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Chapter 9
Service and Support
Your Compaq computer has many tools to make computing easier. If you have
a computer problem, review the Troubleshooting section for suggestions on
how to fix the problem. Next, review the tools in this section to find answers.
Finally, look in the Compaq Warranty Statement (included with your computer)
to find your local Compaq Service telephone number or call toll free
1-877-456-7878.
Prosignia Support
The following sections explain the tools available to support your computer.
Compaq Business Support Center
Compaq understands that growing businesses may not have the use of an
in-house help desk but may have the need for 24-hour support. With the
introduction of the Prosignia Brand, Compaq has developed the Business
Support Center to meet the needs of small and medium business customers.
Compaq's toll-free technical support hotline, staffed by highly skilled
personnel, is available to customers 24 hours a day, 7 days a week, including
holidays. This hardware support is available for product setup, installation,
configuration, and troubleshooting of Compaq Prosignia hardware products.
For assistance, call toll free 1-877-456-7878.
CarePAQ Prepackaged Services
CarePAQs are prepackaged, value-priced services for business-critical
computing environments. They are well-integrated and supported by Compaq to
provide customers with a single point of contact for service and support of their
SMB computing environments without the expense of maintaining an in-house
technical staff. This broad range of quality services is designed for easy
purchase and administration. Offers range from products to improve your
personal productivity to services that minimize hardware downtime in business
critical environments.
9-1
User's Guide
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