Vertical Wave User Manual page 78

Mobile Extension
Hear Queue Statistics
Sign In or Out of Queue *56 + queue extension # #Contact Center agents: Signs you in or out of the
Monitor Call
Coach Call
Join Call
Block Caller ID
Conference
Night Answer - Enable
Night Answer - Disable *86
Log Incident
Softhold
(Accept Call Waiting)
Wave 4.0
Feature
*55
*57 + extension
*58 + extension
*59 + extension
*67 + extension or
number to dial
*71
*85
**
*#
Press
Contact Center agents: Plays current statistics for a
queue.
specified queue.
Lets you listen in on an active call. Neither the user
nor the other parties in the call can hear you.
Lets you coach a user on an active call. The user can
hear you, but the other parties in the call cannot.
Lets you join another user's call as a full participant.
All parties can hear you.
Keeps your caller ID information private for the
next call.
Adds the party to a conference.
Redirects all inbound calls to the Wave system to a
predefined destination.
Turns off night answer mode.
Logs a time stamp in the Wave system trace logs
that may be useful when troubleshooting a problem.
Places the active call on hold and connects you to
the incoming call.
Note: If you put a call on hold when you are using a
mobile extension and then hang up your phone, the
party on hold will be dropped. This behavior is
different than when you hang up with a party on
hold while using a regular Wave phone (an internal
station)—in that case, the party on hold remains on
hold until you retrieve the call or the call rings back
your phone.
Wave Phone User Guide
Using Wave Phone Features
Description
June 2013
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3 48