ESI IVX X-Class User Manual page 4

ACD agent operation .................................................................................................................................................I.1
Programming the agent log-on/off key ........................................................................................................................................................I.1
Wrap mode ....................................................................................................................................................................................................I.2
LED indicator..................................................................................................................................................................................................I.2
Display indications .........................................................................................................................................................................................I.3
While logged on: no DND, monitor mode, call forward, or programming................................................................................................I.4
Call waiting .....................................................................................................................................................................................................I.4
ACD administrator key ..................................................................................................................................................................................I.5
Analog stations .........................................................................................................................................................J.1
Caller ID.........................................................................................................................................................................................................J.1
Placing calls ..................................................................................................................................................................................................J.1
Transferring calls ..........................................................................................................................................................................................J.2
Conference calling........................................................................................................................................................................................J.2
Call forwarding ..............................................................................................................................................................................................J.3
Call waiting ....................................................................................................................................................................................................J.3
Call hold.........................................................................................................................................................................................................J.3
Paging............................................................................................................................................................................................................J.4
Call pick-up....................................................................................................................................................................................................J.4
Voice mail operation from an analog station ..............................................................................................................................................J.4
Analog station programming........................................................................................................................................................................J.7
Index