Chapter 5: Technical Support - Elo TouchSystems 2401LM Touchmonitor User Manual

Chapter 5: Technical Support

If you are experiencing trouble with your Touchmonitor, refer to the following suggestions. If the
problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem
The Touchmonitor does not respond when
turning on the system.
Monitor display is dim
Monitor display is blank.
Monitor displays an "Out Of Range"
message
Touch functionality doesn't work
Technical Assistance
Visit www.elotouch.com/products
Visit www.elotouch.com/go/websupport
Visit www.elotouch.com/go/contactsupport
See this user manual's last page for worldwide technical support phone numbers.
© 2013 Elo Touch Solutions, Inc. All rights reserved.
Check that the AC power cable is properly
connected.
Verify the AC power source is functioning.
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen
to see if the image reappears.
Adjust your computer's resolution/timing mode to be
within the allowable timing ranges specified for your
Touchmonitor (see website for specifications)
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
for technical specifications for this device
for online self-help.
for technical support.
Suggested Troubleshooting
SW200127 Rev A
User Manual 2401LM
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