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Section 5: Technical Support
If you are experiencing trouble with your touchscreen display, refer to the following suggestions.
If the problem persists, please contact your local dealer, or contact Elo Customer Service. Worldwide technical support phone numbers are available on the last page
of this use manual.
Solutions to Common Problems
Problem
The touchscreen display does not respond
when turning on the system
Monitor display is dim
Monitor display is blank
Monitor displays an "Out of Range" message
Monitor display image looks strange
Touch functionality doesn't work
The OSD buttons or power button
Suggested Troubleshooting
Check that the DC power adaptor is properly connected Verify the DC power adaptor is functioning
Use the OSD to increase the brightness. Use the OSD to increase the contrast.
Check if Light sensor is on and adjusting for the ambient lighting conditions.
Check if the display is overheating and running in Thermal Protection Mode..
If the Power Status LED is blinking, the monitor may be in SLEEP mode Press any key / move the mouse / touch the
touchscreen to see if the image reappears Check that the signal source device is turned on
Check that there are no loose cable connections
Adjust your computer's resolution/timing mode to be within the allowable timing ranges
specified for your touchscreen display (see website for specifications)
Adjust your computer's resolution/timing mode to be within the allowable timing ranges
specified for your touchscreen display (see website for specifications)
Use the Auto Adjust function in the OSD
Check if color setting is "User Preset"
Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the latest Elo drivers
Check if Touch Interface is set up correctly
does not respond when pressed
User Manual: ET1099L Touchscreen
UM600770 Rev A, page 18 of 30
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