Vertical Wave User Manual page 216

SYMPTOM
Why do held calls sometimes
disconnect from my SIP or SIP
Softphone?
Wave 4.0
If a call between a SIP phone and SIP softphone (or between two
softphones) is placed on hold for longer than 30 seconds, it may
automatically time out and disconnect.
This behavior may occur because of the default Call Inactivity
setting on the eyeBeam SIP softphone. To change this behavior,
change the value of the Call Inactivity setting from Enabled (the
default) to Disabled. For more information about how to change
this setting, refer to eyeBeam v1.5 user manual (provided by the
softphone manufacturer).
Wave Phone User Guide
Troubleshooting
SOLUTION
June 2013
-
B 3