ESI IVX X-Class User Manual page 50

ESI Feature Phone operation
Call forwarding/no-answer
Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer.
One special form of call forwarding your phone can do is called call forwarding/no-answer. As the
term implies, it's a forwarding that occurs only after a call to your extension goes unanswered; so,
essentially, this gives you a chance to answer the phone in case you're there and wish to take the call,
but automatically forwards as programmed if you're either away from your phone or just choose not to
take the call. You can set your phone to call-forward/no-answer to an extension or mailbox. For you to
set this, either the extension must have an assigned call-forward/no-answer key assigned or you can
dial 5 6 7 followed by the destination number.
When you set call forwarding/no-answer:
•
Outside calls coming into the extension will ring there for a predetermined time and then be
forwarded to a designated extension or mailbox.
•
If the call isn't answered within a predetermined time, the caller will be routed to the original
extension's voice mailbox.
•
If the extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.
•
If the extension is busy — i.e., off-hook on another call — and not in DND mode, call forwarding/no-
answer will not be followed; instead, call waiting will be initiated (if allowed) and if the call is not
answered, will follow the fixed call forward setting (normally your voice mailbox).
To set or cancel call forwarding/no-answer:
1. Dial 5 6 7.
2. Enter the extension or mailbox to which you are forwarding.
3. Press # to confirm.
4. Press a scroll key (
5. Press # to confirm.
Call forwarding/off-premises
1
You may also be able to call-forward to an outside number. This is called call forwarding/off-premises.
When this is set, outside calls that are directed to your extension will be forwarded to the outside
number. If the call isn't answered
To set:
1. Press CFWD (or dial 5 6 5).
2. Enter the number (including the line group access code, such as "9") to which you're forwarding.
3. Press # to confirm.
Example: To call forward to 214 555-4141, press CFWD (or dial 5 6 5) and dial 9 2 1 4 5 5 5 4 1 4 1 # .
To cancel:
1. Press the CFWD key (or dial 5 6 5)
2. Press to cancel.
1
Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller
for more information.
2
You must press 1 to answer the forwarded call (just as with off-premises "reach-me"; see page D.3).
E.10
or ) to select either ENABLE or DISABLE for call forwarding/no-answer.
2
in time, the caller will be routed to the extension's voice mailbox.
User's Guide