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Abstract This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
PCI-X extender board ..........................56 System battery ............................57 Battery pack ............................58 Cache module ............................59 FBWC module and capacitor pack ......................60 System board ............................62 HP Trusted Platform Module ........................70 Diagnostic tools .......................... 71 Troubleshooting resources ........................71 Contents 3...
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All manuals and user guides at all-guides.com HP Insight Diagnostics ..........................71 HP Insight Diagnostics survey functionality ....................71 Integrated Management Log ........................72 ROMPaq disaster recovery ........................72 Component identification ......................73 Front panel components ........................... 73 Front panel LEDs and buttons ........................74 Rear panel components ..........................
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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All manuals and user guides at all-guides.com No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
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All manuals and user guides at all-guides.com Customer self repair 12...
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All manuals and user guides at all-guides.com Customer self repair 13...
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All manuals and user guides at all-guides.com Customer self repair 14...
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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All manuals and user guides at all-guides.com Illustrated parts catalog 17...
All manuals and user guides at all-guides.com System components Item Description Spare part number Customer self repair (on page 5) Hard drive fan assembly with holder (fan 3) 536627-001 Mandatory Hard drive fan assembly with holder (fan 1 or fan 536632-001 Mandatory 1.5)
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All manuals and user guides at all-guides.com Item Description Spare part number Customer self repair (on page 5) a) 72 GB, 15,000-rpm, hot-plug* 376594-001 Mandatory b) 72 GB, 15,000-rpm, hot-plug, dual-port* 389343-001 Mandatory c) 146 GB, 15,000-rpm, hot-plug* 376595-001 Mandatory d) 146 GB, 15,000-rpm, hot-plug, dual-port* 389344-001 Mandatory...
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— — a) HP 460 W CS Gold Hot-plug Power Supply 536404-001 Mandatory (92% efficiency) b) HP 460 W Factory Integrated Power Supply Kit* 519742-001 Mandatory c) HP 750 W CS Gold Hot-plug Power Supply 511778-001 Mandatory (92% efficiency)* Processor board*...
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405168-001 Mandatory Options Diskette drive* 392545-001 Mandatory HP Smart Array Controllers — — a) HP Smart Array E500 Controller* 443999-001 Mandatory b) HP Smart Array P212 Controller* 462594-001 Mandatory c) HP Smart Array P400 Controller* 405832-001 Mandatory d) HP Smart Array P410 Controller*...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 71) Safety considerations Before performing service procedures, review all the safety information.
Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
All manuals and user guides at all-guides.com WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
The bezel should remain closed during normal server operations. CAUTION: To avoid injury, HP recommends that only authorized technicians keep the bezel key. CAUTION: To avoid breaking the bezel, remove the bezel before placing the server on its side.
All manuals and user guides at all-guides.com Remove the bezel. To replace the component, reverse the removal procedure. Bezel blank To remove the component: Power down the server (on page 25). Remove the bezel ("Bezel" on page 27). Remove a bezel blank. To replace the component, reverse the removal procedure.
All manuals and user guides at all-guides.com Access panel To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel" on page 27). Extend the server from the rack ("Remove the server from the rack"...
All manuals and user guides at all-guides.com Hard drive blank Remove the component as indicated. To replace the component, slide the component into the bay until it clicks. Hot-plug hard drives To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
All manuals and user guides at all-guides.com Remove the hard drive. To replace the component: Slide the drive into the cage until it clicks, locking the drive into place. Close the lever. IMPORTANT: When the drive is inserted, the drive LEDs flash for 2 seconds to indicate that the drive is seated properly and receiving power.
All manuals and user guides at all-guides.com Remove the power button/LED cable. To replace the component, reverse the removal procedure. USB diskette drive Disconnect a USB diskette drive from the USB connector on the server front panel. To replace the component, reverse the removal procedure. Half-height media device CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless...
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All manuals and user guides at all-guides.com To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel" on page 27). Remove the server from the rack (on page 26). Remove the access panel ("Access panel"...
All manuals and user guides at all-guides.com Install the half-height media device. Connect the power cable and the SATA cable to the rear of the drive. Install the access panel. Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack.
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All manuals and user guides at all-guides.com Remove the full-height media device. To replace the component: Using a T-15 Torx screwdriver, install the guide screws. Removal and replacement procedures 35...
All manuals and user guides at all-guides.com Install the full-height media device. Connect the power cable and the data cable to the rear of the device. Connect the data cable to the rear of the drive and to the SAS controller. Remove the applicable bezel blanks from the bezel ("Bezel blank"...
All manuals and user guides at all-guides.com Using a T-15 Torx screwdriver, remove the hard drive cage. Remove the backplane. To replace the component, reverse the removal procedure. Non-hot-plug expansion hard drive cage and drives To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel"...
All manuals and user guides at all-guides.com Using a T-15 Torx screwdriver, remove the hard drive cage. Using a T-15 Torx screwdriver, remove the non-hot-plug hard drives. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
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All manuals and user guides at all-guides.com Remove the access panel ("Access panel" on page 29). Remove the air baffle. To replace the component: If necessary, configure the air baffle (for 2P models only): Press and hold the release button. Removal and replacement procedures 39...
All manuals and user guides at all-guides.com Remove the partition. Install the air baffle. Install the access panel. Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server. Hard drive fan assembly In the standard fan configuration, two hard drive fans are installed.
All manuals and user guides at all-guides.com • Fan slots 1 and 1.5: • Fan slot 3 To replace the component, reverse the removal procedure. Rear fan assembly To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel"...
All manuals and user guides at all-guides.com Using a T-15 Torx screwdriver, remove the screws. Remove the rear fan assembly. To replace the component, reverse the removal procedure. Hot-plug power supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it.
All manuals and user guides at all-guides.com Remove the power supply. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. DIMMs CAUTION: To avoid damage to the hard drives, memory, and other system components, the air...
All manuals and user guides at all-guides.com Remove the DIMM. To replace the component, reverse the removal procedure. Processor board To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel" on page 27). Remove the server from the rack (on page 26).
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All manuals and user guides at all-guides.com Remove the processor board. Using the wrench from the kit, remove the mezzanine support stand-offs. Remove the metal plate. To replace the component: Remove the seven T-15 Torx screws on the system board. Removal and replacement procedures 45...
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All manuals and user guides at all-guides.com Save the screws. Using the wrench from the kit, install the seven mezzanine base stand-offs. Install the metal plate on the mezzanine base stand-offs. Removal and replacement procedures 46...
All manuals and user guides at all-guides.com Using the wrench from the kit, install the mezzanine support stand-offs. Install the processor board. Secure the processor board with the screws removed from the system board. Heatsink To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel"...
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All manuals and user guides at all-guides.com Remove the air baffle ("Air baffle" on page 38). Open the heatsink locking levers. Remove the heatsink. To replace the component: Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing.
All manuals and user guides at all-guides.com Close the heatsink locking levers. Install the air baffle. Install the access panel. Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server.
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All manuals and user guides at all-guides.com Remove the air baffle ("Air baffle" on page 38). Remove the heatsink. Open the processor locking lever and the processor socket retaining bracket. Using the processor tool, remove the processor from the system board: Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
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All manuals and user guides at all-guides.com Release the tabs, and then carefully lift the processor and tool straight up. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
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All manuals and user guides at all-guides.com To replace the component: Carefully insert the processor into the processor installation tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Removal and replacement procedures 52...
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All manuals and user guides at all-guides.com Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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All manuals and user guides at all-guides.com Press and hold the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
All manuals and user guides at all-guides.com Install the heatsink. Install the air baffle. Install the access panel. Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server. Expansion boards CAUTION: To prevent damage to the server or expansion boards, power down the server and...
All manuals and user guides at all-guides.com Remove the expansion board. To replace the component, reverse the removal procedure. PCI-X extender board To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel" on page 27). Remove the server from the rack (on page 26).
All manuals and user guides at all-guides.com Remove the extender board. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock.
All manuals and user guides at all-guides.com Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
All manuals and user guides at all-guides.com Disconnect the cable from the cache module. Remove the battery pack. To replace the component, reverse the removal procedure. Cache module To remove the component: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel"...
All manuals and user guides at all-guides.com Disconnect the cable from the cache module. Open the cache module latches. Remove the cache module on the controller. To install the component, reverse the removal procedure. FBWC module and capacitor pack CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMMs.
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All manuals and user guides at all-guides.com CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up.
All manuals and user guides at all-guides.com Remove the capacitor pack. To replace the component, reverse the removal procedure. System board To remove the system board: Power down the server (on page 25). Do one of the following: Open or remove the tower bezel, as needed ("Bezel" on page 27). Remove the server from the rack (on page 26).
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All manuals and user guides at all-guides.com Remove the heatsink. Open the processor locking lever and the processor socket retaining bracket. Using the processor tool, remove the processor from the system board: Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly. Press in on the plastic tabs, and then place the tool on the processor.
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All manuals and user guides at all-guides.com Release the tabs, and then carefully lift the processor and tool straight up. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
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All manuals and user guides at all-guides.com Remove the failed system board. To replace the system board: Install the system board. If removed, install the processor board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
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All manuals and user guides at all-guides.com Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
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All manuals and user guides at all-guides.com Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: Never install or remove a processor without using the processor installation tool.
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All manuals and user guides at all-guides.com Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected.
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All manuals and user guides at all-guides.com Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink. IMPORTANT: Install all components with the same configuration that was used on the failed system board.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.
Japanese (http://www.hp.com/support/ProLiant_TSG_jp) HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
• From within HP Insight Diagnostics (on page 71) For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant. ROMPaq disaster recovery If the current version of the ROM is corrupt, perform ROMPaq disaster recovery procedures: Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD.
All manuals and user guides at all-guides.com Component identification Front panel components Item Description Optical drive USB connectors (4) Standard hard drive bays (4) Expansion hard drive bays (4) Media bays (2) Component identification 73...
All manuals and user guides at all-guides.com Front panel LEDs and buttons Item Description Status System health LED Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "System board LEDs (on page 79)." Red = System health is critical.
All manuals and user guides at all-guides.com Rear panel components Item Description Dedicated iLO 2 management port (optional) Serial connector 10/100/1000 NIC 2 connector 10/100/1000 NIC 1 connector/shared iLO 2 management port Mouse connector Power supply 1 Power supply blank Slot 1 PCI-X* Slot 2 PCI-X* Slot 3 PCIe1 x8 (1)
All manuals and user guides at all-guides.com *Slots 1 and 2 are available only when an optional PCI-X extender board is installed. Rear panel LEDs and buttons Item Description Status UID button/LED Blue = Activated Flashing = System is being managed remotely. Off = Deactivated NIC/iLO 2 activity Flashing green = Activity exists.
All manuals and user guides at all-guides.com System board components For this server, some system board slots and connectors are reserved. Item Description Hard drive backplane connectors (2) Internal USB connector Redundant power supply connector Front panel connector Reserved SATA connectors 1-4 (hard drive) Hard drive LED connector System maintenance switch SATA connectors 5-6 (optical drive)
All manuals and user guides at all-guides.com Item Description System power connector Fan 1 connector Fan 1.5 or 2 connector Fan 3 connector Reserved Processor socket 1 (populated) Battery Reserved Power connector Front USB connector * The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6. System maintenance switch Position Default...
• Use the iLO Virtual NMI feature. • Short the NMI header ("System board components" on page 77). For more information, see the HP website (http://www.hp.com/support/NMI). System board LEDs Item LED description Status Processor failure Amber = Processor has failed.
Combinations of illuminated system LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.
All manuals and user guides at all-guides.com DIMM slots DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the letter assignments for population guidelines. DIMM identification IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization.
8500 = 1066-MHz DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). SAS and SATA device numbers • Standard configuration Component identification 82...
All manuals and user guides at all-guides.com • Optional configuration with hard drive expansion cage Hot-plug SATA or SAS hard drive LEDs Item LED description Status Fault/UID status Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity Online/Activity status Green = Drive activity...
All manuals and user guides at all-guides.com FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. 1 Green LED 2 Amber LED Interpretation A backup is in progress.
All manuals and user guides at all-guides.com Cabling Non-hot-plug SATA hard drive cabling Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4) Hard drive bay (hard drives 5-8) Cabling 86...
All manuals and user guides at all-guides.com Non-hot-plug SATA/SAS hard drive cabling Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4) Hot-plug SATA/SAS hard drive cabling Item Description Media bay 11 Media bay 10 Cabling 87...
All manuals and user guides at all-guides.com Item Description Media bay 9 Hard drive bay (hard drives 1-4) Non-hot-plug hard drive single power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11...
All manuals and user guides at all-guides.com Hot-plug hard drive single power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11 Media bay 10 Hard drive bay (hard drives 1-4) Power supply...
All manuals and user guides at all-guides.com Non-hot-plug hard drive redundant power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4)
All manuals and user guides at all-guides.com Hot-plug hard drive redundant power cabling The hard drive backplane uses the 4-pin power connectors. When connecting SATA hard drives, be sure to use the black SATA power connectors. Item Description Media bay 11 Media bay 10 Media bay 9 Hard drive bay (hard drives 1-4)
All manuals and user guides at all-guides.com Specifications Environmental specifications Specification Value Temperature 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating Maximum rate of temperature change 10°C/hr (50°F/hr) Operating 20°C/hr (68°F/hr) Non-operating Relative humidity (noncondensing)*** 10% to 90% Operating...
All manuals and user guides at all-guides.com Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 750 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to...
All manuals and user guides at all-guides.com Acronyms and abbreviations BBWC battery-backed write cache FBWC flash-backed write cache Integrated Lights-Out Integrated Management Log large form factor LV DIMM low-voltage DIMM Native Command Queuing nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended POST...
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All manuals and user guides at all-guides.com HP ProLiant Support Pack RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module serial attached SCSI SATA serial ATA Trusted Platform Module UDIMM unregistered dual in-line memory module Acronyms and abbreviations 95...
All manuals and user guides at all-guides.com Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
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