HP ProLiant DL100 Series User Manual page 5

Hardware problems ................................................................................................................................... 68
Power problems ............................................................................................................................... 68
Unknown problem ............................................................................................................................ 70
General hardware problems ............................................................................................................. 71
Internal system problems ................................................................................................................... 72
System open circuits and short circuits ................................................................................................ 79
External device problems .................................................................................................................. 80
Software tools and solutions ........................................................................................................................ 85
Introduction to software problems ...................................................................................................... 85
Firmware maintenance ..................................................................................................................... 88
Contacting HP ........................................................................................................................................... 90
Contacting HP technical support or an authorized reseller .................................................................... 90
Server information you need .............................................................................................................. 90
Operating system information you need ............................................................................................. 91
Battery ....................................................................................................................................... 93
Regulatory compliance notices ..................................................................................................... 94
Regulatory compliance identification numbers ............................................................................................... 94
Federal Communications Commission notice ................................................................................................. 94
FCC rating label .............................................................................................................................. 94
Class A equipment ........................................................................................................................... 94
Class B equipment ............................................................................................................................ 94
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 95
Modifications ............................................................................................................................................. 95
Cables ...................................................................................................................................................... 95
Canadian notice (Avis Canadien) ................................................................................................................ 96
European Union regulatory notice ................................................................................................................ 96
Disposal of waste equipment by users in private households in the European Union .......................................... 96
Japanese notice ......................................................................................................................................... 97
BSMI notice ............................................................................................................................................... 97
Korean notice ............................................................................................................................................ 98
Laser compliance ....................................................................................................................................... 98
Battery replacement notice .......................................................................................................................... 98
Taiwan battery recycling notice ................................................................................................................... 99
Power cord statement for Japan ................................................................................................................... 99
Acoustics statement for Germany (Geräuschemission) .................................................................................... 99
Electrostatic discharge ............................................................................................................... 100
Preventing electrostatic discharge .............................................................................................................. 100
Grounding methods to prevent electrostatic discharge .................................................................................. 100
Technical support ...................................................................................................................... 101
HP contact information .............................................................................................................................. 101
Before you contact HP .............................................................................................................................. 101
Customer Self Repair ................................................................................................................................ 101
Acronyms and abbreviations ...................................................................................................... 109
Index ....................................................................................................................................... 113