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Elo TouchSystems 2799L User Manual
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Elo TouchSystems 2799L User Manual

Open frame touchscreen
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USER MANUAL
Elo Touch Solutions
2799L 27-inch Open Frame Touchscreen

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Summary of Contents for Elo TouchSystems 2799L

  • Page 1 USER MANUAL Elo Touch Solutions 2799L 27-inch Open Frame Touchscreen...
  • Page 2 Copyright © 2021 Elo Touch Solutions, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Table of Contents Section 1: Introduction ............................................. 4 Section 2: Installation ............................................... 4 Section 3: Mounting ..............................................7 Section 4: Operation ..............................................9 Section 5: Technical Support ..........................................14 Section 6: Safety & Maintenance ........................................... 16 Section 7: Regulatory Information .......................................... 17 Section 8: Warranty Information ..........................................

  • Page 4: Section 1: Introduction

    Section 1: Introduction Product Description This 27-inch ET2799L touchscreen display combines Elo’s latest developments in touch technology and display design with the reliability for use in full environments. It is designed to meet EN62368-1 Part 22 when properly mounted. This 27-inch ET2799 touchscreen display incorporates a Full HD 1920x1080 resolution, 24-bit color, 1500nit brightness, active matrix thin-film-transistor LCD panel to provide high quality display performance.

  • Page 5: Section 2: Installation

    Section 2: Installation Unpacking the Touchscreen Display Open the carton and verify that the following items are present: • VGA cable (screw-lock type) • 27-inch Open Frame Touchscreen • USB cable (screw-lock type) • Quick Install Guide • Flush Mount Brackets w/Screws •...
  • Page 6 Connector Panel & Interfaces Touchscreen Display Connections 1. Connect the HDMI, DP, or VGA video cables between the monitor’s HDMI, DP, or VGA input connector and your HDMI/DP/VGA video source. Tighten the video cable’s screws to prevent accidental disconnection when using the HDMI or VGA connector. 2.
  • Page 7 Installing the Touch Technology Software Drivers When using USB touch, no additional drivers are required for your projected-capacitive touchscreen display with Windows 7 and 10 or later operating systems, because it uses Windows HID drivers. If you want to use RS232 touch, follow the below steps to install the Elo touch driver. To download the latest touch drivers: 1.

  • Page 8: Section 3: Mounting

    Section 3: Mounting Flush Mount Flush-mount Bracket Installation Notes: See dimensional drawing for the exact details of the recommended enclosure panel opening dimensions. 1. Place the 27-inch 2799 touchscreen display into your enclosure panel opening. 2. Attach flush mounting brackets (all four sides) with M4-5mm bracket screws (included) to secure the touchscreen onto the enclosure panel.
  • Page 9 Rear VESA Mount A six-hole mounting pattern for M4(10mm) screws is provided on the rear of the monitor for 200x100 in multiple VESA mounting positions. The VESA FDMI- compliant counting is coded: VESA MIS-E. Please ensure 2” clearance behind the touch screen display. User Manual: ET2799L Touchscreen UM600526 Rev B, page 8 of 31...

  • Page 10: Section 4: Operation

    Section 4: Operation Power The touchscreen display ships in the ON state. To turn the touchscreen display on or off, attach the OSD remote via the RJ45 connector and press the touchscreen display power button on the OSD remote once. The power status LED on the OSD remote functions according to the following table.
  • Page 11 Projected Capacitive Touch Technology When connected to Windows 7, and 10 or later computers, the touchscreen display can report 10 simultaneous touches. When connected to Windows XP computers, the touchscreen display reports single touch. No additional drivers are required for this technology to work with Windows 7, and 10 or later, it uses Windows HID drivers. Please refer to Chapter 2, Section “Installing the Touch Technology Software Drivers”...
  • Page 12 On-Screen Display (OSD) Four OSD buttons are located on a wired control box. These can be used to adjust various display parameters. The buttons and their functionality are: Button Function when OSD is not displayed Function when OSD is displayed Menu Display OSD Main menu Return to previous OSD menu...
  • Page 13 Using the OSD buttons controls an on-screen graphical user interface which displays on top of your input video, allowing intuitive adjustment of the following display parameters: Parameter Available Adjustment Brightness/Light sensor Increase/decrease monitor brightness. Default: Light sensor on, if the light sensor is disable, default brightness is set to 100% Contrast Increase/decrease monitor contrast.
  • Page 14 Select the display’s color temperature. The available color temperatures are 9300K, 7500K, 6500K, 5500K, Color Enhance, and User Preset. If the User Preset option is selected, the user can change the color temperature by changing individual R, G, and B gains on a scale from 0 to 100. Default: Color User Preset with R, G, and B all set to 100.
  • Page 15 Parameter Available Adjustment Adjust the horizontal location of the OSD menus on the display. Default: centered. OSD H-Position Adjust the vertical location of the OSD menus on the display. OSD V-Position Default: centered. Adjust how long a period of OSD button inactivity the touchscreen display will wait before closing the OSD. OSD Timeout The adjustable range is between 5 and 60 seconds.
  • Page 16 efault: Symmetric Manage power schedule and system clock/daylight saving. Real Time Clock Default: GMT time User Manual: ET2799L Touchscreen UM600526 Rev B, page 15 of 31...
  • Page 17 All touchscreen display adjustments made through the OSD are automatically memorized as soon as they are entered. This feature saves you from having to reset your choices every time the touchscreen display is unplugged or powered off and on. If there is a power failure, the touchscreen display settings will not default to the factory specifications.
  • Page 18 Mounting Guidelines When choosing a mounting location and orientation, consider the following guidelines. The ambient light sensor may not function properly if the portrait orientation is upside-down, a focused light source is close to the sensor window, or the sensor window is blocked.

  • Page 19: Section 5: Technical Support

    Section 5: Technical Support If you are experiencing trouble with your touchscreen display, refer to the following suggestions. If the problem persists, please contact your local dealer, or contact Elo Customer Service. Worldwide technical support phone numbers are available on the last page of this use manual.
  • Page 20 Can’t wake on touch Check to see if the OSD touch on sleep function is disabled Check that there are no loose cable connections Only have two touches Check to see if the OSD touch through function is on Confirm that you are using RS232 touch or USB touch Fans do not work Check there are no loose cable connections between fans and the unit.
  • Page 21 Image Sticking What is Image Sticking? What Causes Image Sticking? Image persistence, image burn-in, and image sticking are terms used to describe LCD image retention. LCD image retention occurs when a fixed pattern is displayed over a prolonged period of time. The fixed pattern causes a parasitic capacitance to build up within the LCD component, which prevents the liquid crystal molecules from returning to their normal relaxed state.

  • Page 22: Section 6: Safety & Maintenance

    Section 6: Safety & Maintenance Safety • To avoid risk of electric shock, follow all safety notices and do not disassemble the touchscreen display. They are not user-serviceable. • The slots located on the back of the touchscreen display case are for ventilation. Do not block or insert anything inside the ventilation slots. •...

  • Page 23: Section 7: Regulatory Information

    Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Section 7: Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
  • Page 24 This device complies with Part 15C of FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Notice to Users in Canada: This equipment complies with the Class B limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada.
  • Page 25 General Information to all Users: This equipment generates, uses and can radiate radio frequency energy. If not installed and used according to this manual the equipment may cause interference with radio and television communications. There is, however, no guarantee that interference will not occur in any particular installation due to site-specific factors.
  • Page 26 Explanation of Markings 1. In accordance with the SJ/T11364-2014 requirement, the electronic information products are marked with the following pollution control logo. The Environment-Friendly Use Period for this product is 10 years. The product will not leak or mutate under normal operating conditions listed below, so that the use of this electronic information product will not result in any severe environmental pollution, any bodily injury, or damage to any assets.
  • Page 27 Monitor Specifications Electrical Ratings Input 12V-24V DC, 3A- 6A Operating Conditions Temperature -20 °C - 60 °C Humidity 10% - 90% (non-condensing) Altitude 0 to 3,048m Storage Conditions -30 °C – 80 °C Temperature Humidity 10% - 95% ((38.7 Deg maximum wet bulb temperature, non-condensing) Altitude 0 to 12,192m User Manual: ET2799L Touchscreen...
  • Page 28 24 June 2021 FCC Declaration of Conformity Per FCC 47 CFR FCC Part15 subpart B Section 2.1077(a) In accordance with FCC Rules and Regulations Model Number: ET2799L Series Equipment Category: Information Technology and Telecommunications Equipment Equipment Class: Commercial and Light Industrial Product Name: Touch Monitor Manufacturer:...

  • Page 29: Section 8: Warranty Information

    Section 8: Warranty Information Except as otherwise stated herein, or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchscreen display and their components is three years. Seller makes no warranty regarding the model life of components.
  • Page 30 Notes User Manual: ET2799L Touchscreen UM600526 Rev B, page 24 of 31...
  • Page 31 www.elotouch.com Visit our website for the latest • Product Information • Specifications • Upcoming Events • Press Releases • Software Drivers • Touchmonitor Newsletter To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. Americas Europe (EMEA) Asia-Pacific...