KVH Industries TracPhone V7-IP User Manual page 7

TracPhone V7-IP User's Guide
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8 Troubleshooting
Initial Steps for Any Problem ...........................................................93
Troubleshooting a Voice Problem ....................................................95
Troubleshooting a Data Problem......................................................97
Error Messages................................................................................99
Status Information .........................................................................103
Status Information on the Web Interface..............................103
Status Information on the ICM Front Panel LCD ...................109
LED Indicators................................................................................113
System Logs ..................................................................................115
Operational Log ....................................................................115
Event Log..............................................................................116
Equipment ID Numbers ..................................................................117
Software Versions..........................................................................118
Technical Support..........................................................................119
Remote Diagnostics..............................................................120
9 Maintenance
Preventive Maintenance ................................................................123
Software Updates ..........................................................................124
Using the ICM to Update Software........................................125
Using Your Computer to Update Software............................126
Using an iPhone/iPod touch to Update Software..................127
Using a USB Flash Drive to Update Software .......................128
Modem Configuration Updates ......................................................129
Manually Updating the Modem Configuration Files..............130
Corrective Maintenance.................................................................134
Gyro Calibration .............................................................................135
Hardware Restart...........................................................................137