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Hughes Thuraya IP+ User Manual
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Hughes Thuraya IP+ User Manual

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Light, Speed. Everywhere.
User Guide

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Summary of Contents for Hughes Thuraya IP+

  • Page 1 Light, Speed. Everywhere. User Guide...
  • Page 2 PROPRIETARY NOTICE All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
  • Page 3 AFETY NFORMATION For your safety and protection, read this entire user guide before you attempt to use the Thuraya IP+ satellite modem. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards.
  • Page 4 Avoid placing your Thuraya IP+ close to cigarettes, open flames, or any source of heat. Changes or modifications to Thuraya IP+ not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Use a soft damp cloth only to clean your Thuraya IP+.
  • Page 5 Thuraya IP+, fire, electric shock or injury. AC Mains power adapter (Hughes P/N 3500411) is for indoor use only. It has an indoor operating temperature range of -25º C to +55º C and provides an output voltage of 19 VDC.
  • Page 6 The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a satellite modem should seek the advice of their cardiologist. As a pacemaker user we suggest you follow these guidelines: ...
  • Page 7  Consult the dealer or an experienced radio/TV technician for help Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Manufacturer Contact: Hughes Network Systems 1171 Exploration Lane Germantown, MD 20876 +1 (301) 428-5500 www.hughes.com...
  • Page 9 NTRODUCTION Your Thuraya IP+ is a satellite modem that provides portable, high-speed data communications via satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444 kbps, just as if you were sitting at your office desk.
  • Page 10 Software Installation and Configuration Your PC must support an Ethernet or Wireless LAN interface to operate with the Thuraya IP+. Note: You must verify that the proxy server settings in your browser are disabled. For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled “Use a proxy server for your LAN”.
  • Page 11 2: P OWER ONNECTION AND ATTERY HARGING 1. The Thuraya IP+ will charge the battery automatically when the power is connected. 2. Plug in the power cable and charge the battery for at least 3 hours. 3: O GPS U BTAIN NITIAL SING...
  • Page 12 5: P OINTING TO ATELLITE 1. Thuraya IP+ is controlled through a Web browser interface (wMMI). To activate the wMMI, open the browser on your laptop. Enter Error! Hyperlink reference not valid. in the browser URL address field. URL address field Note: You may want to store this as a browser bookmark.
  • Page 13 elevation angle correctly set, place the Thuraya IP+ on a flat surface with the antenna facing in the direction of the satellite as determined in step 3. 5. You can optimize the receive signal strength by observing the signal strength display on the Thuraya IP+ while slowly rotating the Thuraya IP+ a few degrees clockwise and counter clockwise.
  • Page 14 UICK EFERENCE This section serves as a reference guide, identifying the key operational aspects of using the Thuraya IP+ system and the Controls and Indicators on Thuraya IP+ and their functions. Global Positioning System Operation The Thuraya IP+ contains an integrated GPS receiver that is used to provide location information.
  • Page 15 Integrated Man Machine Interface (iMMI) The Thuraya IP+ has an iMMI, which allows you to control the operational features of the terminal without the need of a PC or a browser. The iMMI includes buttons labelled with defining icons, an LCD, and an audible pointing aid integrated into the Thuraya IP+ itself.
  • Page 16 TATUS ISPLAY The upper level of the LCD displays status messages and menu items. Status messages are summarized in the table below. Display Description Powering off Displayed while Thuraya IP+ is powering down Fault {code} A hardware fault exists, preventing operation (see troubleshooting section for code explanations) Too hot A temporary thermal shutdown is about to occur...
  • Page 17 ELECTION With the unit in the default status display, press the Menu button.  The Change Rate menu option is then displayed. Press the Modify button. You are then brought to the first value in  the series of QoS settings. Change Rate Comment Menu...
  • Page 18 When you have found the value you want, press the Menu button.  This action selects the new rate. Once you select the rate, you are transitioned to the RX set of values unless you selected “Standard” in which case you will exit rate selection. Navigation through and selection of the RX values is the same as ...
  • Page 19 ISPLAY CONS Battery Icon The battery icon displays the estimated life of the battery while under battery power. The battery icon also displays the charging state while under external power. Power Icon The power icon displays the state of the external power input. On if external power is connected.
  • Page 20 Globe Icon The globe icon displays the state of IP connection over the satellite. Off if no PDP context exists (no data traffic possible).  On if a PDP context exists (ready for data traffic).  Web Man Machine Interface (wMMI) Screens The Thuraya IP+ can be accessed through a standard Web browser interface.
  • Page 21 This feature is not tied into the actual billing rece Receive rate: Provides the requested and actual receive channel data system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found “sinc rate.
  • Page 22 Apply button. Thuraya IP+ settings to their original, just out-of-the-box state. This does system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found not change the security code or SIM parameters.
  • Page 23 This feature is not tied into the actual billing estimates only. This feature is not tied into the actual billing 3500799-0 system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found system.
  • Page 24 This feature is not tied into the actual billing Multimedia control: Allows you to enable or disable Automatic stem. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found Repeat-reQuest (ARQ) over the satellite. Typically, ARQ–an error control etween data usage figures and your actual bill.
  • Page 25 “sin Optional external antennas, active, passive, and GPS, can be hooked system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are f up to the Thuraya IP+ for convenience and higher performance. See between data usage figures and your actual bill.
  • Page 26 This feature is not tied into the actual billing estimates only. This feature is not tied into the actual billing system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found between data usage figures and your actual bill.
  • Page 27 Note: Generally your service provider has already performed this configuration step for you. Whenever you modify the addresses on the Network Settings screen, you must press Save and exit the wMMI, reboot your computer, and power the Thuraya IP+ off and then back on so that the new settings can take effect.
  • Page 28 Static DNS host: If this button is selected, the modem uses the DNS address you enter in the DNS address field. You should check this box and enter an IP address only if directed to do so by your service provider. DMZ host: If you wish to route incoming network originated IP traffic to a specific connected device, enter that device’s IP address in this parameter.
  • Page 29 traffic to be routed to a specific device’s IP address, based upon the global port number on which the traffic was received. If Enabled, you will be able to associate specific TCP/UDP ports with specific IP addresses and local port numbers. All incoming IP traffic (TCP, UDP or Both) with a configured port number will be routed to the corresponding local IP address.
  • Page 30 (per session) and “cumulative” (lifetime) data usage SIM PIN disable/enable: If Enabled, a prompt requests you to enter the system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found ounts. To reset the data counters of a session, simply select the Reset To reset the data counters of a session, simply select the Reset SIM PIN each time you power up the modem.
  • Page 31 This feature is not tied into the actual billing estimates only. This feature is not tied into the actual billing system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found...
  • Page 32 The data usage figures provided on the screen are WLAN SSID: The WLAN network ID (SSID) can be entered as desired. system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found estimates only. This feature is not tied into the actual billing estimates only.
  • Page 33 This feature is not tied into the actual billing terminals), WPA or WPA2. system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found WEP key to Use: Under WEP64, select the active key–Key1 through Key between data usage figures and your actual bill.
  • Page 34 This feature is not tied into the actual billing up when external DC is applied. system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found Buffering: When buffering is enabled the Thuraya IP+ can store more data between data usage figures and your actual bill.
  • Page 35 LCD backlight configuration: LCD backlighting can be On (15 seconds), Off, or Auto (off after 15 seconds of inactivity unless external DC present). Streaming Alert: When enabled and a Streaming connection is active, the Thuraya IP+ warns the user if the connection becomes inactive. An active connection has both transmit and receive traffic.
  • Page 36 This feature is not tied into the actual billing the pointing direction. Note that obtaining the highest signal strength system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found possible will ensure that you have an optimum connection to the between data usage figures and your actual bill.
  • Page 37 This feature is not tied into the actual billing prompted to enter Remote Access password to log in. For security system. Hughes assumes no liability if differences are found system. Hughes assumes no liability if differences are found reasons you should use the Logout button on the wMMI when you have between data usage figures and your actual bill.
  • Page 38 If you forget the remote access password simply enter a new one  to overwrite the old one. Note: Remote Access uses satellite data that will be billed to the account on the user terminal. Also, Remote Access data shares the channel with any other traffic being sent and received by the Thuraya IP+.
  • Page 39 PGRADING HURAYA Should a Thuraya IP+ Modem software upgrade become available, you can complete the upgrade process yourself. The software can be downloaded directly from the Internet using any available access method, including Thuraya IP+. PGRADING OFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below: 1.
  • Page 40 ROUBLESHOOTING Some general hardware and software problems you may encounter in the installation and operation of Thuraya IP+ along with the possible source of these problems and how to correct them. System fault codes and descriptions reported to you by Thuraya IP+ on the wMMI screens, along with their possible causes and solutions.
  • Page 41 Problem Possible Cause Action For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled “Use a proxy server for your LAN.” You may need to recheck this box upon returning to your other Internet connection.
  • Page 42 Problem Possible Cause Action not place your hand or another object over the main antenna radome. Determining GPS Wait for 5 minutes. Switch the position can take modem off and on again. up to 5 minutes. The modem is The antenna switch is automatic, if configured to use you have connected a GPS an external GPS...
  • Page 43 Problem Possible Cause Action correctly changed, the PC must be configured. rebooted. The browser may For Firefox, go to Advanced not be correctly Preferences and select “Direct configured. connection to the Internet.” For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN.’...
  • Page 44 Status Codes Number and Cause Solution Description 1 SIM card is not Absence or SIM card may not be present. installed. Power-down, incorrect Remove the battery and verify install SIM card installation of the that the SIM card is present. properly, and try SIM card.
  • Page 45 Number and Cause Solution Description attempts with an invalid PIN. 4 SIM card has been You replaced a The SIM card must be replaced improperly changed SIM card with when the unit is turned off. during an active another after the Make sure the unit is turned off session.
  • Page 46 Number and Cause Solution Description connect to the network. 9 You have no Network Contact your service provider subscription; service is connection to receive authorized service. not allowed. Ensure failure because Your service provider should you are using a valid you are not check the subscription entries in Thuraya SIM.
  • Page 47 Number and Cause Solution Description not supported. Please failure because The service provider should contact the service the service option check the subscription entries in provider. is not supported. the home location registry. 16 Network connection Network Contact your service provider failure;...
  • Page 48 Number and Cause Solution Description 22 Network connection Network Power-down Thuraya IP+ and failure; no response connection try again. If the problem from network. failure due to continues, contact your service Power- down and try lack of a provider. again. response from the network.
  • Page 49 Number and Cause Solution Description the interface cable between terminal equipment and mobile terminal is not plugged in properly. 29 Your requested QoS Current network Try a different QoS setting, or try parameters could not resources cannot again later. be met by the support the QoS network.
  • Page 50 Number and Cause Solution Description initiated detach from network. 103 Network Network If the problem continues, connection failure; connection contact your service provider. PLMN is not allowed. failure due to Reacquiring PLMN not connection... allowed. 104 Network Network If the problem continues in connection failure;...
  • Page 51 Number and Cause Solution Description 109 Network service is Network service If the problem continues, not available; packet not available. contact your service provider. data services not presently available in this network. 110 Network service is Network service If the problem continues, not presently not available contact your service provider.
  • Page 52 Number and Cause Solution Description Reacquiring connection. 116 Network Network If the problem continues, connection failure; connection contact your service provider. insufficient resources. failure due to Network may be down. Reacquiring insufficient connection. resources. 117 Network Network If the problem continues, connection failure;...
  • Page 53 Number and Cause Solution Description Rejected by GGSN. failure due to correctly set on the Login Please re-enter user rejection by the Settings screen. If they are ID/password and try GGSN. correct and the problem again. continues, contact your SP. 123 Network Network Modify the QoS settings and try...
  • Page 54 Number and Cause Solution Description Please obtain new GPS after network superseding the old fix. The fix in an open area connection modem should reconnect away from procedure. shortly. obstructions. Please If the problem continues and a contact SP if problem new connection cannot be persists.
  • Page 55 LOSSARY APN: Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers (ISPs). If use of multiple ISPs is required in your network, on Thuraya IP+ wMMI Network Settings screen you can enable APN and enter the value supplied by your service provider.
  • Page 56 satellite signal strength for your network connection. Pointing is required during modem setup or if the modem has been moved from its previous location. Once you have obtained the best antenna position, you can enter Normal Operational Mode and be ready to perform standard activities.
  • Page 57 PECIFICATION Physical Characteristics Weight 1.4 kg (terminal and battery) Size 216mm x 216mm x 45mm Packet Data Services Streaming IP 384 kbps Standard IP 444 kbps Environmental Using external supply: -25° C to +55° Operating Temperature Using battery: 0° C to +50° C Including battery: -20°...
  • Page 58 – B PPLICATION ATTERY AFETY AFETY NFORMATION Replace battery with 3500800-0007 or 3500800-0008 battery only. Use of another battery may present a risk of fire or explosion. The battery used in this device may present a risk of fire or chemical burn if mistreated.
  • Page 59 EU D ECLARATION OF OMPLIANCE Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev C...
  • Page 60 NDEX address ..12, 19, 20, 39, 47, 48 PIN ....4, 8, 22, 23, 33, 36, 48 Administrative Access ....23 pointing ... 5, 6, 7, 8, 10, 14, 17, 26, antenna ..ii, iv, v, 4, 5, 10, 13, 17, 28, 34 26, 28, 33, 34, 47, 48 Power button ....