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9-4
Service and Support
3. Double-click the Compaq Diagnostics
4. Select the Test tab. The Test tab has the following main regions: Type
of Test, Test Mode, an Information Window, and a Component List
(under the Type of Test box). The Component List resembles Windows
Explorer: Click the + to open a component folder, then click on the
component to get information about it. The information window may
show further tests that can be performed on certain components. You
can request any or all of these subtests.
5. Choose the type of test: Quick, Complete, or Custom. In Custom, you
will need to check the boxes in the Component List for each test you
want.
6. Select Interactive Mode or Unattended Mode.
In Interactive Mode, the diagnostic software will prompt you for input during
tests that require it. Some tests require interaction and will display errors or halt
testing if selected in conjunction with Unattended Mode.
7. Click the Begin Test button at the bottom of the window. The Test
Status displays showing the progress and results of each test.
When the tests are complete, the progress bar in the Status window will be
green if the test was successful and red if the test failed. The lower part of this
tab gives details of the tests that have been completed.
8. If errors are found, click the Error tab for information that is more
detailed and recommended actions. By following the recommended
actions, you may be able to solve some problems yourself.
9. Click Print or Save. This saves the error information in case you need
to contact your Compaq authorized dealer, reseller, or service provider
for assistance.
The Log tab lists all the tests and also gives information about the number of
times each test was run, the time taken for the test, and the number of errors
detected.
You can select Quick or Complete as a start point for a custom test. If you choose audio or
visual tests, stay with the computer for the interactive test portions.
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