HP PROLIANT ML330 G6 User Manual
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HP PROLIANT ML330 G6 User Manual

Hewlett-packard server user manual
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HP ProLiant ML330 G6 Server

User Guide

Part Number 534305-002
March 2010 (Second Edition)

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Summary of Contents for HP PROLIANT ML330 G6

  • Page 1: User Guide

    HP ProLiant ML330 G6 Server User Guide Part Number 534305-002 March 2010 (Second Edition)
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Power up the server ... 20 Power down the server ... 20 Open or remove the tower bezel ... 20 Extend the server from the rack ... 21 Remove the access panel ... 21 Install the access panel ... 22 Remove the air baffle ...
  • Page 4 SmartStart software ... 84 HP ROM-Based Setup Utility ... 85 Option ROM Configuration for Arrays... 87 HP ProLiant Essentials Rapid Deployment Pack ... 88 Re-entering the server serial number and product ID ... 88 Management tools... 88 Automatic Server Recovery ... 88 ROMPaq utility ...
  • Page 5 HP Insight Diagnostics survey functionality ... 92 Integrated Management Log ... 92 Array Diagnostic Utility ... 92 HP Insight Server Migration software for ProLiant ... 92 Remote support and analysis tools ... 93 HP Insight Remote Support software ... 93 Keeping the system current ...
  • Page 6 Environmental specifications ... 120 Mechanical specifications ... 120 Power supply specifications ... 121 Technical support ... 123 Before you contact HP ... 123 HP contact information ... 123 Customer Self Repair ... 123 Acronyms and abbreviations ... 131 Index ... 134...

  • Page 7: Component Identification

    Component identification Front panel components Item Description Optical drive USB connectors (2) Standard hard drive bays (4) Expansion hard drive bays (4) Media bays (2) Component identification 7...

  • Page 8: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description System health LED NIC 1 link/activity LED NIC 2 link/activity LED Drive activity LED Power On/Stand by button and system power LED Status Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "System board LEDs (on page 13)."...

  • Page 9: Rear Panel Components

    Rear panel components Item Description Dedicated iLO 2 management port (optional) Serial connector 10/100/1000 NIC 2 connector 10/100/1000 NIC 1 connector/shared iLO 2 management port Mouse connector Power supply 1 Power supply blank Slot 1 PCI-X* Slot 2 PCI-X* Slot 3 PCIe1 x8 (1) Slot 4 PCIe2 x16 (16, 8, 4, 2, 1) Slot 5 PCIe2 x8 (4, 2, 1) Slot 6 PCIe2 x8 (4, 2, 1)

  • Page 10: Rear Panel Leds And Buttons

    *Slots 1 and 2 are available only when an optional PCI-X extender board is installed. Rear panel LEDs and buttons Item Description UID button/LED NIC/iLO 2 activity NIC/iLO 2 link Status Blue = Activated Flashing = System is being managed remotely. Off = Deactivated Green or flashing green = Activity exists.

  • Page 11: System Board Components

    System board components For this server, some system board slots and connectors are reserved. Item Description Hard drive backplane connectors (2) Internal USB connector Redundant power supply connector Front panel connector Reserved SATA connectors 1-4 (hard drive) Hard drive LED connector...

  • Page 12: System Maintenance Switch

    Processor socket 1 (populated) Battery Reserved Power connector Front USB connector * The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6. System maintenance switch Position Default * "On" activates the function.

  • Page 13: Nmi Functionality

    • Short the NMI jumper pins • Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). System board LEDs Item LED description Processor failure Fan 6 failure...

  • Page 14: System Leds And Internal Health Led Combinations

    Combinations of illuminated system LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 15: Dimm Slots

    One or more of the following conditions may exist: • There is no AC power. • The power supply has failed. There is a power supply mismatch at POST. This server does not support mixing RDIMMs and UDIMMs. Attempting to mix Component identification 15...
  • Page 16 = 8-bit Memory speed 10600 = 1333-MHz 8500 = 1066-MHz DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Component identification 16...

  • Page 17: Sas And Sata Device Numbers

    SAS and SATA device numbers • Standard configuration • Optional configuration with hard drive expansion cage Component identification 17...

  • Page 18: Hot-Plug Sata Or Sas Hard Drive Leds

    Hot-plug SATA or SAS hard drive LEDs Item LED description Fault/UID status Online/Activity status The online/activity status LED will not illuminate if using SATA drives connected to the embedded storage device. In this configuration, SATA hard drive activity can be identified using the hard drive activity LED on the system front panel.

  • Page 19: Fan Locations

    Fan locations • Standard fan configuration • Redundant fan configuration Component identification 19...

  • Page 20: Operations

    The system is now without power. Open or remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the front panel components. The bezel should remain closed during normal server operations. CAUTION: To avoid injury, HP recommends that only authorized technicians keep the bezel key.

  • Page 21: Extend The Server From The Rack

    WARNING: release latches and sliding the server into the rack. The sliding rails could pinch your fingers. After performing the installation or maintenance procedure, slide the server back into the rack: Press the server rail-release latches and slide the server fully into rack.

  • Page 22: Install The Access Panel

    Install the access panel Place the access panel on top of the server, allowing it to extend past the rear of the server approximately 1.5 cm (0.5 in). Slide the access panel forward until it clicks into place, and close the access panel latch.

  • Page 23: Remove The Media Bay Blank

    Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Remove the air baffle (on page 22). Press and hold the release button. Remove the partition.

  • Page 24: Remove A Bezel Blank

    Power down the server (on page 20). Do one of the following: Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Place the tower server on its side.

  • Page 25: Install The Processor Board

    Power down the server (on page 20). Do one of the following: Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Place the tower server on its side.
  • Page 26 Using a T-15 Torx screwdriver, remove the seven screws on the system board. Save the screws. Using the wrench provided in the kit, install the seven mezzanine base stand-offs. Install the metal plate on the mezzanine base stand-offs. Operations 26...
  • Page 27 Using the wrench from the kit, install the mezzanine support stand-offs. Install the processor board. Using the screws removed from the system board, secure the processor board. Operations 27...

  • Page 28: Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 29: Temperature Requirements

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 30: Power Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 31: Identifying The Server Shipping Carton Contents

    35)." Setting up a tower server Follow the steps in this section to set up a tower model server. If you are going to install the server into a rack, refer to the rack installation Connect peripheral devices to the server.

  • Page 32: Installing A Server In A Rack

    Installing a server in a rack The procedure to install the tray in the rack is similar to the procedures to install a server in a rack. For more information, see the 2U Quick Deploy Rail System Installation Instructions that shipped in the rail kit.
  • Page 33 Attach the straps to the tray. Place the server on the tray, and then secure the server to the tray. CAUTION: To prevent damage to equipment, do not place the monitor on a rack-mounted server. The rack enabling kit supports only the server.

  • Page 34: Installing The Operating System

    This process may require you to obtain additional drivers from the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).

  • Page 35: Hardware Options Installation

    Improper grounding can cause electrostatic discharge. Processor option The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.
  • Page 36 To install the component: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 20).
  • Page 37 Remove the processor socket protective cover. Be sure the processor remains inside the processor installation tool. IMPORTANT: If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Hardware options installation 37...
  • Page 38 Align the processor installation tool with the socket and install the processor. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 38...
  • Page 39 Close the processor socket retaining bracket and the processor retaining latch. Remove the heatsink protective cover. Install the heatsink. Hardware options installation 39...

  • Page 40: Memory Options

    BIOS initialization. The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the information applies to that type only.

  • Page 41: Memory Subsystem Architecture

    PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.

  • Page 42: Rdimm Maximum Memory Configurations

    DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility (on page 85)." For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8-GB RDIMMs.

  • Page 43: General Dimm Slot Population Guidelines

    The remaining ranks are available for OS and application use. If correctable memory errors occur at a rate higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and automatically switches over to the online spare rank.

  • Page 44: Advanced Ecc Population Guidelines

    Populated slots Rank (per channel) Single- or dual-rank Quad-rank Single- or dual-rank Single- or dual-rank Advanced ECC population guidelines For Advanced ECC mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 43). • DIMMs may be installed individually.

  • Page 45: Mirrored Memory Population Guidelines

    Next: D and E Last: G and H Do not populate slots C, F, or I. • UDIMM First: A and B Last: D and E Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for Lockstep memory support lockstep memory"...

  • Page 46: Online Spare Population Guidelines

    First: A and B Next: D and E Last: G and H Do not populate slots C, F, or I. • UDIMM First: A and B Last: D and E Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support mirrored memory"...

  • Page 47: Installing Dimms

    CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up. Power down the server (on page 20). Do one of the following: Open or remove the tower bezel, as needed Extend the server from the rack (on page 21).

  • Page 48: Redundant Hot-Plug Power Supply Option

    Power up the server (on page 20). After installing DIMMs, configure the AMP mode in RBSU Redundant hot-plug power supply option The server supports a second hot-plug power supply to provide redundant power to the system if the primary power supply fails. WARNING: Do not disable the power cord grounding plug.

  • Page 49: Power Supply Configuration

    CAUTION: Always install either a hot-plug power supply or a power supply blank into each bay to maintain proper airflow and cooling in the server. Improper airflow can lead to thermal damage. Power supply configuration CAUTION: All power supplies installed in the server must have the same output power capacity to operate in redundant mode.

  • Page 50: Redundant Fan Assembly Option

    Connect the power cord to the power supply. Using the retaining clip shipped with the server, secure the power cord to the power supply handle. Securing the cord will ensure enough slack. Connect the power cord to the AC power source.
  • Page 51 Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Remove the air baffle (on page 22). Remove the fan from fan bay 1.5. Install the removed fan in fan bay 2.

  • Page 52: Sas Or Sata Hard Drive Option

    Power up the server (on page 20). SAS or SATA hard drive option CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, hard drives, or blanks installed. To install the component: Remove the hard drive blank.

  • Page 53: Expansion Hard Drive Cage Option (Hot-Plug)

    Power down the server (on page 20). Do one of the following: Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Remove the air baffle (on page 22).
  • Page 54 Using a T-15 Torx screwdriver, remove the hard drive cage blank. Install the expansion hard drive cage. Connect the following cables to the expansion hard drive cage. SATA controller cable Hard drive data cable An available power cable Hardware options installation 54...

  • Page 55: Expansion Hard Drive Cage Option (Non-Hot-Plug)

    ("System board components" on page 11). CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Install any hard drives or blanks Install the air baffle.
  • Page 56 Using a T-15 Torx screwdriver, remove the hard drive cage blank. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Using four of the surplus T-15 screws located on the non-hot-plug hard drive expansion cage, install the non-hot-plug hard drives.

  • Page 57: Removable Media Devices

    Be sure to thread the cables through the rear of the non-hot-plug expansion cage into the server. Connect the cables to the SATA connectors 1-4 on the system board page 11). Install the air baffle. Install the access panel (on page 22).

  • Page 58: Identifying Guide Screws

    When installing drives in the removable media bay, guide screws must be installed so that the drives align correctly in the drive cage. HP has provided extra guide screws, located behind the side access panel. Depending on the option, use 5.25 M3 metric screws or HD 6-32 shipping screws. The metric screws supplied by HP are black.
  • Page 59 Install the guide screws on the optical drive. Install the optical drive. Connect the power cable to the rear of the drive. Connect the optical drive cable to the rear of the optical drive and to the SATA connector on the system board.

  • Page 60: Usb Tape Drive Option

    USB tape drive option For clarity, the following illustrations include option cabling only. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To install the component: Power down the server (on page 20).

  • Page 61: Full-Height Tape Drive Option

    Install the access panel (on page 22). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server (on page 20). Full-height tape drive option For clarity, the following illustrations include option cabling only.
  • Page 62 Power down the server (on page 20). Do one of the following: Unlock and remove the bezel Extend the server from the rack (on page 21). Remove the access panel (on page 21). Remove the applicable media bay blanks For correct cabling, install the full-height tape drive in the top two slots.

  • Page 63: Expansion Board Options

    Slide the server back into the rack. Power up the server (on page 20). Expansion board options The server supports PCI Express and PCI-X expansion boards. Slot 1 is located on the optional PCI-X extender board ("PCI-X extender board Slot...

  • Page 64: Installing Expansion Boards

    PCI slots have either an expansion slot cover or an expansion board installed. Installing expansion boards To prevent damage to the server or expansion boards, power down the server CAUTION: and remove all AC power cords before removing or installing the expansion boards.

  • Page 65: Pci-X Extender Board Option

    Extend the server from the rack (on page 21). Remove the access panel (on page 21). Remove the expansion slot cover Install the expansion board, and then press firmly to seat the board in the connector. Close the slot cover retainer.
  • Page 66 Remove the protective film from the PCI-X expansion cage bracket. Disconnect the power cable from the extender board. Using a T-10 Torx screwdriver, remove the six screws securing the extender board, and then remove the extender board from the PCI-X expansion cage bracket. Remove fan 3.
  • Page 67 Connect the power extender cables, provided in the option kit, to the power cables in the server. For clarity, the following illustration includes cabling only. Install the riser board in expansion slot 5. Connect the mini-SAS data cable to the extender board and to the riser board.

  • Page 68: Storage Controller Option

    CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
  • Page 69 The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack.

  • Page 70: Fbwc Module And Capacitor Pack Option

    Install the access panel (on page 22). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server (on page 20). FBWC module and capacitor pack option...
  • Page 71 Power down the server (on page 20). CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up.

  • Page 72: Sas Controller Option

    Power down the server (on page 20). Do one of the following: Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Remove the expansion slot cover Install the SAS controller Disconnect the SATA cable from the hard drive backplane and from the system board.

  • Page 73: Dedicated Ilo 2 Port Module Option

    Do one of the following: Open or remove the tower bezel, as needed Extend the server from the rack (on page 21). Remove the access panel (on page 21). Using a Phillips screwdriver, remove the dedicated iLO 2 connector module blank.

  • Page 74: Hp Trusted Platform Module Option

    Enabling the Trusted Platform Module (on page 77). Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) Utility" on page 85). For more information about RBSU, see the HP website (http://www.hp.com/support/smartstart/documentation). TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®...

  • Page 75: Installing The Trusted Platform Module Board

    Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.

  • Page 76: Retaining The Recovery Key/Password

    Install the access panel (on page 22). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server (on page 20). Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™...

  • Page 77: Enabling The Trusted Platform Module

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 78: Cabling

    Cabling Non-hot-plug SATA hard drive cabling Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4) Hard drive bay (hard drives 5-8) Cabling 78...

  • Page 79: Non-Hot-Plug Sata/Sas Hard Drive Cabling

    Non-hot-plug SATA/SAS hard drive cabling Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4) Hot-plug SATA/SAS hard drive cabling Item Description Media bay 11 Media bay 10 Cabling 79...

  • Page 80: Non-Hot-Plug Hard Drive Single Power Cabling

    Item Description Media bay 9 Hard drive bay (hard drives 1-4) Non-hot-plug hard drive single power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11...

  • Page 81: Hot-Plug Hard Drive Single Power Cabling

    Hot-plug hard drive single power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11 Media bay 10 Hard drive bay (hard drives 1-4) Power supply 4-pin power connector (P14) 4-pin power connector (P2)

  • Page 82: Non-Hot-Plug Hard Drive Redundant Power Cabling

    Non-hot-plug hard drive redundant power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4) Hard drive bay (hard drives 5-8) Power supply...

  • Page 83: Hot-Plug Hard Drive Redundant Power Cabling

    Hot-plug hard drive redundant power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4) Hard drive bay (hard drives 5-8) Power supply...

  • Page 84: Configuration And Utilities

    Enabling access to the Array Configuration Utility and Erase Utility (on page 89) SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart software, see the HP Insight Foundation suite for ProLiant or the HP website (http://www.hp.com/go/foundation).

  • Page 85: Hp Rom-Based Setup Utility

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...

  • Page 86: Boot Options

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

  • Page 87: Option Rom Configuration For Arrays

    Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring lockstep memory To configure Lockstep memory: Install the required DIMMs Access RBSU by pressing the F9 key during power-up when the prompt is displayed.

  • Page 88: Hp Proliant Essentials Rapid Deployment Pack

    It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

  • Page 89: Rompaq Utility

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 90: Storageworks Library And Tape Tools

    HP and third-party devices. IMPORTANT: processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). Management Agents Management Agents provide the information to enable fault, performance, and configuration management.

  • Page 91: Usb Support

    HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 92: Hp Insight Diagnostics Survey Functionality

    For more information, see the Management CD in the HP Insight Foundation suite for ProLiant. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.

  • Page 93: Remote Support And Analysis Tools

    HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.

  • Page 94: Proliant Support Packs

    To download the tool and for more information, see the HP website (http://www.hp.com/support). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

  • Page 95: Care Pack

    Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Configuration and utilities 95...

  • Page 96: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem- specific flowcharts to help you navigate complex troubleshooting processes.

  • Page 97: Symbols On Equipment

    To reduce the risk of personal injury or damage to the equipment, To reduce the risk of injury from electric shock, remove all power Only authorized technicians trained by HP should attempt to repair this To reduce the risk of personal injury or damage to the equipment, be sure that:...

  • Page 98: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 91) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 99: Prepare The Server For Diagnosis

    To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.

  • Page 100: Service Notifications

    Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 100)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...

  • Page 101: General Diagnosis Flowchart

    Item Refer to "Symptom information (on page 98)" "Loose connections (on page 99)" "Service notifications (on page 100)" The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support). Troubleshooting 101...
  • Page 102 Item Refer to "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 103: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 103...
  • Page 104 Faulty internal component Item Refer to "Component identification (on page 7)" "HP Insight Diagnostics (on page 91)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Loose connections (on page 99)"...
  • Page 105 Troubleshooting 105...

  • Page 106: Post Problems Flowchart

    Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

  • Page 107: Os Boot Problems Flowchart

    Item Refer to OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system Troubleshooting 107...
  • Page 108 Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 91)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...

  • Page 109: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 90) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 109...
  • Page 110 Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • "HP contact information (on page 123)" "HP Insight Diagnostics (on page 91)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...

  • Page 111: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: information in the server documentation before removing, replacing, reseating, or modifying system components.

  • Page 112: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.

  • Page 113: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 114: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 115: Canadian Notice (Avis Canadien)

    *Notified body number (used only if applicable—refer to the product label) Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany The official EU CE declaration of conformity for this device can be found on the HP website (http://www.hp.com/go/certificates). Disposal of waste equipment by users in private...

  • Page 116: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 117: Korean Notice

    Do not operate controls, make adjustments, or perform procedures to the laser device • other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. • The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.

  • Page 118: Taiwan Battery Recycling Notice

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 119: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 120: Specifications

    Specifications Environmental specifications Specification Temperature Operating Non-operating Maximum rate of temperature change Operating Non-operating Relative humidity (noncondensing)*** Operating Non-operating Maximum wet bulb temperature (non-condensing) Operating Non-operating Altitude Operating Non-operating Maximum rate of altitude change Operating Non-operating All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.

  • Page 121: Power Supply Specifications

    Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 750 W Power Supply Specification Input requirements Rated input voltage Rated input frequency Rated input current Rated input power...
  • Page 122 Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Specifications 122...

  • Page 123: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 124 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 125 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 126 Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.
  • Page 127 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 128 HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
  • Page 129 Technical support 129...
  • Page 130 Technical support 130...

  • Page 131: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Array Diagnostics Utility Advanced Memory Protection Automatic Server Recovery double data rate FBWC flash-backed write cache International Electrotechnical Commission Integrated Lights-Out Integrated Management Log keyboard, video, and mouse LV DIMM Low voltage DIMM...
  • Page 132 non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test ProLiant Support Pack RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module Rapid Deployment Pack serial attached SCSI SATA...
  • Page 133 Server Migration Pack trusted platform module UDIMM Unregistered Dual In-Line Memory Module unit identification universal serial bus Version Control Agent Acronyms and abbreviations 133...

  • Page 134: Index

    84 configuration tools 84 connection problems 99 connectors 7 contact information 123 contacting HP 123 crash dump analysis 13 creating a disk image 88 CSR (customer self repair) 123 customer self repair (CSR) 123 Declaration of Conformity 114...
  • Page 135 123 hot-plug hard drive cage 53 HP Insight Diagnostics 91, 92 HP Insight Remote Support software 93 HP Insight Server Migration Pack software for ProLiant 92 HP Management Packs 1.1 for MOM 2005, troubleshooting 96 HP ProLiant Essentials Foundation Pack 90...
  • Page 136 SATA hard drive LEDs 18 SATA optical drive 58 scripted installation 84 serial number 88 series number 113 server fault indications flowchart 109 server features and options 35 server options, installing 31, 35 service notifications 100 shipping carton contents 31...
  • Page 137 100 troubleshooting resources 96 Trusted Platform Module (TPM) 74, 76 updating the system ROM 90 UPS (uninterruptible power supply) 30 USB support 91 utilities 84 utilities, deployment 84, 85, 88 ventilation 28 warnings 30, 97 website, HP 123 Index 137...

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