adapter (optional), 2-6 airflow vent, 2-3, 2-4 AltaVista website, 2-2 applications. - Page 61 Support Forum, 3-6 updating the system from, 3-2 worldwide telephone numbers and addresses, 3-6 components, standard, included with computer, 2-8 composite video-out jack, 2-3 Computer Setup Advanced menu, described, 4-4 changing language of, 4-2 displaying version of, 3-6 File menu, described, 4-2 navigating in, 4-2 Security menu, described, 4-3 using, vs.
- Page 62 hard drive primary, 2-5 problems, 5-9 shipped inside hard drive bay, 2-8 hard drive bay, 2-5 hard drive light, 2-2 headphones, headset, external, 2-5 help. See Compaq customer support Hibernation, 2-2 Info Messenger, 3-2 infrared port, 2-6 problems, 5-10 installing initial setup software, 1-5 operating system, 1-5 SoftPaq, 3-3...
- Page 63 MultiBay location of, 2-4 notch, 2-7 using weight saver in, 2-9 MultiBay battery pack replacing with weight saver, 2-9 MultiBay drive light, 2-2 MyArmada button, 2-2 navigation, 2-1, 4-2 network cable, 2-4, 2-9 network connector (RJ-45 jack), 2-4 num lock light, 2-2 number, Product Key, 1-1 numeric keypad, embedded, 2-2, 5-12 operating system...
- Page 64 security passwords, 5-1 processor serial number, 4-5 security cable lock, 2-3 security cable slot, 2-3 serial connector, 2-6 serial number, 2-7, 3-6 of computer, 2-7 of docking base, 4-5 of processor, 4-5 setting up the computer, 1-1 Setup, Computer. See Computer Setup shipping box contents, 2-8 sleep button (Windows 98), 2-3 slot(s)
- Page 65 VCR, 2-3 vent acoustic, 2-4 airflow, 2-3, 2-4 version numbers. See system information video capture card, 2-3 video card in expansion base, 4-4 video-out jack, composite, 2-3 web page, personal, 2-2 weight saver, 2-9 Windows application key, 2-3 worldwide telephone numbers, 3-7 I-6 Index COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:10 PM...