Escene Sayhi ES320 User Manual
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Escene Sayhi ES320 User Manual

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ES320
IP PHONE
User Manual
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  • Page 1 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! ES320 IP PHONE User Manual www.escene.hk Escene Communication...

  • Page 2: Table Of Contents

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Tables of Contents 1.Getting Started.........................4 About.........................4 Feature Highlights: ......................4 Technical Features .......................4 2.Connecting Your Phone ....................6 3.Phone overview .......................8 Understanding Buttons and Hardware ................8 Understanding Phone Screen Features................12 4.Basic Call Handling .......................
  • Page 3 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Phone Setting..................... 38 VLAN Setting ....................40 VPN Setting....................... 40 Dial Plan setting ....................41 Global SIP......................42 PasswordPhone Maintenance ..................43 Log........................43 Default Setting ....................44 Auto Provision ....................44 FTP Upgrade......................

  • Page 4: Getting Started

    12 programmable hard keys and support BLF Expansion Module: Up to 6 EMS32 programmable key modules Support Plug and Play Support PoE and AC power adapter Technical Features Item ES320 Screen Grayscale LCD with background light 128*64 pixel Line Function Keys...
  • Page 5 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! 2*RJ45 10/100M Ethernet interfaces£¨ LAN/PC) Network IP Assignment: Static IP or DHCP VPN(L2TP) DNS Clients (Primary and Secondary) Conversation Handset, Headset or Hand-free Mode, Mode Call center headset and 3.5mm headset supported 9-levels volume adjustment Call Processing Call Sharing/Bridged Lines...

  • Page 6: Connecting Your Phone

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! 2.Connecting Your Phone Your system administrator will likely connect your new SayHi ES320 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
  • Page 7 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Figure 2.2 Footstand of ES320 5) If you want to connect a ESM (Expansion Module), you could connect it (any interface) to the EXT interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM can be connected to the first one too.

  • Page 8: Phone Overview

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! 3.Phone overview Understanding Buttons and Hardware From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi ES320. Figure 3.1 Buttons and Hardware of SayHi ES320 Buttons Description Headset button: Toggles the headset on or off.
  • Page 9 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Messages button: Typically auto-dials your voice message service. Red means have unread voice mail. SERVICE Server button: Open or Close the Services menu. DIRECTORIES Directory button: Use it to access call logs and corporate directories.
  • Page 10 LCD screen 160*32 pixels , grayscale LCD with background light. Red flashing: There are incoming call£» Light strip Red, steady: Missed Calls, or phone busy; Hands-free Sounds input when hands-free microphone Figure 3.2 Interfaces of SayHi ES320 www.escene.hk Escene Communication...
  • Page 11 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! ¡ð ¡ð ¡ð ¡ð ¡ð ¡ð ¡ð 8 ¡ð ¡ð ¡ð ¡ð ¡ð Hardware functions Footstand Hold up phone Footstand button Press buttons at the same time to adjust the angle Reserved for USB port Enhanced scalability Microphone port...

  • Page 12: Understanding Phone Screen Features

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Understanding Phone Screen Features This is what your main phone screen might look like: Figure 3.3 LCD of SayHi ES320 ¡ð ¡ð ¡ð ¡ð ¡ð Screen Functions Time and Date Show current time and date.

  • Page 13: Placing A Call

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! button (for example, OK button), and the signifies softkey. Placing a Call Here are some easy ways to place a call on SayHi ES320 IP Phone: If you want to... Then... --1) You can hear the dial tone£»...

  • Page 14: Answering A Call

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on SayHi ES320. If you want to... Then...

  • Page 15: Using Hold And Resume (Switch Calling Line)

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Hang up while using the --Press Speaker button that is Red Speakerphone -or press Line button for the appropriate line, -or press Hang up while using the --Press Handset button, £¨ Do not keep the headset mode) , Headset -or press (keep the headset mode)

  • Page 16: Using Mute

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Talk to the transfer --1) Press TRANSFER button or press recipient before --2) Enter number;...

  • Page 17: 3-Way Conference

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Enable global DND --1) Press --2) All enabled line on the phone would changes to status. Enable DND on a Press MENU or OK button > “ Function setting” > “ DND” > (select single line line) “...
  • Page 18 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! establish a conference --1) when one phone line is holding on and the other line is busy; with held line --2) Press CONFERENCE button, -or Press Soft key --3) press the held line's programmable button, the 3-way Conference establish will www.escene.hk...

  • Page 19: Advanced Call Handling

    Set up Speed Dials --1) Press MENU or OK button > “ Function setting” > “ Hot line keys” ; on your phone --2) You can configure twelve speed dial numbers on the SayHi ES320 IP Phone; --3) Press OK button or...
  • Page 20 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Add Contacts --1) Press -or press MENU button > “ Phone book” , -or press Directories button > “ Phone book” ; --2) Press £» --3) Select “ Add contact” , press OK button or --4) Use the navigation keys to select content, press OK button or to set and modify: -Name: set the name of contact,...
  • Page 21 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Modify group --1) Press soft key, -or press MENU button > “ Phone book” , -or press Directories button > “ Phone book” ; --2) Press soft key; --3) Select the “ Modify group” then press OK button or press --4) Select the group you want to modify, press the OK button or to set and modify, press to save the change...

  • Page 22: Using Call Logs

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Call from phone --1) Press soft key, book -or press MENU button > “ Phone book” , -or press Directories button > “ Phone book” ; --2) Select “ View ALL” , -or select a contact who are belong to different group;...
  • Page 23 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Tips • Each call log store up to 20 entries on SayHi ES320 IP phone. www.escene.hk Escene Communication...

  • Page 24: Keypad Instruction

    SIP Account Settings SayHi ES320 series IP phone make calls based on sip accounts, SayHi ES320 series IP phones can support 2 independent SIP account, each account can be configured to different SIP server. If you want to…...

  • Page 25: Network Setting

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Create an SIP account --1) Choose “ System setting” > “ Advanced setting” £» --2) Enter the password required£¨ The default is empty) £» --3) Choose “ SIP” > “ Account sip” £» --4) Choose one of the account you want to setting, you can configure the following parameters -Enable account*: choose Enable...

  • Page 26: Customizing Rings And Volume

    Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! If you want to … Then… network setting --1) Choose “ System setting” > “ Advanced setting” £» --2) Enter the password required£¨ The default is empty) £» --3) Choose “ Network” , you can configure the following parameters: -Type: static IP or DHCP -IP: enter IP address , Note: Do not duplicate the IP address with other devices on the network...
  • Page 27 Generated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please register! Adjust the volume --1) Choose “ System setting” > “ Phone setting” > “ Volume setting” ; level --2) You can adjust the volume level of following types -Ring volume: Phone call ring volume, -Handset volume: Handle output volume, -Handset mic volume: Handle input volume, -Speaker volume: Hands-free speaker output volume,...

  • Page 28: Web Settings

    ES320 IPPhone 7.Web Settings We can configure IP Phone more handy through web setting. Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. Enter it (for example http://192.168.0.200)
  • Page 29 ES320 IPPhone When press ‘ next’ ,you can configure the Network parameters for the phone,You can chose other option,such as static IP or PPPoE. After config the network parameter,press next,then you can config sip account for the phone. www.escene.hk Escene Communication...

  • Page 30: Network

    ES320 IPPhone Press Finish,the base configuration of the phone is complete,now you can use the phone to call with sip. Network You can config the network parameters for the phone on the web page. Choose network,you will find the following parameters: www.escene.hk...

  • Page 31: Sisip Acp Account

    ES320 IPPhone Field Description DHCP Config the phone get ip info from DHCP server IP Address Config the ip manual for phone Netmask Config the netmask manual for phone Gateway Config the gateway manual for phone Username (pppoe) The pppoe username...
  • Page 32 ES320 IPPhone Choose one Account, you will find the following parameters: Field Description Enable You can choose on/off to enable/disable the line. Account Mode You can choose VOIP/PSTN,when you want to use as PSTN,you should select PSTN and plug the RJ-11 phone line into the SOR port of the phone.

  • Page 33: Programmable Keys

    ES320 IPPhone Choose one Account, you will find the following parameters: Programmable Keys Choose Programmable Keys,you will find the following parameters: Field Description Speed Dial(Mode) Use specific Key as Speed Dial key Asterisk BLF(Mode) Use specific Key as BLF key...

  • Page 34: Audio

    ES320 IPPhone 1) Click “ Expansion Module” , select a module that you install (the one you connect to IP phone directly is Module1, the one connect to Module1 is Module2, and so on) and click “ Set” . 2) After installing, you can set parameters of each Extension as follow:...

  • Page 35: Phonebook

    ES320 IPPhone To enable/disable the codecs: Choose Audio-> Audio Codecs 2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs list, and press to move to the other list. 3) Choose Submit to save the change.

  • Page 36: Contact

    ES320 IPPhone You can add, edit and delete group in a phone book on web page of ES320. 1) Click “ PhoneBook” > “ Group” , If you want to add a Group, you just ought to click ‘ Add Group’ .

  • Page 37: Banlist

    SIP account. BanList You can add, edit and delete banlist in a phone book on web page of ES320. 1) Click “ PhoneBook” > “ BanList” , If you want to add a BanList, you just ought to click ‘ Add BanList’ .

  • Page 38: Advance

    ES320 IPPhone You can download Enterprise Phonebook from this web interface. But you should do second develop on the sip server to enable this function completely. If the sip server no add some function to hold this option ,this option can be userd.
  • Page 39 ES320 IPPhone When used Phone Setting option,you can set several parameters as follow: Phone Setting DTMF The DTMF transmitted mode,include RFC 2833,Inband,SIP Info BackLight The backlight of the phone LCD Set Time Mode mode time phone,include SNTP/SIP Server/PSTN/Manual Daylight Saving...

  • Page 40: Vlan Setting

    ES320 IPPhone VLAN Setting You can add the phone and PC to different VLAN used VLAN Setting option. When used VLAN Setting option,you can set several parameters as follow: VLAN Setting Enable VLAN You can enable/disable vlan for phone and pc...

  • Page 41: Dial Plan Setting

    ES320 IPPhone Enable VPN You can enable/disable VPN for phone and pc VPN Type: There is one choose you can choice. VPN Server Addr VPN server'ip VPN User Name VPN iser's name VPN User Name A password be userd foe authentication Dial Plan setting If you want to setup a dial plan, you can click "Dial Plan".

  • Page 42: Global Sip

    ES320 IPPhone Dial Plan Setting Dial Plan ID The ip of a phone which you want to call prefix The number which you need to press actually if you want to call the phone Called Insert There have two option, Enable or Disable.

  • Page 43: Passwordphone Maintenance

    ES320 IPPhone PasswordPhone Maintenance If you need to catch a debuging Level, you need setup on this interface. You can change the password used to login phone GUI in Password option. www.escene.hk Escene Communication...

  • Page 44: Default Setting

    ES320 IPPhone In Password option, you can set several parameters as follow: Password Username The login username of the web page Old Password The old password used to login of the web page New Password The new password used to login of the web page...
  • Page 45 ES320 IPPhone When use auto provision, you can set several parameters as follow: Auto Provision Auto Provision You can enable/disable auto provision by select on/off Protocol The protocol use for auto provision,it include tftp/http/ftp Software Server The server address of the auto provision...

  • Page 46: Ftp Upgrade

    ES320 IPPhone Auto Download This used to auto download expansion’ s config from server Expension Auto Download This used to auto download enterprise phone from server Enterprise Phonebook Auto Download This used to auto download personal phonebook from server Personal Phonebook...

  • Page 47: Tftp Upgrade

    ES320 IPPhone Username The username provide by ftp server Password The password provide by ftp server Software Upgrade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used update/backup to update/backup the configure file of the...

  • Page 48: Http Upgrade

    ES320 IPPhone HTTP Upgrade You can upgrade the software,kernel and configure file for the phone use http. When use http upgrade, you can set several parameters as follow: HTTP Upgrade Select a File Browse the software/kernel/config file you want to upgrade from http...

  • Page 49: Phone Status

    ES320 IPPhone When you press ‘ Reboot’ ,the phone will reboot. Phone Status You can see the currently status of the phone when use Phone Status option. www.escene.hk Escene Communication...

  • Page 50: About

    ES320 IPPhone About You can see the phone model when used About option. Attention: On this interface ,you can see the software and kernel which we used for test and this user_manual is written base on this software and kernel.

  • Page 51: Appendix£º

    ES320 IPPhone Appendix£º Auto Provision Pre-configuration on TFTP/HTTP/HTTPS/FTP Server When the software or kernel auto-provision is enabled and want to run, IP Phone will check the software and kernel version at first, so we need make some pre-configuration on the provisioning server.
  • Page 52 ES320 IPPhone K_uImage_400.bin_version2.1.6: for ES410 and DS412; K_uImage_300.bin_version2.1.6: for ES310 and DS312; K_uImage_200.bin_version2.1.6: for ES210 and DS212 Write the new version you want to upgrade and save it on your provisioning server. *Please note that if the version is not older than (and same as) the one on your phone, auto-provision of your kernel would be not available.

  • Page 53: Automatic Provisioning Using Dhcp Option

    ES320 IPPhone 3. If you want to use this file to auto-provision, you just need to modify it by yourself and rename it to the MAC address of your IP Phone with .xml suffix. Extern.xml file on TFTP/HTTP/HTTPS/FTP Server The Extern.xml includes the settings of programmable buttons on the phone and all Expansion Modules.
  • Page 54 ES320 IPPhone 1. Start up the “ DHCP Management Console” ; 2. Expand the DHCP scope which will contain the phones 3. Right-click on the “ Scope Options” node 4. Select “ Configure Options” 5. In the “ General” tab, scroll down the list of options and identify the option labeled “...
  • Page 55 ES320 IPPhone It supports three protocols in Auto-Provision:TFTP,HTTP and FTP. The format with provisioning server URL is: TFTP: TFTP://192.168.0.201(192.168.0.201 is the default Server IP address) HTTP: HTTP://192.168.0.201 HTTPS: HTTPS://192.168.0.201 FTP: FTP://192.168.0.201 Username: the user to login FTP/HTTP/HTTPS server Password: the password of the user using to login FTP/HTTP/HTTPS server *Username and password are available in FTP/HTTP/HTTPS only (unavailable in TFTP).
  • Page 56 ES320 IPPhone Auto Download Software: Download software from server and upgrade it automatically. Auto Download Kernel: Download kernel from server and upgrade it automatically. Auto Download Config File: Download configuration file from server and update it automatically. BroadsoftCompatibility: If you select this function, you need to put two configuration files (with Broadsoft format) on the provisioning server.
  • Page 57 ES320 IPPhone AES Encryption function and input the AES Key matching the one on your server on. ---------------------------------------------------------------------------------------------------------------------- Address: Floor 4,Building C,Yuean Industrial Park,Huangcun Road No.51,Tianhe District,Guangzhou,China. Postal Code: 510660 Tel: (+86)20-28096798 Fax: (+86)20-28096786 http://www.escene.hk Technical Support: E-mail: support@escene.cn www.escene.hk...

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Sayhi es410Sayhi es320

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